Hays Cooling Heating & Plumbing

We purchased two brand new Trane units. Within several months both were having issues. We called a technician out several days ago to have them looked at. They were both in need of service. Two days later, our main unit is blowing warm air. We called to have them come out to fix it and they can't make it out for several more days. This company sold us lemon units that are already failing. We paid 21k+ to have two units that don't work. Now when we need them to come help they cannot come for several days. Very untrustworthy. Very unprofessional. Very unresponsive. Very poor value. Very poor service. If you need a company that will sell you a quality product and also will be here when you need them, then go elsewhere. If you want trash products and zero service when you need it then this is your best bet. BBB will be getting involved next. Trash company.

The tech thoroughly investigated the problem and determined the thermostat (9 years old) was kaput. He replaced it with an updated version of the Honeywell we had.

They are very good. They ordered a wrong part but they came back and fixed it. They do good work.

My tenant's AC went out. I called around to several companies, but only Hays was able to send someone same-day. This meant a lot to me, as this was for my tenants and I did not want to make them wait and suffer. Mark arrived right on time and within minutes found the problem. It was a burned out motor. It was late in the day, after 7pm and unfortunately he had used his last replacement motor on his previous call. Even though Mark thought it was a long shot that any other technicians were still out on the road, he called around. Lucky for me, he connected with his supervisor who was able to provide him with a replacement part and Mark was able to get the unit back in service. Mark was courteous, friendly and knowledgeable. He gave me some very good recommendations for improving the filter situation in the house and provided me with a follow up quote for getting the coils cleaned. Hey, nobody likes to shell out bucks for their AC unit, but all-in-all i feel their rates are reasonable. I give Mark and Hays Cooling high praise. Thanks for saving the day, guys!

Jared and Tony arrived as scheduled and worked quickly. I'd purchased the plumbing inspection, knowing I had some issues that needed attention and repair, and wondering if there were more I didn't know about. They were able to attend to all of those issues during this visit, plus give me advice about a larger future plumbing issue. Jared's advice was measured and thoughtful, presenting pros and cons of addressing this larger issue, which I appreciated. I thought that their per-job pricing was higher than I wanted, since these were simple repairs, but I agreed to the work since it needed done. I'm pleased with the results, even if I'm not pleased with their pricing system.

Everything is working well.

From the very first meeting with Jeff F, this AC unit replacement went as good as it could have gone. Jeff was extremely knowledgeable, responsive, and priced the work fairly. He worked with us to make sure we received a rebate from both Trane and APS. The crew arrived promptly at 7:00 on the appointed day, worked steadily until almost 5:00, cleaned up after themselves after the work was done. Chris Hays stopped by to check on the progress and stayed for a while as did Jeff F. At the end of a very long day, the foreman, Jack, walked us through the set-up of the electronic thermostat. At the end of the same week, Justin P came by to perform a quality control analysis to make sure the systems were working properly and that we were satisfied. Class act. These guys were great! Definitely made the right choice!

It took a bit of doing but Mark and Tony were able to find the leak that had been brewing for 32 years and repair with minimum damage. We would never have thought to look in closet wall on first floor below upstairs bathroom. They called to let us know when they were coming and showed up on time. Cleaned up after the repair. Good job!

They did a very good job. I was very pleased. They are willing to do a lot of work and stand by their work. They work quickly and are very capable.

They are incredible, you can't beat them. I have total confidence in the work they do.

Fantastic job. They advised what the repair would be and the part needed and they went to Home Depot and bought the part for me at no additional charge and they flushed the hot water heater.

I called several companies and Hays was the most professional and offered the best pricing. They were the only company who realized our house was oversized on the outdoor unit, and undersized with the duct work. They did a heat load calculation to find the appropriate size as well. Our house is more efficiently cooling and not running nearly as much as before. They have been out a handful of times before install and after, and have been on time and called beforehand by at least 30 minutes to give me ample notice. Also, Hays is the only company I found that offers a temporary ac unit while you wait for a new unit to be installed. This was a complete life saver for us since our compressor was going out! Truly, they have been beyond wonderful to work with and we will never use anyone else moving forward!!!

Frank was very helpful and went above and beyond in his work. The office staff was great about scheduling and keeping us updated on arrival times, etc.

It was done very well.

I had several bad plumbing experiences so I really looked at several companies on Angie's List and decided between Hays and another provider who had a big deal for 2 hours of service for a set price. Both seemed to have incredible reviews and I felt that I couldn't go wrong with either choice. I called Hays first for their first available time frame and was able to get an appointment for the same day. However, in hindsight, I feel that I made the wrong decision. Since my jobs were of a plumbing 101 nature, it only took the technician about an hour to actual complete the labor (not including time to show him what needed to be done). However, Hays charges PER JOB, and not actual time. I believe that a charge of close to $500.00 for what needed to be done and length of time to compete the items was a little excessive. I definitely would have been better off with the 2 hours of plumbing labor for the $132.00. In addition, the previous plumber left a slight drip under the sink where they broke the new faucet which Hays was to replace. Upon looking at it, the Hays plumber said that I don't need the red washers that were on it and that is why it was leaking. He said one was on backwards and the other wasn't needed at all. He took them off and said that it was fine. Later that afternoon, I went back to clean the bathroom and noticed that it was still leaking. I dug the washers out from the trash, replaced them and was able to get the leak to finally stop myself. The tech was pleasant and seemed to be knowledgeable and the appointment was easy to make and they were on time. Other than thinking he had fixed the leak that really wasn't fixed, my main gripe was charges. If you have simple installations (replacing a new faucet on new counter with no existing faucet to take out, flushing water heater etc) do yourself a favor, save some money and go for the fixed price plumber.

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Mike Davison performed the work. He arrived on time and completed the work quickly. The cost was very reasonable. I would definitely use them again.

I had a problem with a hot water heater at a small apartment complex I own. I diagnosed the problem and I obtained the part; a small safety device. And to preserve the warranty on the hot water heater I was told it had to be installed by a "licensed" service person. I called a couple of other plumbers and got a good idea of the cost to install the part which was anywhere from $90 to $110. Since Hays had done good work for me previously one time, I called them again. I was told on the phone that they wouldn't quote me a fee, but that they'd be glad to come out and provide an estimate. I couldn't be there so I asked my wife to meet the serviceman. She did. He installed the part and handed her a bill for $175! Almost twice what other shops charge! So I called to complain and was told there was no one to speak with but that someone would call me back. The call never came. So Hays has gotten the last of my money. In my opinion they have 1) over-charged me, 2) taken advantage of wife, and 3) disrespected me by not bothering to call back. In short, they have earned the bad name that service companies in this business have.

Professional, friendly, knowledgeable and efficient. I have multiple properties and have gone through many plumbers over the years because most have not been proficient and unprofessional. This is the first time I used Hays and was very happy with them.

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I was pleased that the service man came on Saturday. He then returned on Monday to finish the job. He was prompt and very professional

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Had my two 20 year old AC units checked by Jerry S. of Hays Cooling.  It was really refreshing to have someone performing service that was not trying to sell me something I did not need.  Jerry was very thorough and methodical.  He didn't mind me hovering around and asking questions as he was performing his various checks. 

Although the AC tune-ups were $80 per unit, I decided to sign-up for an annual service contract ($260) that provides for two service checks for each unit in a 12-month period, because I was so impressed with the service provided.