Runyon Appliance

An appointment was scheduled by my home warranty company on Friday (10/18/24) for the following Tuesday (10/22/24). I explained that I was unavailable to take calls that day and that my boyfriend would be the point of contact and would meet the technician at the vacant property. They gave a 4 hour window (9-11am) and indicated he would receive a courtesy call before coming to the property. I let them know if he couldn't meet them, he would leave a key and would be able to provide that information on the courtesy call. Fast forward to appointment day... they called me twice and I didn't answer (as I told them would be the case) because I was in a meeting. They did not call the given contact number they were INSTRUCTED to call until at the door ON PROPERTY, not the 30 minute courtesy call that was promised. Unfortunately it was a missed call and my BF called back 11 minutes after a VM was left and was on hold for another 13 minutes. By the time he actually was able to speak to someone, he was told that he missed the appointment. I reached out to the technician when I was able to take a break between meetings (45 minutes later) and got no response. I then reached out to the office and had the displeasure of speaking to Shelby(?) who exhibited the most implorable attitude and lack of professionalism I have ever dealt with. She insisted that I missed the appointment when THEY never made the appropriate contact and refused to reschedule before Friday. A full week since the original contact for service. I am under contract to have this repair done before Wednesday evening and this repair company has now put me in a very undesirable situation. They clearly rely on their contracts with home warranty companies and have no interest in providing reliable service, any level of customer service, and actually LIE and blame clients for their own inadequacies. I have already been charged for a service call that they failed to complete at no fault of my own.

Appliance Repair recommendation goes to Runyon Appliance Repair! 602-258-1520. Our 2 year old Whirpool lost temperature and was under warranty. The warranty company sent out a Appliance repair co (not naming them) and the tech pushed a "reset" button and left. Still 50 degrees, they closed out our ticket so we had to start all over. Runyon came out and replaced the broken parts UNTIL they got it working, properly on Friday. This morning, (Monday) they called to make sure it was working properly BEFORE they closed out the ticket!! That's the customer service we love. Use Runyon, you won't be sorry.

A moment ago I bought a protection plan through Lowes for my refrigerator. Unfortunately this is who they sent to repair it. I explained what wasn't working and they refused to listen. They came out about 6 times and replaced pieces that were nowhere near the issue, and still have a refrigerator that is not working after 6 months of them coming to my home. Had an appt with them Monday. Waited around 4 hours for the call. They never called. Called them and they said the tech had already been there and nobody was home. I said I know they were supposed to call me 30 min ahead so I could go meet them for the repairs. He apologized and we rescheduled to today and was told they would call on the way. When I called todsy to see why they haven't called, they said they cancelled my appt, and decided to close the claim since I wasn't there for the appt Monday. I told them I spoke to someone Monday and it was rescheduled to today and he had agreed it wasn't my fault since they hadn't called me. So why would they just cancel my appt today and not advise me? Now here I am with a fridge still not working after 6 months and they've made all the money off of all of the work they did which had nothing to do with the issue going on. Do not use them, they are scammers, incompetent, and have very poor customer service skills and do not know how to treat people. ​

I have dealt with this company due to my extended warranty for appliances through Lowe’s. If given a choice, I would have selected another company to work on my apply. This company is unprofessional, lack communication skills and one of their representatives that I currently dealt with lack’s honesty. Lowe’s lost me as a customer because of this company.

Background info: My fridge water and ice machine line keep pumping out air so I haven't use the water line and ice machine since it been down, right before that, I just replace the water filter in the fridge. I have a double french door fridge on top and freezer compartment on the bottom. I call my home warranty company and was assigned Runyon Appliance through them. The tech originally came out to look at it, diagnose is as a a bad water filter, and I told him it couldn't be as I just replace the water filter not even 2 weeks since till that date. After further looking, he said it was the valve box and he need to order the parts. Great, no problems. 2-3 weeks later he came back out to replace the valve box but the issues still persist and he keep saying it the water filter as I try to argue it couldn't be. He work on it some more, and now everything is good. Steady flow of water, so not a water filter issue after all. He said he still need to come back to replace an electrical filter as my fridge is not getting the correct wattage it suppose to, so when that part came he will let me know. This is when things went DOWNHILL. After he left, I turn on the ice machine and a couple hours later when I open the freezer, it was frozen over. I call the tech and ask him to come back to see what going on when he have a chance because that isn't right but he said he supervisor have to decide that and he will let him know to call me the next day. Fair enough, I waited a couple of hours after they open, no calls. I called them, and the rep said a supervisor will call me back that day. TWO weeks later, still no calls, despite me calling them and keep asking for a supervisor, but the only thing they can do is to leave a sticky on his desk to call me back as he is out servicing other jobs. I tried email, no luck either. For a supervisor to be so busy to find time to answer a 5 min phone calls in 2 weeks, that is absurd! But wait, it get better. The supervisor never call, but in those 2 weeks, a rep call to inform me that my valve box have arrive and they need to schedule someone out to install my valve box AFTER they already installed it the week prior, I even confirm if he meant the electrical filter the tech mention, but nope, he mean the valve box. At this point I'm so done, I ask for him to please have the super call me so we can discuss what is going on here, but you probably already guess it, no calls. The tech and rep are just doing their job but I'm very disappointed at the supervisor and company management.

was an awful experience as they obviously have no respect for their customers

Experienced a dishwasher failure for the 4th time in 10 years. We have a warranty with One Guard and they sent Runyon to diagnose the problem. For the second time in less than a year the drain pump on our and lt; 5 yr old Whirlpool dishwasher died. Rather than another $300+ repair, One Guard opted to replace the unit. Once I selected the new model, Runyon acted quickly and sent someone out with the new unit in a couple days. The installer was friendly, thorough, quick and cleaned up after himself. He also pointed out a faulty install performed by another provider that most likely resulted in the drain pump failure. It's obvious they care about what they do. Would consider them for future appliance repairs/installations.

The technician was very friendly and professional. I felt confident while watching him make the repair that he was competent. All repairs were taken care of within two hours and parts ordered same day. He returned a week later to complete the repairs. I wouldn't hesitate using them again if future repairs are needed.

The technician arrived for the initial appointment in the time frame he said he would and took a look at the refrigerator. He said that he would come back to install the part when it became available. Several days later he called to set up an appointment to make the repair, arrived promptly and even helped me take everything out of the fridge. He was very pleasant to work with and the refrigerator is working fine.

We have had Runyon's work on a lot of our appliances and they do a great job scheduling in a timely manner and performing repairs to our satisfaction.

George the service person was polite, prompt and efficient. He did the whole operation in 15 minutes! No hassle and a pleasant experience. This kind of service is usually wait, wait, wait. Not so this time. I will hire them again.

They were pleasant and replaced my disposal in spite of ordering the wrong part which delayed the installation but it turned out o.k.

THEY WERE VERY, VERY NICE.

I WAS VERY PLEASED WITH THE SERVICE I RECEIVED FROM THIS COMPANY. THEY WERE PROMPT, COURTEOUS AND REPAIRED THE ICE MACHINE ON THE SAME DAY.

QUICKLY DISCOVERED AND SOLVED THE PROBLEM, CAME ON TIME, AND WERE EASY TO WORK WITH.