PRACTICAL ENGINEERING

Jerrold Kroll was prompt, knowledgeable and no nonsense. He fixed the problem before anything melted in my freezer.

It went great. Everything was working to my satisfaction.

I was very pleased with the work and how quickly I had hot water again.

Jerrold is very easy to work with and did all he said he would do. He determined my problem quickly, thinking beyond just the unit itself. My service company had told me I needed a new unit, but Jerrold determined the problem was in the electrical system. He worked late at night to get it going and did not want payment until everything was done. Great experience and I will use him again.

Mr. Kroll called back promptly. I scheduled an appointment for the next day. Mr Kroll then asked about what was wrong. I told him I suspected a bad breaker. He said he was close and would stop by shortly to check the box. He arrived promptly and diagnosed a bad breaker. He replaced the breaker and my a/c was only down about 3 hrs. I was very impressed with the job.

VERY POSITIVE. WORK DONE PROMPTLY AND WITH MINIMAL MESS. MR. KROLL DID A GOOD JOB OF CLEANING UP AFTER HIMSELF.

JERROLD WAS VERY NICE AND SPENT A LONG TIME WITH ME, TEACHING ME THE INS AND OUTS OF MY IRRIGATION SYSTEM. AT MY REQUEST, HE TAUGHT ME HOW TO CHANGE DIAPHRAGM IN VALVE, CHECK FOR FLOW ISSUES,ETC. I WOULD DEFINITELY USE HIM AGAIN. HE TOOK A FEW MORE DAYS THAN EXPECTED TO RESPOND, BUT IN THIS INSTANCE, I WASN'T IN ANY HURRY AND IT WAS WORTH HAVING HIM SHARE HIS EXPERTISE WITH ME.

THIS IS THE 2ND TIME WE'VE USED PRACTICAL ENGINEERING, BUT FOR A NEW SERVICE. WE HAD A LEAKING DIAPHRAGM ON AN EXISTING SPRINKLER VALVE WHICH NEEDED TO BE REPLACED. ALSO WANTED TO ADD AN ADDITIONAL VALVE FOR BETTER WATER USAGE. MR. KROLL SUGGESTED I COULD SAVE SOME MONEY IF I'D GET THE PRIMARY MATERIALS MYSELF. I AGREED TO DO THIS, & HE INSPECTED THE VALVES AND A FLOW REGULATION VALVE FOR THE NEW DRIP LINE. I CALLED HIM WHEN I HAD OBTAINED THE MATERIALS & HE SCHEDULED THE WORK WITHIN THE NEXT DAY OR 2. HE SHOWED UP WHEN HE SAID HE WOULD, COMPLETED THE WORK AS ADVERTISED, AND AT THE PRICE QUOTED. HE PROVIDED THE FITTINGS, PIPE AND HOSE TO COMPLETE THE JOB AS PART OF HIS QUOTE. PRICE WAS WELL-BELOW THE 2 OR 3 OTHER ESTIMATES I WAS ABLE TO GET ON THE PHONE.

SCHEDULED WORK SAME DAY AS CALLED. CALLED IN THE MORNING; INSTALLED LATE THAT AFTERNOON. SUGGESTED I COULD SAVE MONEY IF I'D GET THE HEATER MYSELF (HOME DEPOT OR EQUIVALENT), WHICH I DID. SHOWED UP LATE, BUT WORKED LATER THAN PLANNED INTO THE EARLY EVENING TO COMPLETE THE JOB. (HIS PRIOR JOB RAN HIM LATE.) HAD TO WELD SOME COPPER PIPE TO MAKE THE NEW UNIT FIT; NO EXTRA CHARGE ON HIS ORIGINAL QUOTE. CLEANED UP HIS WORK AREA & HAULED OFF THE OLD HEATER AND PACKING. HE DID WHAT HE SAID HE'D DO, WHEN HE SAID HE'D DO IT, AND FOR AS MUCH AS HE SAID IT WOULD COST. YOU CAN'T ASK FOR MUCH MORE THAN THAT, AND PRICED ''RIGHT'' TOO.

AN EXCELLENT PRACTICAL ENGINEER WHO HAS DONE AN ADMIRABLE JOB AROUND MY HOUSE. VERY SATISFIED WITH THE WORK HE HAS DONE AND HE IS VERY KNOWLEDGEABLE IN AREAS SUCH AS HEATING AND COOLING, PLUMING, INSPECTIONS, ELECTRICAL WORK AND GENERAL MAINTENANCE.