INMAN & SONS AUTO & TRUCK CENTER

I dropped off on December 31 at 11 and had my car back at 2. Can't beat that

The resulting work was expensive (it was close to what the dealership had quoted me). The brakes felt different (much softer) afterward. But, I really didn't want to have to arrange for a ride to/from work to have them looked at again.
They also quoted me for an A/C repair. They estimated it would be approximately $1500 to replace the entire system. I took it to another mechanic for a second opinion and they charged me $600 to replace just the defective part in the A/C.
I've been in the office where the owner was having heated converstations with customers who, apparently, had issues with damages done to their vehicle while it was in their care. While I believe an open door policy is important for fellow employees, it may be a good idea to shut those doors when you're on a phone call with what appears to be an unhappy customer.
The owner and all of the employees are nice, but, like most shops, they see a woman coming and assume she has no knowlege of automotive repair. Unfortunately for them, I was my father's assistant in his car shop for several years and have spent more time than I would like to recount at auto parts stores and dealerships picking up parts, and helping him make repairs.
While their location is convenient to me, I've found another shop just as convenient to fulfill my future car repair needs.

Initially, the experience was not very good. After I posted a scathing report on Angie's List, he got very accommodating and did everything he could to make things right. He's doing anything to make me happy. He completely stepped over the line initially. He'd done some repairs without my authorization to the tune of $900. When I told him I didn't have it right now he said I could make payment arrangements. They have a big sign at the company that says they don't make payment arrangements. Once he found out that I wasn't happy and I put it on Angie's List, he was more than willing to do whatever he could do. He apologized for me being upset. He wasn't sorry when the problem initially happened and it was basically tough luck. He did do right by me and did fix the problem. As far as their ability, they're capable. It's just their communication still kind of lacks. He took my comment about needing my car as authorization to do the repairs. It was a matter of they had my car and I had no money so we had to work something out. They did the work and were accommodating after the fact but initially my impression wasn't good. I wouldn't recommend them.

Jeff, helped me to find my current car. They are fantastic. They will guarantee their work.

I think this company is really slimy as they overcharged me the whole time I was working with them. They were not professional at all. They charged me like three times the amount they should have and I didn t appreciate that at all.

I m always delighted with the service they provide for me because they re very responsible and extremely prompt. I ve never had any complaints about them and I wouldn t take my car anywhere else because they re the most reliable.