RICHMOND AMERICAN HOMES

SUSAN WRIGHT, SALES REPRESENTATIVE FOR RICHMOND AMERICAN HOMES IN ARIZONA, PROVIDED EXCELLENT SERVICE. VERY KNOWLEDGEABLE. VERY CUSTOMER SERVICE ORIENTED.

RICHMOND AMERICAN HAD NICE SALES ASSOCIATES BUT COULD IMPROVE ON WALKING NEW CLIENTS THROUGH THE ENTIRE HOME BUILDING PROCESS. BUILD TIME WAS CLOSE TO THE DESIGNATED DATE. THE DESIGN CENTER HAD MANY CHOICES AND WERE EASY TO WORK WITH. FOR THE MOST PART WORKING WITH THIS BUILDER WAS A POSITIVE EXPERIENCE.

TIME WAS EXCEPTIONAL. ALL STEPS FROM FIRST MEETING TO FINAL CLOSING WAS PROFESSIONAL YET INVITING.

THEY OFFERED THE BEST PRICE PER SQUARE FOOT AND HAD A POOL INCLUDED IN THE PRICE AS WELL.

WE HAD A GOOD EXPERIENCE BARRING A FEW LITTLE THINGS. THE STAFF WAS PROFESSIONAL AND TRIED TO ANSWER ANY QUESTIONS WE HAD. WE WERE LIVING OUT OF STATE WHILE THE HOUSE WAS BEING BUILT WHICH MADE COMMUNICATION A LITTLE DIFFICULT, BUT OVERALL THINGS WERE DONE IN A TIMELY MANNER.

WE WOULD NEVER BUILD A HOUSE WITH THEM AGAIN, NOR EVER RECOMMEND TO ANYONE. SALES DEPARTMENT LACKED RESPONSIBILITY, FOLLOW THROUGH AND PRODUCT KNOWLEDGE. SITE SUPERINTENDENT WAS UNETHICAL, DISRESPECTFUL, AND TOTALLY UNPROFESSIONAL WITH BORDER LINE HARASSMENT ISSUES. WARRANTY DEPARTMENT LACKS FOLLOW UP AND COMMUNICATION. WARRANTY PLAIN DOESN'T DO THEIR JOB. QUALITY OF PRODUCT IS THE WORST I HAVE EVER HAD. FOR EXAMPLE; DRYWALL WAS UNACCEPTABLE AND WE HAVE HAD TO REPAINT ENTIRE INTERIOR OF HOUSE. UPPER MANAGEMENT IS DEMEANING.