LANZA AV HOME THEATER AND SECURITY
About us
#1 Ranked in Phoenix by YELP and GOOGLE, Lanza Home Theater and Security is your full-service home theater and security surveillance company based in Phoenix, Arizona. We are Licensed, bonded, insured (ROC# 269897). We have the the proven ability to fully see projects through from expertly helping our customers select new products, to the installation itself. We combine our knowledge of electronics and construction to deliver unbeatable final results that we sign our name to.
Business highlights
16 years of experience
Services we offer
Cameras and Automation for Residential and Commercial., Installation of Audio, Network Alarm, Sales, Service, Video
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
2.85 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 40% | ||
| 0% | ||
| 0% | ||
| 20% | ||
| 40% |
Showing 1-5 of 5 reviews
Lisa G.
Feb 2015
Our experience with Lanza AV was not good. We were looking for a video doorbell unit and their former employee, AJ, suggested a particular system that had an unlocking door feature. We looked at the unit online beforehand and it clearly showed this feature on the panel so we agreed and paid over $2300. The day of installation, we were being shown how to use the newly installed system and when we went to push the unlock feature button on the panel,we were told that feature was NOT included in the price after all. If we wanted to add it, we would have spend more money and schedule another installation. AFTER our walls had been cut and the unit had been installed. We were frustrated, but decided to live without that feature and let it go.
Since that time, the unit has malfunctioned three times and still not working properly. The unit is obviously poor quality so we told Lanza we were unhappy with their product and asked to return it for a partial refund. We were told by Scott that our only options were to repair the unit again, but that we would have to pay the labor costs or anything not covered under warranty OR upgrade to a better system for an additional $800. In other words, spend more time and money on a non-working, sub par system.
Since that time, the unit has malfunctioned three times and still not working properly. The unit is obviously poor quality so we told Lanza we were unhappy with their product and asked to return it for a partial refund. We were told by Scott that our only options were to repair the unit again, but that we would have to pay the labor costs or anything not covered under warranty OR upgrade to a better system for an additional $800. In other words, spend more time and money on a non-working, sub par system.
Response from LANZA AV HOME THEATER AND SECURITY
"[member name removed], I understand your position and respect where you’re coming from. I'm sorry we couldn't work something out. The system we talked about and installed is scalable and has the ability to do everything on your needs list. You wanted a lot more than the budget at the time afforded. Going in to your job, we had trepidation because the cost of what you wanted did not align with your budget. You and I talked about this and we game planned to go in phases. Over a year later, we have been to your house at no cost, upgraded your camera unit and taught you how to do some basic troubleshooting (restarting the unit after power outages or spikes). I came out myself and explained to you that we were trying to do things the system it's not engineered for without the other pieces, which cost money. None of these conversations or costs were a surprise as we talked about them all. We help all of our customers and work with their budgets and make things the best they can be. We bend over backwards for our customers and respond to needs quickly. When it comes down to it, we don't have the ability to return a system that's been installed and used for over a year, works as designed, and you decide you don’t like it. As always, if you want to work through this, call me directly. Scott 602-314-7744"
Brandon M.
Feb 2015
Horrible. I will never use Lanza or AJ (the sales representative from Lanza) again. Some of the worst customer service once they get paid. All of the reviews on Yelp have to be friends and family of Lanza because there is no way they can obtain such a high rating.
Once all of my high end equipment was installed nothing was working in unison or consistently. I contacted owner and AJ with no avail. All I wanted was for Lanza to refund me my money I spent on hardware and pick all of their provided equipment. I was willing to pay for labor so the technicians did not get the raw end of the bargain.
Once all of my high end equipment was installed nothing was working in unison or consistently. I contacted owner and AJ with no avail. All I wanted was for Lanza to refund me my money I spent on hardware and pick all of their provided equipment. I was willing to pay for labor so the technicians did not get the raw end of the bargain.
Response from LANZA AV HOME THEATER AND SECURITY
"Hello [member name removed] I'm sorry for your experience, however I personally sent you 3 emails after your service to follow up. We had no success in December 2013 finishing out your install because these phone calls and emails went unanswered. Sorry that you fell the way you do about your system and if there is anything I can do to help you, please don't hesitate. I do, however, feel that this review is unwarranted as my team and myself attempted to do our due diligence in following up to ensure great service, as we do with all of our customers. Feel free to write me or call me any time. Update. We still have not heard back from this customer."
April H.
Sep 2014
We wanted a TV mounted on our back patio so we could enjoy the beautiful weather and spend more time outside. Lanza was amazing. They came by the house quickly to give me an estimate. We received the estimate within a few days. It was a great price for all the work that I was requesting. They did a fantastic job hiding all of the wires inside the stucco and concrete on my back patio (not an easy thing to do, for sure). It made the job look extremely professional and classy. They also mounted my TV in the corner of my back patio on a mount that allows me to push it up flush with the ceiling so that it is out of the way when we're not watching it (and keeps it protected from the weather). They also programmed the remote control and made sure everything was working perfectly before leaving. All in all, they were great. They gave me options on the type/quality/price of products they offered and helped me pick what was best for me. Then they installed it seamlessly. I used Lanza about a year ago to do my living room TV and surround sound system as well. It's simply amazing. I have theater quality sound in my home, with a high quality appearance. They were happy to do something custom and unique in our living room, and we love it. Scott, the owner, is a geniune pleasure to work with as well. I will definitely be using them for any future needs.
Ilene S.
Oct 2013
I hired Lanza for a security system which was a big mistake. It took excessive amounts of time on multiple occasions and they still couldn't get the job done. I had to hire a professional to adequately complete the job. Lanza is extremely incompetent and overpriced. They even charged me three times as much for the exact alarm system that I could have purchased off of amazon for a third of the price. They tried to charge me $900 for the exact alarm system that could be purchased for $325.
Response from LANZA AV HOME THEATER AND SECURITY
"[Member Name Removed], we did the best we could with your unique situation. Unlike our reputation, we couldn't make you happy which is always our main priority. We had tried to call and email to discuss with you many times to find resolve but couldn't get in touch. Our door is always open if you have concerns. We do our best to make every customer a raving fan."
Matthew S.
Nov 2012
It took a surprising amount of work to find a home theater company that seemed reputable, would perform all the work I was looking for (surprisingly, a few only dealt with speaker wiring, home networking as well) and would actually return my calls/messages.
I found Lanza through a general web search and liked what I saw so I had them stop by for an estimate. Their salesperson, Scott, was very knowledgeable and easy to talk to. I knew already basically what I wanted and he did a great job explaining some practical difficulties and suggesting sound alternatives. Unlike some other sales people I've dealt with he was respectful of my thoughts and didn't try to push any expensive new equipment or additions.
Once I decided to pull the trigger, it took about a week to schedule an appointment - apparently Lanza runs a fairly busy shop so don't expect a 1-2 day turnaround from when you call to when work can be done. This wasn't an issue for me however. On the day of the appointment, two gentlemen came over to complete the job. It took a looong time, basically 9 hours start to finish, which was longer than what I, or they for that matter, were expecting. That said, everything got done and got done right. Speakers were installed, properly wired and securely mounted. The ethernet ports and speak wallplate look like they were preinstalled when the house was built. One small deduction on quality - they forgot to patch one hole in the wall where the cable coaxial had previously entered the house! Some caulk on my part created a temporary fix and I'm sure they would come out to correct this issue if asked (I have not as yet). All other cuts into the walls were neatly patched over however.
Overall I'm very happy with the work and will definitely be consulting with this company again as I continue to upgrade the electronics around my house.
I found Lanza through a general web search and liked what I saw so I had them stop by for an estimate. Their salesperson, Scott, was very knowledgeable and easy to talk to. I knew already basically what I wanted and he did a great job explaining some practical difficulties and suggesting sound alternatives. Unlike some other sales people I've dealt with he was respectful of my thoughts and didn't try to push any expensive new equipment or additions.
Once I decided to pull the trigger, it took about a week to schedule an appointment - apparently Lanza runs a fairly busy shop so don't expect a 1-2 day turnaround from when you call to when work can be done. This wasn't an issue for me however. On the day of the appointment, two gentlemen came over to complete the job. It took a looong time, basically 9 hours start to finish, which was longer than what I, or they for that matter, were expecting. That said, everything got done and got done right. Speakers were installed, properly wired and securely mounted. The ethernet ports and speak wallplate look like they were preinstalled when the house was built. One small deduction on quality - they forgot to patch one hole in the wall where the cable coaxial had previously entered the house! Some caulk on my part created a temporary fix and I'm sure they would come out to correct this issue if asked (I have not as yet). All other cuts into the walls were neatly patched over however.
Overall I'm very happy with the work and will definitely be consulting with this company again as I continue to upgrade the electronics around my house.
Response from LANZA AV HOME THEATER AND SECURITY
"[removed member name]! I just was poking around Angies list and saw that you reviewed us back in November! Thank you so much for taking the time and sharing your thoughts. They are very beneficial to us as a company and makes us excited to work for customers like you. I saw that we missed patching a hole. I'm so sorry! I remember it was a long day that day. If you haven't gotten it fixed as of yet, we'll swing by at no cost and get that taken care of. Hope you're doing well! Scott Morris, Lanza AV 602-314-7744"
Licensing
State Contractor License Requirements
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FAQ
LANZA AV HOME THEATER AND SECURITY is currently rated 2.8 overall out of 5.
LANZA AV HOME THEATER AND SECURITY accepts the following forms of payment: CreditCard
Yes, LANZA AV HOME THEATER AND SECURITY offers free project estimates.
No, LANZA AV HOME THEATER AND SECURITY does not offer eco-friendly accreditations.
No, LANZA AV HOME THEATER AND SECURITY does not offer a senior discount.
No, LANZA AV HOME THEATER AND SECURITY does not offer emergency services.
No, LANZA AV HOME THEATER AND SECURITY does not offer warranties.