Sir Carpet
About us
Sir Carpet specializes in professional cleaning of your carpet, upholstery and tile for residential and commercial clients. Our powerful, truck-mounted equipment and skilled technicians can provide you with the results you value most. You will find that our pricing is competitive, our technicians are experienced and our commitment to our clients is paramount. We know that our success comes from satisfying our happy repeat customers. We are grateful for your business and we prove it by giving you service that exceeds your expectations. Cost is determined by your flooring's individual needs. Additional email - [email protected]. Travel fee $25 Pinal County trip fee staring at $50.00
Business highlights
Se habla espanol
Emergency services offered
17 years of experience
Services we offer
Boat, Grout, Grout Sealing & Upholstery Cleaning, Home & Auto, Natural Stone, RV Cleaning, Residential & Commercial Carpet, Tile
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.485 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 9% | ||
| 9% | ||
| 6% | ||
| 5% |
Showing 1-25 of 85 reviews
Ashutosh S.
Feb 2019
carpet cleaning
Latasha H.
Sep 2017
I had my living room painted and the painter got some paint (not alot) on the carpet. So, I bought the $84 deal for this cleaning service on Angie's List. On the day of my appointment the cleaner contacted me to advise that the current job he was doing was more detailed than he anticipated and he would be running behind schedule. He said he would call when he was on his way and he did. I appreciated the update as that allowed me to do what I needed to instead of wondering where he was. He was nice & professional but I'm rating a C because considering how much I paid, he couldn't get the small paint stains out of the carpet. It sucks because I bought the Angie's List deal specifically for that purpose. Other than that, the carpet looks great.
Response from Sir Carpet
"It is unfortunate that the painters dropped paint on your carpet which caused the stain. Please understand that sometimes, depending on the type of paint and color and if immediate proper action is not taken, that some stains just can not be removed. I am glad, as you stated, that as far as our service of cleaning the carpet it looks great and you are happy with our service and would use us again. Please give us a call the next time your carpet needs cleaned!"
Ashutosh S.
Sep 2017
I scheduled my services at least one week in advance for Friday(15th Sep 2017) for 1pm to 3 pm. For last 2.5 hours - at least 10 follow up calls with them but technician is blaming the scheduler and scheduler is telling a different story. They need to be professional and understand that time is money. Stop wasting people's time. Will never deal with this company again in future. This it the phone # of this technician 480-345-1295. As Sir Carpet had +ve reviews - i didn't had a backup plan - otherwise i would just leave them and not use them again?
Jimmie W.
Aug 2017
It went pretty good. They could have done a little bit better of a job.
Ron A.
Jul 2017
Good job, very pharaoh
Response from Sir Carpet
"Thank you for taking the time to review us! We greatly appreciate it! Please call us again!"
Charlotte J.
Jul 2017
Carpet not so clean after completion
Earl M.
Jul 2017
All work done . Very satisfied.
Response from Sir Carpet
"Thank you for taking the time to review us! We greatly appreciate it!"
Charm H.
Jul 2017
He came in, gave me the quote, started immediately, and did a very good job. The equipment sucked out more water than who I had last year because my carpet was terribly rippled last year. They did a very good, clean job. I was really happy with it.
Response from Sir Carpet
"Thank you so much for your kind review! We look forward to working with you again soon."
Brandi B.
Jul 2017
They didn't show up for the first 2 appointments, first one on 6/24 & 2nd on 6/27. I called & left a message after the 2nd missed appointment but they closed at 5 so went to VM. The owner called me back within 30 minutes & was very pleasant & apologetic, sent 2 guys to do the job at 7pm when it was to be done at 12-2 with a 2 hour window. The guys were very professional & did a good job but the whole thing was disappointing. I should have been given a refund since it took 2 days of my vacation to get less than an hour of work done. They need to work on their scheduling!!
Response from Sir Carpet
"[Member Name Removed], I am so sorry we were late getting a crew to you, totally our mix-up. But thank you again for letting our crew come late and get those carpets taken care of for you. We're glad the cleaning looks great. We are not able to refund the money you paid Angie's List, you will have to contact them directly to do that. The reason we gave you a $75 upgrade to a deep cleaning for free was because we don't have the ability to refund your purchase. If you would like to contact Angie's List and ask for a refund we will not contest it. We pride ourselves on customer service and feel terrible that we made this horrible error. We take total responsibility for the scheduling error and sincerely apologize for the inconvenience it caused you. Best wishes."
Scott V.
Jun 2017
IT went well, they were a little late arriving but did a good job.
Response from Sir Carpet
"[Member Name Removed], Thank you for your review, again we make sure we do the best job possible for our customers which unfortunately runs us a little late sometimes. We are glad you are happy with our service [Member Information Removed] look forward to serving you again. Thank you for your kind review [Member Information Removed] we value our customers [Member Information Removed] the service we provide them. Thank you for using Sir Carpet. Please call us again next time your carpet needs cleaned."
Pauletta J.
Dec 2016
Very well. Very pleased with service would recommend and use again.
Response from Sir Carpet
"Thank you for taking the time to review us! We greatly appreciate it!"
Barry G.
Dec 2016
We were so pleased with the great job that was done. He cleaned out stains that were there for three years and was cleaned by other companies. Very professional and quick.
Response from Sir Carpet
"Thank you so much for your kind review! We look forward to working with you again soon."
Karen R.
Nov 2016
I paid for 3 rooms and hallway for $65 groupon. they arrived within the time frame stated 4-6 and they arrived at 5:36. it took them approximately 35 mins to clean the carpets. the rest of the 15 mins was about upselling. the coupon only included basic clean which doesn't cover any stains, fine understood, that was extra. unfortunately they don't accept amex. my carpet traffic stains are still there. they said a deep clean is $25 per room and would have better results, I have stairs and they said it would be $32, cant substitute a room for stairs. that sucked! they cant help move furniture, don't want to be responsible for damages, taht sucked because i needed help with my glass table, eventually they saw me struggling and one of the 2 guys came to help. . i don't recommend the groupon, unless you want to spend over a $100 for 3 rooms to get good results. he did explain all the fees, dry time of 24hrs and avoid the areas for 4-6hrs. just disappointed in the service, the guys themselves were nice, friendly, and professional.
Eve G.
May 2016
he cleaned living room hall & one bedroom. told me it would be dry in six (6) hours....it was still very wet at 10.P.M. and when I checked it this morning, it's still pretty damp. I did use fans in all rooms ...... original charge was $63.00 to steam clean. other charge was for "deep" clean & teflon (scotch guard)..... Needless to say I am not very happy at this time.
Response from Sir Carpet
"Hi [Member Name Removed] Give me a call so we can discuss the service. We absolutely do not want you to be dissatisfied with the service or clean. Laila Sir Carpet 480-345-1295"
FRANK F.
Feb 2016
.
Response from Sir Carpet
"Hi [Member Name Removed]! Thank you for your review! We look forward to serving you again soon! Laila Sir Carpet 480-345-1295"
Donna S.
Dec 2015
They offer different scales of cleaning. In trafficked areas, I chose their deepest cleaning level. It made noticeable difference. Our service was performed by a supervisor who has been with the company for years. I hope all are as good and thorough as Dave B. He came back to use up a credit I had on our account. He went over and above on carpet stretching and retacking. They are now our Go-To company, also because not every other service offers stretching and retacking, never mind three levels of cleaning..
Response from Sir Carpet
"Hi [Member Name Removed] Thank you so much for letting us know about your recent experiences! We take great pride in our work and it sounds like that definitely shows! I will pass your kind words on to Dave ~ he'll be glad to know that we've earned your business for life! We look forward to serving you again! Don't forget about our referral rewards! When you refer us to your friends, family, coworkers, and strangers in the grocery store and they tell us you referred them; We Send You REWARDS For Every Dollar They Spend With US!!! You can use those rewards on your next service! FREE CARPET CLEANING ~ It doesn't get must better than that!!!!! Laila Sir Carpet 480-345-1295"
Beau D.
Dec 2015
.
Response from Sir Carpet
"Hi [Member Name Removed] Thank you for taking the time to let us know about your experience! I've passed on your review to your technician as well as the field supervisor. We look forward to serving you for many years to come! Laila Sir Carpet 480-345-1295"
Triva P.
Dec 2015
Dave did an amazing job. He removed wine stains that had been in the carpet for 6 months! He put thought into the steam cleaning by spending time in high traffic areas. His attention to detail was impressive. I really feel like my carpet was well taken care of. I am extremely pleased with the results. And I will be using them next time.
Response from Sir Carpet
"Hi {member's name removed}! I'm so glad it worked out that we could get you in quickly! We appreciate you giving us the opportunity to show you how much we care about your home. We look forward to working with you for many years to come! Laila Sir Carpet 480-418-0921"
Diana A.
Aug 2015
unknown
Response from Sir Carpet
"Hi [Member name removed]!! Thank you so much for taking the time to let us know about your experience with us! It has been our pleasure to serve you the last few years and we look forward to many more to come! Have a great day and we'll see you soon! Laila Sir Carpet 480.345.1295"
Archie M.
Jun 2015
.
Response from Sir Carpet
"Hi (removed member name)! Please give me a call regarding your experience & service! We stand behind our work and we will certainly come back for the room that was missed. Looks like we were out there May 18, did you call the office or the technician about the room on the day of service? I apologize, I do not remember anything about this as I would have had him back out to your home the same day. Please call me so we can work out an amicable solution for you I look forward to speaking with you soon! Laila Sir Carpet 480.345.1295"
Kishia B.
Jun 2015
Sir Carpet did an excellent job. First of all, I had to reschedule about 2 or 3 different times due to last minute trips, work schedule, and family being in town...I wish I could remember her name, but it's the girl who schedules and answers the phones. She was so nice and flexible and never made me feel bad for having to reschedule.
One thing I didn't know is that Sir Carpet contracts jobs out to independent cleaners. At least that's what I was told by the two men who did my carpet. They said the equipment and truck was their own and that they were contractors. That is something I would have liked to had known before hand, but outside of that, I had a very positive experience.
The two men who did our home was a father and son team. The son who did all the floor cleaning was so nice. The father manned the truck mostly. Both of them were very pleasant and nice and I was happy we were assigned to them. We have a pretty good sized home with a lot of carpet, about 4000 sq ft. of house. There are rooms we don't use so we declined to get them cleaned, even though they offered to do them anyway. They did an excellent job and I would definitely use them again.
One thing I didn't know is that Sir Carpet contracts jobs out to independent cleaners. At least that's what I was told by the two men who did my carpet. They said the equipment and truck was their own and that they were contractors. That is something I would have liked to had known before hand, but outside of that, I had a very positive experience.
The two men who did our home was a father and son team. The son who did all the floor cleaning was so nice. The father manned the truck mostly. Both of them were very pleasant and nice and I was happy we were assigned to them. We have a pretty good sized home with a lot of carpet, about 4000 sq ft. of house. There are rooms we don't use so we declined to get them cleaned, even though they offered to do them anyway. They did an excellent job and I would definitely use them again.
Response from Sir Carpet
"Hi [member name removed]! Thank you for taking the time to let us know about your experience! You are correct, we use subcontractors but they work exclusively with Sir Carpet. The only reason they are "subcontractors" is because they own their equipment rather than using company owned equipment. Our subs and their equipment are held to a very high standard as are our company owned crews. I'm elated to hear your experience with this team was stellar and I will pass on your kind words to them as well as our field supervisor. It means a lot to us!! We look forward to serving you again soon ~ hope you have a wonderful weekend! Laila Sir Carpet 480.345.1295"
Ronna C.
May 2015
From the initial call to the technician that performed the job, this company was great! They were very responsive, did excellent work, showed up on the date and time scheduled and made my carpet look brand new!
I will definitely use this company again. I highly recommend them for all your carpet cleaning needs.
Charles S.
Apr 2015
unknown
Lisa R.
Mar 2015
We purchased a groupon for this company. When I called and left a message they responded very quickly the next day to set up an appointment. They were able to set up a time during the time frame that I would be available during the week with no problems. The technician that came out called before hand and when he came he was very courteous and professional. He started cleaning the house and even had me stop what I was doing to come see the difference it was making in our high traffic areas. Before he left he gave me all the details on the cleaning and said that if we have any issues to call them up and they will come back out and get it taken care of.
RAYMOND M.
Feb 2015
Our professional carpet cleaning prior to this one was about 1 year ago, but we use professional maid service once every 2 weeks and use Roomba frequently to help keep carpets cleaner, although there were several high-traffic areas that definitely needed professional cleaning, so we purchased the service. We have used other carpet cleaning companies before but compared to other companies that charged similar price, we saw the least amount of improvement (for a similar state of carpet condition prior to service) with this company compared to our other experiences (we even rented a Rug Doctor immediately after the professional cleaning to clean up our carpet). The technician was punctual and personable. He did not wear shoe covers, unlike previous companies. The job appeared rushed compared to previous companies who took their time cleaning our carpets. Again, after the service, we went to Safeway and rented a Rug Doctor to clean the carpets.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Sir Carpet is currently rated 4.4 overall out of 5.
Sir Carpet accepts the following forms of payment: CreditCard
Yes, Sir Carpet offers free project estimates.
No, Sir Carpet does not offer eco-friendly accreditations.
No, Sir Carpet does not offer a senior discount.
Yes, Sir Carpet offers emergency services.
No, Sir Carpet does not offer warranties.