REEis
About us
REEIS is a home performance contracting company. We like to say “REEIS Home Performance is better than just air conditioning.” That is because we deliver guaranteed results by analyzing and improving more than just the A/C. REEIS has been one of the top Home Performance contractor in the nation. REEIS has been the recipient of the Century Club award given by Energy Star and the Department of Energy. Our experience and expertise delivers you better results. REEIS prides itself on being an honest, reputable firm who delivers home performance results not false promises. We accomplish this by taking a “whole house” approach rooted in building science. REEIS carries multiple contractor’s licenses, certifications and affiliations. We have a sincere commitment to training our certified staff in a variety of disciplines such as: heating and air conditioning, insulation techniques, solar heat gain, air flow, pressure balancing and more. We do this because we understand that there is a relationship between every component of the home. Only a technician or analyst who understands each aspect of the home and the relationship can truly deliver cost effective solutions that deliver the desired results. ROC#256086.
Business highlights
Services we offer
& Whole House Maintenance., Air Conditioning, Heating, Home Performance Improvements, Insulation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 15% | ||
| 9% | ||
| 2% | ||
| 15% |
exactly what you'll be doing. We spent over 7k with them, following ALL
of their recommendations on our house, based upon their $99 assessment.
A year later and guess what? Our bills are exactly the same. In fact,
we recently had a different A/C contractor at the house and not only did REEIS
install everything wrong, the contractor said the amount of insulation
they put in our house is nothing above standard.
In addition, when they first made their recommendations to us - they did so without
ever having anyone even *check* the state of our 2 A/C units. In other
words, they want to mainly sell you on insulation and home upgrades bc
that's where they make their money. Meanwhile, your A/C units are on the
brink, making any home upgrade a moot point.
PLEASE DO NOT BELIEVE THOSE RADIO ADS. Take it from me - call someone else - ANYONE
else, for that matter. If you want to truly make your home more energy
efficient - you NEED people who know what they're doing. REEIS does not.
We wasted SEVEN THOUSAND DOLLARS - and with no benefit to us
whatsoever. We are beyond upset, and have absolutely no recourse.
This is a company who sends technicians to your house who are UNABLE to correctly diagnose the problem. We experienced this w/ REEis several times.
Also, we were supposed to hear from Todd Russo regarding redoing / revamping some of the poor work they did on our house. My husband played phone tag with him for weeks and weeks. In the end, Todd never called back after my husband's last phone call. Really just a poorly run company all around.
"We performed a $99 Home Performance Audit for the client in 2012 at which time we delivered a written report of our findings. Included in this report were missing and failing insulation, recommendation for sun screens, connectivity between the attic and conditioned space, air flow issues which were causing static pressure above the A/C system’s tolerance, high room pressures, 2005 Goodman builder grade A/C system which were performing at less than 50% of their cooling capacity and substantial test data to back up our findings. The client hired us to install sunscreens, repair and add insulation to an effective R-38 in the attic and duct modifications to reduce the static pressure. The cost was not $7,000. The client did not address the failing A/C units, room pressures or other recommendations. Last week, the client scheduled an appointment to evaluate a burning smell coming out of the air conditioning system. We schedule a technician that day. The technician arrived late in the in the day and evaluated the unit. His initial evaluation identified a potential high amp draw on one motor. Our technician recommended scheduling spring maintenance to further evaluate the circumstance since it was 8:00 PM and he did not identify anything with the system that constituted an emergency. The client called another HVAC company the following day. According to the client, the other HVAC contractor identified a control board wiring issue on one of the units. Upon hearing this, I called the client, took him at his word and reimbursed him for service call expense. I am disappointed that my technician did not identify the control board issue if this is in fact the problem with unit. With that being said, it is not fair for this client to suggest that our 2012 $99 audit should have identified a control board issue. Not only is evaluating the electrical functionality of the HVAC systems not a part of the service, the system most like did not even have this issue at the time of the appointment. There is absolutely no truth to this client’s statement that we sold high profit items without evaluating their house’s requirement. It goes without saying that we would have preferred the opportunity to sell this client two new A/C systems in 2012. This post is entirely unfair and a misrepresentation of the facts. I am sorry to hear this client is frustrated. I do not think it is fair to blame REEIS for the A/C unit failure because we installed insulation, sunscreens and some minor duct modifications. We have never even serviced the A/C units for the client. Todd Russo"
I am disappointed in the results of Reiss? work, although they did promptly respond when I called with concerns. The work was done in June, but I have waited to write a review to see how the house felt through the winter. The work included a complete replacement of the duct work, registers, air handler plenum, and additional attic insulation.
There is a noticeable difference in air temperature between the bedrooms and the other areas of the house. Even after they balanced the air flow, I had to close the registers in the living areas and den by 50% to 75% to try force more air to the bedrooms. After doing this I still have a temperature variance of about 3 degrees between the living areas and the bedrooms. Without doing this the difference was as much as 5-6 degrees between some of the rooms. In the summer the bedrooms are warmer than the other areas of the house; and in winter, the bedrooms are noticeably cooler. It is livable, but for the amount I spent I expected better. During the coldest part of the Winter I eventually bumped up the thermostat a couple of degrees from where I have always had it set since moving into the house in 2002 to make the bedrooms more comfortable.
Other problems included the initial quality of the work. The first task was to clean the compressor unit and evaporator coils. After this was done the water condensation drain pipe from the evaporator was draining from the secondary overflow pipe (just under the eaves) not the primary overflow that is down by the foundation. This meant that it was coming from the overflow pan under the evaporator. It was not doing this before their work. I climbed in the attic and got it to stop draining from the secondary overflow port and through the primary overflow pipe. I also noticed it was venting cold air through the secondary overflow port. I called them the next day and spoke with the technician and he essentially said that some cold air venting through the overflow ports is just the nature of how the evaporators work.
The main task was to replace the duct work and air handler plenum, and add insulation, especially around the ?knee? wall (an exposed portion of the wall in the attic for vaulted ceilings). After the work was completed I climbed into the attic to see what they had done, and found some of the ductwork was draped over the rafters and not properly suspended, pinching one nearly in half. I also found areas where insulation was not added to cover the exposed ?knee? walls. To their credit, when I called they sent another crew out the next business day to correct it, but had I not taken the time to inspect it myself it would have gone undetected.
Another concern pointed out by an energy auditor performing inspections for APS, is that the duct feeding the bedrooms is smaller than the duct feeding the living areas, and makes two immediate 90 degree bends coming out of the air handler. He thought this might contribute to air flow restriction, but added he was not an expert in that area.
I called Reiss and described this, and they sent someone over to look it over. The technician basically said it met his design specifications based on the orientation of the house, insulation, shading, etc., and there wasn?t much he could do. I also pointed out the two 90 degree bends and he said there wasn?t much room to re-configure it and still have access to the air handler and evaporator. However, it was not like that before they redesigned the ductwork.
In addition to the two main ducts coming out of the air handler (a 16? feeding the living areas and a 14? feeding the bedrooms if I recall correctly), an additional smaller duct of about 8? or 9? feeds a second register in the living room. This room is about 13? x 15?. When we discussed this duct he acknowledged that two registers in this room was not part of their re-design. There were two registers in this room before, but they were both fed from one of the main ducts. I mentioned that I would like it corrected per their design and he would look into it but I never heard anything more. I didn?t pursue it since he said he closed it using a baffle at the air handler, and at this point I was getting tired of dealing with them and let it go.
"(removed member name), I appreciate your feedback. I am sorry that you did not have a better experience. It appears in this circumstance that my staff could have done a better job explaining the conditions in your home. At the time of our appointment, your air conditioning and heating system duct work had a static pressure reading 30% above your equipment tolerance of 0.5 in/WC. If you were to seal the duct work without additional duct improvements, your static pressure would most certainly increase further above your equipment tolerance. This will result in reduce air flow, excessive wear and tear on the equipment, reduce cooling or heating deliverance and potentially voiding the equipment warranty. My staff has been instructed to never recommend a project which does not meet out technical protocol. In your circumstance, it is not only a waste of money but could potentially have a negative impact on your home. We recommended additional improvements above sealing your duct work because they were appropriate. I am disappointed to hear that you believe my staff was less than professional in regards to another contractor. I am confident my staff is professional when addressing other contractors within our industry. Not all industry professionals maintain the same level of technical training or understanding of how a home/HVAC systems performs. If another contractor implied that it was fine to seal your duct work without addressing the static pressure issue, they are most certainly misinformed. If there is anything I can do to help, please feel free to reach out to me 480-969-7500 Todd Russo President"
Overall, the reasons I am not satisfied with this company: many companies advertise to INSPECT AC units for free. I paid for a Heating and AC tune up, which I thought was more than an inspection. The tech also did not inspect the heating furnace since it is the middle of summer. I understand that, but do not understand why the groupon was advertised as heating and cooling tune up if the heating part shouldn't be done this time of year. Simply stated, disappointed.
"[member name removed], I appreciate your feedback. The Groupon special was a promotional ($40) version of our pre-summer $89 maintenance service. It does include a detailed analysis of your HVAC system to ensure proper functionality of your system. I see in our scheduling notes that you had recently purchased the home and you were seeking a service to verify that the system was performing correctly. I believe this service was appropriate. The service does include some cleaning and maintenance such as nitrogen condensate line cleaning but like most basic maintenance services, we offer part replacements, chemical coils cleans and other services at al a carte prices. Your HVAC system has over sized fuses and a clogged condenser coil which prevents heat transfer. I feel making these recommendations are appropriate any time of year. With respect to other A/C contractors offering FREE Inspections, many contractors advertise a free service call or free service call with repair. The services are called loss leaders designed to introduce commission based sales technicians into your home. They rarely offer any inspection or maintenance benefits except to sell you overpriced recommendations. I am sorry to hear you are disappointed. I do feel that you got the appropriate service at a very fair price. I will look into the language on the Groupon special to insure it is not misleading. Thank you again for your feedback. Todd Russo President"
They put insulation on return ducts but did not recommend or put insulation on water heater adjacent to duct which is also a big energy user. Extra fancy computer controled thermostats will not do any better job or reduce cost compared a lower cost thermostat. Just an upsell to make profit. I think Homeowner should receive rebates from SRP and not provider. This was an extra profit for provider.
Before installation, we were told we would receive a free energy audit so that REEis could determine the exact specifications of our home, allowing them to choose the appropriate unit. Instead, however, REEis based the new unit specs on approximate square footage of the home, and no energy audit was performed.
The A/C installation took two days longer than expected because the A/C unit's door was dented and had to be reordered. This happened twice. In addition, they failed to call back to let us know when to expect the job to be completed.
After installation, REEis was supposed to perform another audit to determine if everything was installed correctly. Again, they barely inspected anything yet claimed everything looked good. When I later attempted to change the A/C filter, the unit's door fell down because it was not installed correctly.
The owner's response is incorrect. The scope of work was not changed to accommodate our budget. We have a written proposal for the work which includes the $175 rebate. If what he claims is true, that we did not qualify for the rebate, why would they state that it was being processed a month after the a/c installation?
The only change their salesman made was to eliminate the sales tax so that they would match the price of a competitor. The same work was to be performed. I have written proof of these facts.
"REEIS recommended a package of improvements to this client. At the client's election, the scope of work was reduced to meet their budget. By eliminating some of the recommendations, the project no longer qualified for a $175 rebate. This was explained to the client. Eventually, I just sent him a check for $175 because the client could not understand that by changing the scope, he eliminated the rebate qualification. Last week, this client dropped his air return while changing the filter. He called our office and suggest that it was REEIS' fault that he dropped and ruined his grill. He further insisted that we replace his grill at no cost. We refused. REEIS worked with this client to get his A/C unit replaced within his budget. The system was installed correctly and performs very well. Unfortunately, this client seems to think he is entitled to rebates and free replacements he did not pay for. REEIS did pay him $175 for a rebate his project did NOT qualify for. Todd Russo"
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