Shasta Pools & Spas

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They installed a really nice pool motor (pump).  I also got a 5 year warranty.  However,  I was not able to open the filter canister it was on so tight.  I scraped the side of my arm trying to open it (it's supposed to be hand tight).  Then when I tried to close it,   it was impossible to get the 2 notches to line up.  So I called Shasta Service center.  I thought I could get some advice on how to fix my problem with the canister,  maybe have someone come out for free since I have a 5 year warranty and I got the unit installed just a few weeks ago.  The person I talked to could only tell me to set up an appointment at $79. Why do I have to pay if I have a warranty?  Plus,  why do I have to pay if it's clearly an installation problem.  The lady I spoke to just kept saying that it was probably something I was doing wrong,  like too much pressure or something. I like my unit,  it's a really nice model,  but  I'm just  disappointed that I don't get support less than 30 days after installation.

I hired Shasta but I ended up dealing with another contractor. They are extremely lousy. I did not realize that I was going to have to deal with another company. The next day, I ended up with the contractor and gives me a quote for doing the deck. I have a round thing around the pool that has to be cut. So, he quoted me for that and to do the whole thing. When I got the quote from them, I am getting a quote for 14,000. We found out that Shasta wants to do part of it. They want to remove the round thing and do their own travertine. So, we had to go to pick up some tiles and it was 6,000. So I told Mulin that it is part of their quote so I am getting double quoted here.

Shasta did a great job, but needed supervision to get the pool done exactly as we wanted it done. They have been extremely service oriented, immediately replacing the pump when the first one failed. They have had the Pebble-tec folks out and mandated repairs to the finish when some small patches of discoloration appeared in the finish. I would recommend them anytime, as they have been responsive and professional throughout the installation process and the after installation follow through has been great too.

A variety of bad issues have developed during the time since the original remodel. We made several calls that have not been returned by their staff. There is no way I want to deal with them again.