QWEST

I was ripped off completly with no justices.

I recently moved and had simple instructions for multiple Qwest representatives (It took 3 calls before one representative seemed to be either motivated or capable to act on my requests) 1) Cancel my landline 2) Transfer my DSL service as I need to have an internet connection to set up and activate VOIP (I was going to use Qwest for VOIP until this experience and I found out it would take them 3-6 weeks to activate the service). I also use DTV and allow Qwest to bundle, which is another headache. Three weeks go bye and I get an email from Qwest for a bill that I cannot open or access online (I called a Qwest rep two days ago and the rep said that was normal and I should be able to open it in a couple of days). The bill is well beyond what a DTV and DSL bill should be. I learn on today's call that NONE of the services at the old address were canceled. This is despite the fact that it was confirmed by multiple reps over the phone to me and was even indicated in their notes on file. To make matters worse I allowed Qwest to set me up for the "convenience" of auto-billpayment so I paid this erroneous bill automatically. The agent I spoke with today, who had to transfer me to another agent at Qwest, clearly saw the error was on their part and said that they will reimburse me for all charges, however they cannot simply credit my credit card, instead they will have to mail me a check which will take 4-6 weeks to receive. This company is incredibly disorganized, not customer friendly, and should be avoided whenever possible unless one deliberately seeks out aggravation or requires DSL. I am now strongly considering the cable company for high speed internet, which unfortunately also hurts.

I have always enjoyed the service that DirectTV provided, but when I moved, I thought I would switch to a Qwest bundle that included DirectTV. I was supposed to save at least $50/month, which made it worth the hassle of switching. It was a pain to switch and now that I've had it for a while, I can't see how I'm saving any money. Working through Qwest to resolve DirectTV billing questions is a pain. Qwest has limited business hours for these types of questions, where DirectTV is available 24/7. Also, I'm trying to switch from one type of internet service with Qwest to another one that is supposed to be cheaper and faster. But that is not going smoothly either. We had the appointment all set up to make the switch, and then they called me to tell me that there was another change going on with the service and that I would need to wait, and then call back to reschedule the appointment. It just seems like everything I try to do with Qwest is more complicated than it needs to be and requires multiple phone calls and appointments to get anything done. If I didn't want a land line internet connection, I wouldn't do business with them at all.

Sent in request to have wireless internet installed, no one responded so I called the number on the card, they told me that they did not handle that and gave me an alternate number. I tried that number 3x and gave up after staying on hold about an hour each time.

Technician very friendly. Service reliable and excellent customer service.

The initial connection cost seemed a little high, even though it was spread out over three months. However, in addition to the needed equipment and the wireless connection, QWest provided telephone tech support. The support technician guided me through connecting the equipment and getting it to work not only with my Mac but also with a laptop PC. Every time I ve called QWest, the service has been polite, professional, and very helpful. Now that the initial connection price is paid, the monthly bill is no more than another was. The connection is very fast and reliable unlike others, QWest never knocks me off-line. QWest gets a bad rap for its customer service; this company has improved immeasurably over the past few years and is well worth considering for Internet access.

They not only failed to transfer the lines to the right place, they then wanted to charge to come back out to do it right.

THEY DO A GOOD JOB.

I WAS VERY PLEASED WITH THE 'SPIRIT OF SERVICE' PROVIDED BY THE QWEST TECHNICIAN WHO INSTALLED OUR SEPARATE PHONE LINE. HE LEFT THE AREA NICE AND TIDY.