SHUTTER CRAFTERS

HORRIBLE. Rude nonresponsive and won't fix poor workmanship

They midsized the front window and would not remedy. It is just the way it goes. They told me they messed up and a replacement was on its way after 6 months. Never delivered. They ripped the drywall because their installer didn't bother to cut in on old chalk and just ripped it off the wall and everything going that was attached. The doors weren't cut even so they were going to replace and never did. They came up with a lot of excuses. Moving offices,tech problem, people sick,Yada Yada. In the end because I used amex they were able to mediate meaning shutter crafters didn't respond. There is a time limit for disputes and you will find other reviews that show the length of time 4 to 6 months. If you dont start a dispute after 3 months with some credit cards you may be out of luck. We used this company on two other homes 5 and 10 years ago. They have gone totally into the bottom of the barrel and was really really disappointed. Scott was a nice guy but failed us miserably. I would not recommend this company. Pay a little more and go elsewhere

We had two different homes. My husband had all windows done in his prior home by Scott with Shutter Crafters many years ago. Several years ago we decided to do 20 windows in our new home with shutters and loved the z style with a deco type frame which matched our baseboards we went with the company again. The price was super competitive and being someone that most contractors call very picky this was a job that I have had not any issues with. We all remember the bad not the good. We just had all our windows replaced and two doors. The shutters from the old doors no longer fit and we had one large window that had a boxy type design so we decided to call the Shutter Crafters to create shutters for the new doors and the last window in the front so everything matches. We are waiting on the last order for the two door and one window but as I looked at the other reviews I was very very surprised. The experience we had was nothing like the other ones described as negative and Scott was terrific and the shutters have held up well and the company has been responsive. Hopefully our last order and install will be as good as the last two rounds.

unknown