SEARS

Before this I always liked Sears. Boy, this time I tell you what, I've had a h*ll of a time. I went in and I told them I need a new washer and dryer. I looked them up in consumer reports and everything and I wanted this one washer. I can't have one of those fancy, schmancy washers because I have a closet that it goes into, so they won't fit. I went in and he showed me those 2 washers, a washer and a dryer. I said, okay! He said, do you need free deliver? I said, yea I guess I qualify. He goes, how's that? I said, anything above $499, and my washer and dryer cost $900. He goes, no it's each item. I said, are you kidding me? I said, otherwise delivery would be $65. He says, but if you sign up for a Sears card, we will get it to you free. I said, sign me up. Then they signed me up. He ran up the bill. I said, did you put the free delivery in there? He goes, no I forgot to run you for a credit card. So, he had to back it out, redoes it again. He gets it all done and he charges me $1,000. I saw online that they wanted to charge me $1,100. I called Sears and I said, what's the other $1,000? She goes, Ma'am I don't know where you're seeing that at! Our bill says $1, 020.00. I said, so it is $1,020, correct? Yes! I said, okay! They delivered the washer and dryer, and I had to purchase what they call a dryer kit. The dryer doesn't even come with a cord, you've got to buy an electrical cord for it. That was something like $20. You had to buy new hoses for the washer because they wouldn't use your old hoses. That was another $18 to $20. They come out to install it and I called the kid in who delivered it. He's a real nice kid. I said, let me show you something, this is a very narrow closet. I said, you're going to have to take these out before you put the new ones in. He goes, okay! He took them out. When he took them out, I swept and mopped the floor real quick back there. Then I was going to clean the vent out, where the vent gets all dirty and stuff. So, he never did connect the vent, the old vent. He brings in the new dryer and he hooks it up. I said, I know I purchased a new vent. He goes, yes but I can't use it. I understood why exactly because I remembered putting it in when I moved into this house. The new vent was not a soft flexible vent, it was a hard metal vent. If he would have put that in, it wouldn't have gone back far enough for me to close the doors of the closet. I said, oh, I understand it. I said, go ahead use my vent. He goes, I'm glad you understand it, because a lot of people would have bit*ched about it. I said, no, I understand. He left and I didn't get my vent. Not that I would have used it, I purchased it. He took it and he didn't even ask me if I wanted it. Then I get the bill, I looked at the bill closer and the bill has a delivery charge on it. It was for $59 and something, which I don't understand. I called them and I said, why am I getting charged a delivery charge? I opened a Sears card and it shouldn't have been on there. They go, what about your dryer kit? I said, yes that's another thing. You didn't charge me for my dryer kit, but you charged me $59 for delivery. I am not understanding this! Sounds like they're all going out of business and I hate to see that happen because I like the Kenmore brand. That's exactly why I went to Sears, is to purchase the Kenmore brand. It wasn't the cost of it was the way they billed for it. The salesman was real good and the kid that delivered it was real good. The hard part is that you can't get Kenmore anywhere. Another thing was he said, I've got to verify when you want this delivered. Do you them both to be delivered tomorrow or Saturday? I said, I don't care. He goes, if you want it done on Saturday that's $10 more. I said, no! We can wait till next week, its no problem. He says, do you want it done on Monday? I said, no let's make Tuesday. Charging you extra on the weekends to deliver it! It's like dude if you're going to deliver it, you're going to deliver it.

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The installer wanted $400 more than the amount we paid for the installment service. When the guy came out he wouldn't do it for the amount we already paid. So that was the end of that and then Sears wouldn't take the cook top back or give credit for it for a long time. They finally did. That was not a good experience. The guy just wanted to make money. He said it would be at least $400 more and it could go higher once he started the project. I guess he figured he had a blank check. When we said no then he took the cook top with him and I don't know what he did with it. Sears wouldn't give us credit and I ended up talking to about 6 different people to explain that the cook top was taken back by the supposed installer. I spent several hours on the phone and ended up having to go back to the store where I bought it and had to talk to 3 different people there to try and get them to give me credit for a cook top I didn't even have. I don't know if the installer didn't return it right or whatever. I think finally we just told the credit card that we were not paying for it and then Sears finally gave us our credit back. Sears just blew it off. It was atrocious. The prices and selection are good for appliances, but the installation is ridiculous. We finally got a handyman to do it for like $60. They were going to rip us off for $600+ and then no one wanted to give us credit for the cook top. I would give the installer lower than an F. It was super bad. They were not responsive. No one wanted to bother with our problem. 

I may buy an appliance there again, but only if it didn't need to be installed or if we installed it on our own.

We have warranties on our appliances from them and they come out. They came out a few times in the past. I didn’t pay anything because it was covered under the warranty. I pay $200 a year and it covers my refrigerator, washer & dryer and stove too.  We bought the appliances through Sears and got the service contract at that time. We carried it on and they have been quite responsive.  We give them a call and they are out within a day or two and it is fixed.  We are quite happy with all aspects of their service.  They are responsive and the guys they send out are professional and get right to the job.  They do it efficiently and that is the way we like it.  With the warranty I think the price is as good as I have seen. I have not judged their price against other companies.   

I WAS DISAPPOINTED BECAUSE THE MOWER FAILED TO RUN THE SECOND TIME I TRIED IT NECESSITATING A RETURN TO THE REPAIR CENTER.