Phoenix Towing Service
About us
Phoenix Towing Service the valley's original Home town provider. Serving the Community for over 28 years. Family owned and operated we never use sub-contractors, all in house staff and equipment. Phoenix Towing Service offers some of the most competitive pricing, were the only local company that has all of it's services and fees posted on line. Visit: http://www.phoenixtowingservice.com/towing-rates-and-services.html
Business highlights
Emergency services offered
17 years of experience
Services we offer
Arizona's Exotic Automobile Transporting Professionals., Classic and Show Car Towing, Emergency towing and roadside assistance, Trailer Transporting (All Hitch styles), the valleys newest fleet of flatbed tow trucks. Motorcycle Towing specialists
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.818 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 0% | ||
| 0% | ||
| 6% | ||
| 0% |
Showing 1-18 of 18 reviews
Alisha G.
Mar 2021
From my home to the dealership.Everything went great except for I clearly showed the tow truck driver as well as explain to him that he could just keep it in neutral and somehow he still manage to break the bypass to put my car into neutral reverse neutral or drive one in limp mode. Super nice guy very fast maybe too fast rushing so much can break things.
Dave E.
May 2018
On a hot 100+ degree Sunday afternoon, we called Phoenix Towing to tow our car out of a large shopping mall parking lot. Shortly after the driver was dispatched, they texted us a link to a GPS web site that tracked the driver’s progress to our location along with an ETA. Our driver, “Dayvon”, was exceptionally friendly, patient, and conscientious. Given the great service, Phoenix Towing’s rates were quite reasonable. Needing your vehicle towed is never fun, but Phoenix Towing made our experience as painless as possible. Highly recommended!
Lori K.
Jan 2017
It went great. The driver was professional and treated our car with the utmost care.
Robbi R.
Sep 2015
unknown
Doug B.
Apr 2015
Nat was on time, courteous, and professional.
Linda C.
Feb 2015
Tom was on time, very courteous and professional. Thank you for the a great job.
Seth T.
Oct 2014
unknown
Gary C.
Jan 2014
The tow truck driver, Tony, showed up on time (actually a little early) and professionally, courteously, and quickly got the tow set-up. The truck was oversized, with big tires and a lift kit requiring a flatbed tow truck. The parking lot of the restaurant where the truck broke down is very busy, but Tony quickly got the truck out and we were on our way. I will definitely keep his card and use him again.
Response from Phoenix Towing Service
"[member name removed] good day; The entire staff can not thank you enough for going out of your way and writing us such a positive and heart felt review, your reaction is what truly gives us the drive and determination to create a 100% customer satisfaction experience. Thank you so much for reaching out to us, and thanks again for considering Phoenix Towing Service..."
Andy J.
Nov 2013
N/A
The driver, Mark, called in advance of his alloted time and showed up right on time. Very professional and quick. Did a great job loading my Mustang right out of the garage and placing it right in the single garage bay of my new house 35 miles away. He took the care nessecary for my valued posession. Best towing experiance.
Katherine A.
Oct 2013
Based on previous positive customer feedback , I called Dan for an estimate on towing my stalled pickup truck from a commercial site to a designated auto service center about 12.5 miles away. Dan answered promptly, listened to my needs and replied he could have a driver meet me within the hour. Dan had his driver give me a call about 20 minutes out from arrival time where the pickup truck had sat overnight. When I got to the location I met the driver, Dustin. In a day where young men dress in a varied assortment of ways, it was a real pleasure to have a clean cut, nicely groomed young man greet me upon arrival. His demeanor and appearance put me at ease. He quickly and efficiently set about hooking up the truck for towing and when finished took down the address where the truck was to be towed since I was not coming along on the trip. Dustin called me when he arrived at the service center and payment for towing services was made via credit card over the phone. Vehicle problems are always inconvenient but Phoenix Towing made the process so simple. I add my name to the list of satisfied customers.
Response from Phoenix Towing Service
"(Member name removed) Thank you so much for sharing your pleasurable experience with our staff. Dustin is our newest family member to join the business, he has recently finished serving his country over seas (Army) and is now committed to serving the community. We truly appreciate you're consideration of Phoenix Towing Service, Thank you again for your highly detailed review and the smiles you brought to our staff... Thank you so much Sincerely Dan S"
Joseph B.
Oct 2013
Before my initial contact with Dan , one of its owners, I had never heard or used this tow service before, until I read the rating review on Angie's list. Because of the high rating Phoenix Towing Service had received; I had no hesitation in calling them.
I was met with the courteous voice of Dan and scheduled the time to which I would need the tow. Once the time of the tow was agreed upon, Dan then informed me that his driver would call within minutes of arrival. As promised, his driver Justin called within 15 minutes before his scheduled time of arrival.
When he reached my home, Justin greeted me with a handshake, and then safely loaded the vehicle onto his flatbed. I then followed him in a separate vehicle to the destination of the tow.
Once the vehicle was unloaded in a safe and secure area, I paid his fee via credit card, and then was handed both a detailed receipt and a small decal of their company logo with contact information to place on the window of my own vehicle for 10% off a future tow.
I will definitely do business with this towing service again.
I was met with the courteous voice of Dan and scheduled the time to which I would need the tow. Once the time of the tow was agreed upon, Dan then informed me that his driver would call within minutes of arrival. As promised, his driver Justin called within 15 minutes before his scheduled time of arrival.
When he reached my home, Justin greeted me with a handshake, and then safely loaded the vehicle onto his flatbed. I then followed him in a separate vehicle to the destination of the tow.
Once the vehicle was unloaded in a safe and secure area, I paid his fee via credit card, and then was handed both a detailed receipt and a small decal of their company logo with contact information to place on the window of my own vehicle for 10% off a future tow.
I will definitely do business with this towing service again.
Response from Phoenix Towing Service
"Mr (member name removed) Thank you for such a detailed summary of your experience. Our goal is to have that same impact on every Customer every day. Thanks again for your review and the kind words, you sure made our staff smile today!!! Thanks for considering Phoenix Towing Service Sincerely Dan S"
TOM B.
Oct 2013
Very Smooth
Jeffrey O.
Mar 2013
My car broke down on the freeway today. I didn't know who to call as I rarely have had a car towed before. I searched the internet and then remembered Angie's List. Phoenix Towing Service had a good rating and good reviews, so I called. The gentleman who took my order was very detailed and said he'd have a driver call me shortly. The driver called me back in 4 minutes and said he'd be there in 15 minutes, and he was. Mark showed up and was very friendly and professional. He worked quickly and carefully to put the car on his truck and made sure everything was secure. He dropped the car off at my residence and even helped push my car into the garage. The push into the garage was something I needed help with, but certainly didn't expect. When a car breaks down, it's very inconvenient. Mark made it as easy as possible on me and before I knew it, I was back on schedule. I would highly recommend them for a tow.
William P.
Feb 2013
Overall, I would recommend and use them again. North Phoenix area.
Gloria J.
Nov 2012
My husband was stuck on the side of the freeway and needed the car towed to his dealership.
The truck arrived quicker than was estimated, the driver was very courteous and very professional.
We would call them again any time we needed help.
The driver had a sticker with contact information that he offered for us to attach to the inside of the door, where it is out of sight, but easy to find the next time we need service.
The truck arrived quicker than was estimated, the driver was very courteous and very professional.
We would call them again any time we needed help.
The driver had a sticker with contact information that he offered for us to attach to the inside of the door, where it is out of sight, but easy to find the next time we need service.
Response from Phoenix Towing Service
"Member; Thank you for expressing your gratitude, our goal is to make that same impression on every customer every day. Our Drivers are some of the most genuine and caringing in the industry and I hope you agree. Thanks again for taking some time out of your busy day, we sure appericate your feed back. From our family to yours Happy Holidays!!! Sincerely Dan Stubbs (Operations manager) Visit our website"
Linda C.
Oct 2012
I can't begin to tell you how impressive this young man is and would ask that you recognize his wonderful assistance in whatever manner your company has in recognizing and acknowledging outstanding service provided. You can be assured that I will definitely recommend your company to my friends. I've already told them of my fortunate encounter with Phoenix Towing Service and will continue to do so.
Response from Phoenix Towing Service
"We so appreciate your heart felt letter, Bryce your Technician/Driver has a true honest to goodness compassion and really shines during stressful situations, something you just can't fake. He is known as Mr Wonderful in our family circle. The original letter you sent us is now framed and hanging in the office. Your gratitude and thank you has gone a long way, and thanks again for going out of your way, your apperication is our sucess. Sincerely Phoenix Towing Service"
Kimberly P.
Apr 2012
Driver was at my home within 10 minutes and was immediately able to rescue my keys from inside my car! A+ service for sure.
Response from Phoenix Towing Service
"Member good day; Thank you for going out of your way and describing your satisfaction, It truly means a lot to myself and the hard working staff and drivers/technicians. Customer service is what sets us apart from the competition, we strive for the same reaction from every customer every day. Member If you should ever need assistance in the future you will receive a repeat customer discount Thanks again for the smiles today!!!"
Fran B.
Oct 2011
We had two Ducati Motorcycles towed from Phoenix, AZ to Scottsdale AZ. One is a Monster and the Other and ST3. The ST3 has two saddle bags and a back rest with trunk. For the ST3 to fit where we wanted those three items needed to come off. Tony was more than happy to do this for us.
Overall experience was AWESOME!
Call them so you can find out for yourself how great they are and all the services they offer. 602-843-8400 and visit their website.
Overall experience was AWESOME!
Call them so you can find out for yourself how great they are and all the services they offer. 602-843-8400 and visit their website.
Response from Phoenix Towing Service
"The staff and I are over whelmed by your detailed review for Phoenix Towing Service, I can not convey the feeling of pride and achievement I felt while reading all your kind words. Customer service is what set us apart from the competition, we strive to make that personal connection with every customer. Thank you for taking time out of your day and writing this review. Thanks again for all your compliments, we hope to make the same impression on all of our customers. Sincerely Daniel Stubbs/Operations Manager"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Phoenix Towing Service is currently rated 4.8 overall out of 5.
Phoenix Towing Service accepts the following forms of payment: CreditCard
Yes, Phoenix Towing Service offers free project estimates.
No, Phoenix Towing Service does not offer eco-friendly accreditations.
No, Phoenix Towing Service does not offer a senior discount.
Yes, Phoenix Towing Service offers emergency services.
No, Phoenix Towing Service does not offer warranties.