Renwal by Andersen

The windows look beautiful and we are very happy with the quality. We noticed an immediate improvement in energy efficiency once they were installed. I would give a “A” rating for window quality, but I am giving a lower rating because communication issues caused a one-day install to extend to three separate visits due to administrative and production errors that also extended our installation an extra few weeks. We had three windows installed by Andersen and for being one of the most expensive window replacement options that we encountered, we expected a 5 star experience but our windows were manufactured incorrectly and this was noticed only as they were about to be installed. We ordered grids both between the glass and on the outside but they were only in between the glass. As a result, the windows had to be taken back to correct the problem and a new install date had to be scheduled. On the second install date of the corrected windows, only two out of the three were installed because the installers were unsure of some water damage on the window sill. I don't blame the installers, as they were just being cautious, but the small damage encountered was something I had disclosed explicitly three times previously, once to the salesperson, once to the inspector and over the phone to the scheduler before the initial install date. After the installers contacted their manager and waited around for a call back letting them know how to proceed, they ended up having to reschedule to install the third window. I was told that I would be contacted by someone to discuss the next step in the process of inspecting the damage but I was never contacted with that information. I was called twice to tell me I would be called again with definitive information, and the third call never came. Since this lack of communication was taking too long, I took it upon myself to hire an independent contractor who verified that the damage was minor and could be filled with wood putty, something that should have been determined when the inspection by Anderson took place to verify measurements and any other issues that needed to be addressed. I would use this company again based on the final result, but the first impression they left on process and price will make us think twice before considering them for the rest of our windows.