Health & Safety Measures
Read reviews by category
04/22/2020
Carmen M.
Every body involved in the job, from the ladies in the office, Terry the saleman, Scott the project manager, Francisco the foreman of the crew, the crew, and the 2 gentlemen in charge of installing the tubular skylights, were all very professional and and nice. They were all willing to help me and answer all my questions. Yes, I would refer them to my friends.
Description of Work
The underlayement of my roof was completely redone
Category contractors,roofing,skylights
Cost $18,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 04/22/2020
Service Provider Response
Why thank you for taking the time to share your Lyons Roofing experience on Angie's list. We are so grateful for you. Sincerely, Ann Pepper VP Sales and Production apepper@lyonsroofing.com01/28/2020
Stephanie A.
Good! They were professional, friendly, did a good job with the work and cleaned up afterwards.
Description of Work
Put on a roof.
Category roofing
Services Performed? Yes
Hire Again? Yes
Work Completed On 01/28/2014
Service Provider Response
Thanks for taking the time to share your experience with other Angie's list members. You are appreciated. Best, Ann Pepper VP Sales and Production apepper(at)lyonsroofing.com07/18/2019
CHARLES M.
One of the keys to success in business is customer service. Lyons roofing understands customer service. When I contacted them via Angie’s list, I was called within 2 days to discuss the issue with our roof. An appointment was made. I was also informed as to a possible future date when any possible needed work could be done. I received confirmation by email, as well as a telephone reminder. I was also informed of the time and the name of the representative coming. I was also informed promptly of a change in the representative who was coming. The rep called 30 minutes before arriving and was on time. He was polite, knowledgeable and did not try to sell me a service I did not need. A business gets full marks from me if they come when they say they will come, turn up on time and are professional in there interaction once they arrive. There is nothing worse than waiting all day for a business rep to turn up and at the end of the day there is a “no show”. A day wasted. So many businesses have no idea regarding customer communication and service. But Lyons roofing gets full marks for this.
Description of Work
Evaluation of roof for possible repair
Category roofing
Hire Again? Yes
Work Completed On 07/03/2019
Service Provider Response
Thank you so much for sharing your experience on Angie'[Member Information Removed] list. I will be sure to share your comments with the person([Member Information Removed]) involved. Again, thanks! Sincerely, Ann Pepper VP Sales and Production apepper(at)lyonsroofing.com10/28/2018
Fiona R.
We eventually (couple of weeks) got someone to come out and give us an estimate on 9/14/18 (I know you've been very busy!!!), he quoted firstly $17,000 to replace the whole roof and $1,600 to just repair the immediate damage with the understanding the whole roof would probably need replacing in 1-3 years. Ok fine we paid him 30% down and eventually on 10/3/18 we got a date that was set for 10/23/18 - Great we thought. We get close to that date and just like many before us the office called a week prior to say blah blah blah lots of rain, swamped (join the club), many customers, blah blah blah will have to get back to you to reschedule blah blah blah, we'll ring you back. Well guess what, one week later no contact from anyone! I realize you make more money on full roof replacements and ours is only a small job, but ours should be a quick in and out job surely! But eventually we will require someone to do a full roof replacement - Do you think I will use Lyons! I'm sure you will reply with words like computer error, someone did phone back, no answer (we have voicemail just like everyone else), really busy etc. etc. etc.. I have read all of the same types of stories in the reviews and they all follow the same story line, awful weather, over demand, huge backlog and many other excuses. Very disappointing service so far - the reviews tell me you do a good job once you get here, so please get on with it.
Description of Work
We had many tiles broken and missing tiles,
Category roofing
Cost $1,600
Services Performed? Yes
Work Completed On 10/23/2018
Service Provider Response
Yep I get it. You are right about the storms. You are right about our need to reschedule. You are wrong about the size of the job influencing the wait factor. Service is their own department, their own crews, their own schedule. The re-roof department is equally bogged down. The reschedules are really about a constantly moving schedules due to the inability to work on a wet roof. A wet roof is a dangerous roof. We have a record breaking wet year that has wreaked havoc on our schedule. All that said, it sounds like you may not be happy with your choice of contractor. We never charge a fee to cancel and would be happy to return your deposit if you feel at all regretful of your decision. Please let me know how you would like to proceed. Sincerely, Ann Pepper VP Sales and Production apepper(at)lyonsroofing.com10/23/2018
VIRGINIA L.
Lyons roofing was great in every way. I would definitely hire them again.
Description of Work
Replace a 30 year old roof.
Category roofing
Services Performed? Yes
Hire Again? Yes
Work Completed On 09/05/2018
Service Provider Response
Thanks so much for the A and the confidence to use us again. You are appreciated. Sincerely, Ann Pepper VP Sales and Production apepper(at)lyonsroofing.com10/14/2018
Leon B.
I'd like to post a 5 star review for Lyons Roofing. I've used this company several times in the past few years and have found them to always be very responsive and professional. During the rain we had this week I had a pesky leak in my garage in an area where they had previously worked. They responded right away and spent several hours tracking it down and repairing it. It turned out the leak had nothing to do with their previous work but, nonetheless they refused to charge me for the repair. Kudos to Jeremey, JT and Matt. Great customer service guys.
Description of Work
repair roof leak
Category roofing
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/14/2018
Service Provider Response
What a lovely commentary about the hardest working service department in Roofing. We love our guys too!! Again, I am so please everything worked out. Thanks so much for sharing your experience with other Angie's list members., Best, Ann Pepper VP Sales and Production apepper(at)lyonsroofing.com10/03/2018
Luke R.
Lyons Roofing was very responsive when I contacted them about the repair. Ultimately went with another company, but Lyons was very professional about the whole process.
Description of Work
tile roof repair
Category roofing
Hire Again? Yes
Work Completed On 09/24/2018
Service Provider Response
Thanks for sharing your insight on the Lyons Roofing Estimate experience. Wondering- given that we got an A in price too- why didn't you choose us? :-( Best to you always, Ann Pepper VP Sales and Production apepper(at)lyonsroofing.com07/10/2018
Gerald V.
On time fixed any problems that came up, very professional
Description of Work
Removed old foam roof and re-roof with new foam
Category roofing
Services Performed? Yes
Hire Again? Yes
Work Completed On 05/29/2018
Service Provider Response
Thanks for taking the time to share your experience with other Angie's list customers. Sincerely, Ann Pepper VP Sales and Production apepper(at)lyonsroofing.com07/08/2018
BARBARA V.
Everything went well. Estimate was well prepared and detailed. Job started as promised. Workers performed their job without disturbing us and cleaned up every day. Communication was good. Roof looks great! Couldn't be happier with the entire process.
Description of Work
Remove and replace Tile Roof
Category roofing
Cost $25,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 04/30/2018
Service Provider Response
Your kind words and review of your re-roofing process is appreciated. Ann Pepper VP Sales and Production apepper(at)lyonsroofing.com05/29/2018
Roy B.
Inspection was done in timely fashion and report thorough.
Description of Work
I received a free inspection and my roof was in good shape so did not need repairs. Dave Hinshaw was very professional and thorough..
Category roofing
Services Performed? Yes
Hire Again? Yes
Work Completed On 04/09/2018
Roofing, Tile, Restoration, Modified Bitumen, Foam, Elastomeric Coating, Shingles, Shake, Patio Decks, Attic Ventilation, Garage Ventilation, Skylights and Solar Tubes
Ask for details
Lyons Roofing is currently rated 4.7 overall out of 5.
Lyons Roofing accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, Financing Available
Yes, Lyons Roofing offers free project estimates.
Yes, Lyons Roofing offers eco-friendly accreditations.
No, Lyons Roofing does not offer a senior discount.
Yes, Lyons Roofing offers emergency services.
Yes, Lyons Roofing offers warranties.
Lyons Roofing offers the following services: Roofing, Tile, Restoration, Modified Bitumen, Foam, Elastomeric Coating, Shingles, Shake, Patio Decks, Attic Ventilation, Garage Ventilation, Skylights and Solar Tubes