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About us
Maid Brigade is a national-renowned residential cleaning company. Our Phoenix office is locally owned and operated and has served the Valley for over 20 years! We utilize a cleaning system that uses products and equipment that are safe for you, your family, your pets and the environment. We offer regular, ongoing cleaning services as well as one-time services including move-ins and move-outs. Our cleaners are e-verified (required for ALL employers in Arizona), background-checked, bonded and insured for your protection. We pay all employment taxes and workers compensation insurance for our employees. The teams drive company-owned vehicles and arrive at your home or office in uniform, with all necessary supplies, ready to work! We were the first cleaning company to "go green" and we use several products created using only electrolyzed water. We serve the greater Phoenix area including Scottsdale, Paradise Valley, Cave Creek, Carefree, Anthem, Fountain Hills, Glendale, Peoria, and Surprise.
Business highlights
Se habla espanol
24 years of experience
Services we offer
"green" cleaning, Residential cleaning, Small office cleaning, move ins and move outs, special occasion cleaning.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.354 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 22% | ||
| 7% | ||
| 7% | ||
| 2% |
Showing 1-25 of 54 reviews
Cindy D.
Oct 2022
Cleaning was generally OK, except the mirrors were usually streaked and the ladies moved absolutely NOTHING during the cleaning. However, they were flexible about changing/canceling scheduled visits when we had to travel, the lady on the phone was always pleasant, and most of the cleaners were friendly. About a year ago, we had an incident where a newer employee wearing the backpack vacuum cannister backed into my brand-new refrigerator, putting a sizeable dent in the door. We called the company and left a message, but we never heard anything back from management. We removed as much of the dent as possible, but it is still visible today. Despite that, we tried to overlook the lack of responsiveness from the company in this instance. Then, this past July, my wife placed a set of jewelry into her unlocked jewelry armoire in her upstairs closet (which the ladies had no business being in), and the jewelry (worth $12,000) went missing right after the Maid Brigade visit. Unfortunately, due to the company's COVID protocol, management demanded that we stay downstairs when the ladies were upstairs and vice versa, so we were completely unable to watch what they did while they were working. We know it was taken by one of the workers because, between when my wife placed the jewelry in the armoire and when she went to retrieve it, NO ONE had been in our house except for the one visit by Maid Brigade (we live alone, had no visitors, and our house is alarmed and has cameras on the exterior). Maid Brigade contacted their insurance company right away (who was critical of us for not having a camera in my wife's closet), but it is now October and we have heard ABSOLUTELY NOTHING from the management or from their insurance company in the past 60+ days. Thank goodness we had insurance on the jewelry, so it covered all but $2,680 of the replacement costs, which we apparently must now cover on our own. LESSON: buyer aware! We had been with the company for 5 years and expect better support than this. Instead, as soon as there was a problem, they absolutely forgot who we were. They say they're licensed and bonded, but good luck recouping ANYTHING on any loss or damage that occurs during one of their visits. Based on other reviews I've read, we're not the first people with such a problem. In the meantime, we found another cleaning company that costs $5 less per visit, that cleans mirrors beautifully, and actually moves things on the counters to clean behind and under them, including moving tables and chairs! We strongly shop around before going with Maid Brigade, as you can do much better for cheaper and at much less risk.
Response from MAID BRIGADE OF ARIZONA
"Hi [Member Names Removed], Thank you for the feedback and taking the time to discuss the matter last week. When you filed the police report, the matter was turned over to the police and our insurer. We fully cooperated with the Glendale Police Department's thorough investigation of your report. It is our understanding that the Police recently closed the case and were unable to determine any wrong-doing on the part of Maid Brigade. If there is any new information in this case, we will immediately reach out to the police. We have family in law enforcement and fully cooperate with police in any investigations. Unlike many other cleaning companies, we also conduct criminal background checks on all new hires, including e-verify which is required by law. We apologize if there was damage to your refrigerator. We reviewed recent call recordings, voicemails, notes, and emails associated with your account to see if there was any mention of the damage. The only reference found was on 8/3 when [Member Name Removed] informed us that you had damage and decided to overlook it. Thank you for your patronage and we appreciated having you as a client."
Gina H.
Mar 2020
They were amazing. They quoted fairly and provided good customer service.
Response from MAID BRIGADE OF ARIZONA
"Thank you! We are so very glad you enjoyed your service!"
Dan O.
Dec 2018
It went as expected.
Raymond G.
Mar 2018
Great, very good service.
Response from MAID BRIGADE OF ARIZONA
"Thank you for the kind words, it was our pleasure!"
Kathryn Y.
Oct 2017
Great! Very pleased.
Response from MAID BRIGADE OF ARIZONA
"Thank you for taking the time to review us. It was a pleasure cleaning your home!"
CLAUDIA W.
Sep 2017
Great. Very good. They did good in every regard.
Response from MAID BRIGADE OF ARIZONA
"Thank you for taking the time to review us! It was our pleasure to service your home."
Margaret C.
Aug 2017
I appreciate that they send a team so it goes more quickly. Also, they're very responsive to inquiries and changes.
Daniel W.
Aug 2017
.....
Response from MAID BRIGADE OF ARIZONA
"Thank you for taking the time to review us. Please give us a call if you would like another cleaning!"
MaryBeth M.
Jul 2017
It went very well. There were two people and it took a little over 2 hours for my 1200sf house
Response from MAID BRIGADE OF ARIZONA
"Thank you for taking the time to review us! We appreciate your having enjoyed your recent cleaning with us."
Beverly J.
Jul 2017
Very well.
Response from MAID BRIGADE OF ARIZONA
"Thank you for your review."
Wanda P.
Jun 2017
Great job, on time and efficient.
Response from MAID BRIGADE OF ARIZONA
"Thank you so much for your review, glad that you enjoyed our work!"
LUCIA S.
Feb 2017
Ok... a few areas were overlooked initially, but taken care of when identified. Weeere initially told 3 maids would be provided, but there were only 2. They were not able to reach up to higher shelves and tops of cabinets.
Response from MAID BRIGADE OF ARIZONA
"Hi [Member Name Removed], Thank you for the feedback. Our insurance limits our maids to climbing no farther than the 2nd step on their step stools. We've adapted by utilizing extenders on our dusters but we will do what is safe and in the long term this protects the maids, the business and the customer. We appreciate your frustration and continue to do our best to deliver a thorough cleaning. Most of the time this doesn't limit us from completely cleaning a home but sometimes particular homes have higher ceilings or cabinets that require a different kind of care. We apologize about the miscommunication concerning the maids. We will always send at least two maids for safety reasons but staffing issues may cause some teams to occasionally carry three maids. We always price our initial cleanings at an hourly rate/per maid and regular pricing is guaranteed whether we send two maids or three. Thank you again for the feedback!"
Sally R.
Feb 2017
Excellent very detailed
Myles M.
Jan 2017
Very good, great with our dog, friendly, thorough.
Response from MAID BRIGADE OF ARIZONA
"Thank you for the positive review -- it was our pleasure!"
Catherine D.
Dec 2016
Everything has always gone great with Maid Brigade! We've used them for deep cleaning services when we moved in as well as for intermittent cleaning when we've been in AZ. The scheduling staff has always been pleasant and helpful on the phone- and they call with a reminder as well. They are very accurate in their time assessment as far as estimates for cleaning. When the cleaners arrive they are professional, friendly, and prompt. They get right to work and are very through. Every surface is attended to properly and they provide their own supplies (has been a pain in the past to provide for other cleaners) and they are ecologically oriented. We have been very satisfied and we will continue to call on the Maid Brigade!
Response from MAID BRIGADE OF ARIZONA
"Thank you for the outstanding review! Please let your realtor know we appreciate the recommendation as well! You've highlighted so many areas that we've made critical to our service from timely arrival windows to reminder calls the day before a cleaning to our environmentally friendly products and attentive employees. Feedback like this is something we love to share in the office and with our employees. Best regards!"
Bil W.
Nov 2016
They have kept the house fur free and my allergies are much improved. These guys are top notch!
Response from MAID BRIGADE OF ARIZONA
"Thank you for the wonderful review! Our four stage HEPA filter vacuums do an incredible job at improving indoor air quality and really deliver for customers with allergy concerns."
Lucy T.
Nov 2016
It went well, but of course you develop more confidence in a few groups that continuously do an excellant job..
Response from MAID BRIGADE OF ARIZONA
"Thank you for the "A" review!"
Georgina S.
Oct 2016
They were good, but one of the girls told me they are going to call me back but they didn't. Evidently they don't need my business.
They were really good, but I was trying to get in touch with the owner to schedule a regular service, but they never called me. No customer service to check up on how the girls did. They cleaned the house efficient and I really liked it. Because I asked them to schedule on the weekend because that is the only day I could be here, they charged me a little bit more than what the offer said. I said ok I am willing to compromise.
They were a little late, but they called me and let me know they were gonna be late. They told me they were gonna be an hour late and they arrived a little less than 10 minutes.
They were really good, but I was trying to get in touch with the owner to schedule a regular service, but they never called me. No customer service to check up on how the girls did. They cleaned the house efficient and I really liked it. Because I asked them to schedule on the weekend because that is the only day I could be here, they charged me a little bit more than what the offer said. I said ok I am willing to compromise.
They were a little late, but they called me and let me know they were gonna be late. They told me they were gonna be an hour late and they arrived a little less than 10 minutes.
Joyce B.
Sep 2016
Good
Dave N.
Aug 2016
This was a $129 big deal purchase for four hours of housecleaning. It wasn't the greatest. We had problems once they showed. The workers were working really slow and then I was overcharged once they did the final billing. I was charged too much for the services that was posted. When the workers were there my nanny was there and she said the were terrible. They did not show on time so I called and then the supervisor made it out there to do work. I agreed to pay a little more, but then when they did the final billing it was way more than they said they were. I had to call to get that straightened out.
Response from MAID BRIGADE OF ARIZONA
"Thank you for your review. There was a miscommunication about the pricing for last-minute additional work beyond the scheduled four hours of work and we apologize. We were able to amicably resolve that."
Nkechinyelu E.
Jul 2016
They were fine. I know I have hired them thinking they could come within the week and they could not. It did not state that on the request. So, I kind of got agitated.
Response from MAID BRIGADE OF ARIZONA
"Thank you for the review. We understand your concern and scheduled you as soon as possible during a very busy time of the year. We do our best to maintain the schedules of regular customers and work with new customers and understandably sometimes scheduling conflicts happen. It is a little confusing to see all A's and B's translate to an overall grade of C on your review but we do appreciate your having chosen us to clean your home."
Ann W.
Mar 2016
unknown
Roland C.
Mar 2016
unknown
Wendy K.
Mar 2016
unknown
Gretchen H.
Feb 2016
unknown
Response from MAID BRIGADE OF ARIZONA
"Thank you for your feedback! There is a major benefit to choosing a bonded, insured cleaning service like ours. We are not a fly-by-night cut rate cleaning service, we emphasize accountability and the strength of having been a member of the Valley for over 10+ years."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
MAID BRIGADE OF ARIZONA is currently rated 4.3 overall out of 5.
MAID BRIGADE OF ARIZONA accepts the following forms of payment: CreditCard
Yes, MAID BRIGADE OF ARIZONA offers free project estimates.
No, MAID BRIGADE OF ARIZONA does not offer eco-friendly accreditations.
No, MAID BRIGADE OF ARIZONA does not offer a senior discount.
No, MAID BRIGADE OF ARIZONA does not offer emergency services.
No, MAID BRIGADE OF ARIZONA does not offer warranties.