Lyons Roofing

Every body involved in the job, from the ladies in the office, Terry the saleman, Scott the project manager, Francisco the foreman of the crew, the crew, and the 2 gentlemen in charge of installing the tubular skylights, were all very professional and and nice. They were all willing to help me and answer all my questions. Yes, I would refer them to my friends.

Good! They were professional, friendly, did a good job with the work and cleaned up afterwards.

One of the keys to success in business is customer service. Lyons roofing understands customer service. When I contacted them via Angie’s list, I was called within 2 days to discuss the issue with our roof. An appointment was made. I was also informed as to a possible future date when any possible needed work could be done. I received confirmation by email, as well as a telephone reminder. I was also informed of the time and the name of the representative coming. I was also informed promptly of a change in the representative who was coming. The rep called 30 minutes before arriving and was on time. He was polite, knowledgeable and did not try to sell me a service I did not need. A business gets full marks from me if they come when they say they will come, turn up on time and are professional in there interaction once they arrive. There is nothing worse than waiting all day for a business rep to turn up and at the end of the day there is a “no show”. A day wasted. So many businesses have no idea regarding customer communication and service. But Lyons roofing gets full marks for this.

We eventually (couple of weeks) got someone to come out and give us an estimate on 9/14/18 (I know you've been very busy!!!), he quoted firstly $17,000 to replace the whole roof and $1,600 to just repair the immediate damage with the understanding the whole roof would probably need replacing in 1-3 years. Ok fine we paid him 30% down and eventually on 10/3/18 we got a date that was set for 10/23/18 - Great we thought. We get close to that date and just like many before us the office called a week prior to say blah blah blah lots of rain, swamped (join the club), many customers, blah blah blah will have to get back to you to reschedule blah blah blah, we'll ring you back. Well guess what, one week later no contact from anyone! I realize you make more money on full roof replacements and ours is only a small job, but ours should be a quick in and out job surely! But eventually we will require someone to do a full roof replacement - Do you think I will use Lyons! I'm sure you will reply with words like computer error, someone did phone back, no answer (we have voicemail just like everyone else), really busy etc. etc. etc.. I have read all of the same types of stories in the reviews and they all follow the same story line, awful weather, over demand, huge backlog and many other excuses. Very disappointing service so far - the reviews tell me you do a good job once you get here, so please get on with it.

Lyons roofing was great in every way. I would definitely hire them again.

I'd like to post a 5 star review for Lyons Roofing. I've used this company several times in the past few years and have found them to always be very responsive and professional. During the rain we had this week I had a pesky leak in my garage in an area where they had previously worked. They responded right away and spent several hours tracking it down and repairing it. It turned out the leak had nothing to do with their previous work but, nonetheless they refused to charge me for the repair. Kudos to Jeremey, JT and Matt. Great customer service guys.

Lyons Roofing was very responsive when I contacted them about the repair. Ultimately went with another company, but Lyons was very professional about the whole process.

On time fixed any problems that came up, very professional

Everything went well. Estimate was well prepared and detailed. Job started as promised. Workers performed their job without disturbing us and cleaned up every day. Communication was good. Roof looks great! Couldn't be happier with the entire process.

Inspection was done in timely fashion and report thorough.