Phoenix Appliance Services

1st tech can as scheduled, and said it needed major work and gave us a quote. Vladimir scheduled to come and do the work. He did a good job but the freezer never cooled down and after we talked about it again we both decided that it was to pricey to fix. He then refunded all but two service calls. I was very happy with his honesty and professionalism.

Beyond repair.

Vladimir appeared rushed the entire time he was at our home and was on and off his phone the entire time. We have a Subzero and it had a "vacuum condenser" light flashing. We put freon in our fridge, but couldn't tell me how much he had to put in and then proceeded to charge me $225. I ask how he came to that figure and he said it was "in his book". I asked if he could show me and he conveniently couldn't find it and had to go. As soon as he left, the issue appeared again. Such a waste of time and money!!

Excellent service and HONEST advice. Vladamir is the BEST! In the world we live, having an honest person in priceless. Vladamir is a good, honest person, who can fix anything FAIRLY. Will never go anywhere else!

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Vladimir was prompt on a return call and knowledgable. Very nice and efficient. Hopefully, if I do what I am told, it will fix the problem. At this point, would use his again!

Call me and I will let you know 623-486-3946.  I needed to know if my fridge was going bad. He looked in side ,turned control from 7 to 5.( I had to move it back to 7< to keep my milk cold)  Tried to look at the back, but couldn't move the fridge.I want my moneyback.   ratingFFFFFFFFFFFFFFFF

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We called for a second opinion because the original repairman (from Sears Appliance Services) said it needed a new compressor and the cost was going to be around $950.  Someone answered the phone right away at 7:15 in the morning and they said the techs make their own appointments and that they would call back later for that, which they did.  Vladimir made an appointment with my wife and we both went to work.

My wife was at work when Vladimir called to let her know he was on his way and they met at home where the fridge was.  He spent some time looking at it and then my wife called me and suggested I talk with him directly, which I did.  He said it appeared to be the "starter assembly" (which turned out to be a relay and capacitor module) and the cost would be $245 with parts, labor and tax so I authorized the repair.  He told my wife that even if this does not fix it (which he was confident it would) he would replace the compressor for about $600 total - which was much cheaper than the other repair estimate.  The fridge has been working for several days now with no incidents or need to have somebody else come out. YAY!

When speaking on the phone with him he was very polite and patient when explaining what he thought the problem was.  He went through the steps he took to diagnose it, what he found at each step, and then the conclusions he made based on those steps.  I would definitely call him again FIRST for any other appliance repairs I may have in the future.

Although the service went well, I had an issue with the billing. Showed up on time.

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Arrived on time. Very professional. I was hoping my washer just had a clog. Turns out the pump was broke. Cost over 280 to replace. Still a better deal than getting a new washer. Fridge cost lot less to fix as it needed a hose. 

He quoted $425 to replace the motor. Instead of doing that, I just paid $500 for a brand new washing machine. They came out pretty quickly. Their responsiveness was pretty good. They're on time.

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Went fine.  Removed all of the panels to the dryer to expose the inside.  Identified the broken roller right away.  Had the part in his truck.  Replaced the roller and also cleaned all the lint build-up inside the dryer. Reinstalled all the panels.
Very friendly, professional service. Dryer still working great!

They offered to fit me in to an earlier opening than originally scheduled, which was great.  Their diagnosis was fast and credible, they showed me the precise problem, explained the costs to repair along with follow-up repairs that are typical when a machine breaks in this particular way, and were up front that while they could do the service immediately to repair the machine, the cost of the parts was high enough that I would be better off getting a new machine for just a little bit more.  Their honesty cost them a substantial service fee, but it has earned them a repeat customer in the future.

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I ended up purchasing a new dishwasher and manny agreed to put me on the schedule for the next day to hook it up. He also didn't have the necessary switch with him FYI fix the stove so would fix that today as well. I was told the cost would be a $95 return visit fee and the cost of the switch which was unknown at that time. Manny came back today at 4:30 and installed the dishwasher and it is working well. I did not have him install the switch on the stove because the head office said he would have to charge me $95 again to put it in. After telling me the day before that it was a simple installment that wouldn't take more than 5 minutes I thought that was taking advantage of the situation . My brother in law will install it for free. My main concern in regards to our repair and set up is that I believe they do not carry anything accept basic tools to your visit. When a dishwasher connection elbow didn't work I had to run to Home Depot to get the correct part since it was past 5:00. He was going to leave the dishwasher there and return on Monday. I ran to Home Depot , got the part and came home. In the meantime manny called to see if they could even sell me the part on its own. I had to accept it with a warranty for defects . I believe that though the coupon was used I believe they know they can not correct the issue on the first visit and are assured at least one or two additional labor charges of $95 when they return. This is very expensive in my eyes and taking advantage of the customer. Charging by the hour would be much more fair. Manny was pleasant and helpful. I could tell he felt bad about the second $95 yet couldn't decide anything about it. I appreciated his honesty in regards to our old dishwasher and advice on brands for a new one. I would hope that with being in the service industry you would equip the trucks of your techs with some of the supplies needed to complete the job on the first visit. To be an appliance repair company and not be prepare seems not productive in my eyes.

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Our Bosch dishwasher leaked water all over the floor.  My phone call for service was answered right away and a same-day appointment was made .  Vladimir arrived exactly as scheduled.    After assessing the problem, he ordered the necessary parts which arrived within just a few days.  To me, that alone was impressive since this was occurring during  Christmas-New Years holiday time when all of business seems to slow down with holiday related reduced staffing delays.   Vladimir notified us as soon as he had the parts and scheduled a next-day time to come back out.  Again, he showed up promptly; completed the work promptly and cleaned everything up afterwards.   Vladimir is friendly but gets right down to work.  All in all, high quality.   I will definitely call on Vladimir for any future repair needs.

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