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Hays Cooling Heating & Plumbing

Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Hays Plumbing was built to provide residential and commercial customers a fresh option for all of their plumbing service, repair and installation needs within the Phoenix Valley.

Business highlights

Emergency services offered
24 years of experience

Services we offer

Plumbing. Drain Cleaning. Water Heaters. Sewers. Fixture Installation. Video Camera Inspection. Water Filtration. Repair & Replacement.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8105 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
5%
3
2%
2
0%
1
2%
Showing 1-25 of 105 reviews
Christopher E.
Apr 2023
1.0
$21,000
We purchased two brand new Trane units. Within several months both were having issues. We called a technician out several days ago to have them looked at. They were both in need of service. Two days later, our main unit is blowing warm air. We called to have them come out to fix it and they can't make it out for several more days. This company sold us lemon units that are already failing. We paid 21k+ to have two units that don't work. Now when we need them to come help they cannot come for several days. Very untrustworthy. Very unprofessional. Very unresponsive. Very poor value. Very poor service. If you need a company that will sell you a quality product and also will be here when you need them, then go elsewhere. If you want trash products and zero service when you need it then this is your best bet. BBB will be getting involved next. Trash company.

David P.
May 2019
5.0
Yes, I recommend this pro
$550
The tech thoroughly investigated the problem and determined the thermostat (9 years old) was kaput. He replaced it with an updated version of the Honeywell we had.

DEREK C.
Oct 2018
5.0
Yes, I recommend this pro
They are very good. They ordered a wrong part but they came back and fixed it. They do good work.

Mike S.
Jul 2018
5.0
Yes, I recommend this pro
$800
My tenant's AC went out. I called around to several companies, but only Hays was able to send someone same-day. This meant a lot to me, as this was for my tenants and I did not want to make them wait and suffer. Mark arrived right on time and within minutes found the problem. It was a burned out motor. It was late in the day, after 7pm and unfortunately he had used his last replacement motor on his previous call. Even though Mark thought it was a long shot that any other technicians were still out on the road, he called around. Lucky for me, he connected with his supervisor who was able to provide him with a replacement part and Mark was able to get the unit back in service. Mark was courteous, friendly and knowledgeable. He gave me some very good recommendations for improving the filter situation in the house and provided me with a follow up quote for getting the coils cleaned. Hey, nobody likes to shell out bucks for their AC unit, but all-in-all i feel their rates are reasonable. I give Mark and Hays Cooling high praise. Thanks for saving the day, guys!
Response from Hays Cooling Heating & Plumbing
"Thank you so much for taking the time to place this review it means a lot to us have a great weekend !!! Stacia"

Carole L.
Mar 2018
5.0
Yes, I recommend this pro
$785
Jared and Tony arrived as scheduled and worked quickly. I'd purchased the plumbing inspection, knowing I had some issues that needed attention and repair, and wondering if there were more I didn't know about. They were able to attend to all of those issues during this visit, plus give me advice about a larger future plumbing issue. Jared's advice was measured and thoughtful, presenting pros and cons of addressing this larger issue, which I appreciated. I thought that their per-job pricing was higher than I wanted, since these were simple repairs, but I agreed to the work since it needed done. I'm pleased with the results, even if I'm not pleased with their pricing system.

Valerie V.
Mar 2018
5.0
Yes, I recommend this pro
Everything is working well.

Nicola P.
Mar 2018
5.0
Yes, I recommend this pro
$20,000
From the very first meeting with Jeff F, this AC unit replacement went as good as it could have gone. Jeff was extremely knowledgeable, responsive, and priced the work fairly. He worked with us to make sure we received a rebate from both Trane and APS. The crew arrived promptly at 7:00 on the appointed day, worked steadily until almost 5:00, cleaned up after themselves after the work was done. Chris Hays stopped by to check on the progress and stayed for a while as did Jeff F. At the end of a very long day, the foreman, Jack, walked us through the set-up of the electronic thermostat. At the end of the same week, Justin P came by to perform a quality control analysis to make sure the systems were working properly and that we were satisfied. Class act. These guys were great! Definitely made the right choice!
Response from Hays Cooling Heating & Plumbing
"Thank you so much for taking the time to place this review it means a lot to us have a great weekend !!! Stacia"

J.C. K.
Mar 2018
5.0
Yes, I recommend this pro
$800
It took a bit of doing but Mark and Tony were able to find the leak that had been brewing for 32 years and repair with minimum damage. We would never have thought to look in closet wall on first floor below upstairs bathroom. They called to let us know when they were coming and showed up on time. Cleaned up after the repair. Good job!

Rhys T.
Feb 2018
5.0
Yes, I recommend this pro
$6,500
They did a very good job. I was very pleased. They are willing to do a lot of work and stand by their work. They work quickly and are very capable.

Marley H.
Feb 2018
5.0
Yes, I recommend this pro
$20,000
They are incredible, you can't beat them. I have total confidence in the work they do.
Response from Hays Cooling Heating & Plumbing
"Thank you so much for taking the time to place this review it means a lot to us have a great weekend !!! Stacia"

Carl M.
Feb 2018
5.0
Yes, I recommend this pro
$276
Fantastic job. They advised what the repair would be and the part needed and they went to Home Depot and bought the part for me at no additional charge and they flushed the hot water heater.

Stephanie S.
Aug 2017
5.0
Yes, I recommend this pro
I called several companies and Hays was the most professional and offered the best pricing. They were the only company who realized our house was oversized on the outdoor unit, and undersized with the duct work. They did a heat load calculation to find the appropriate size as well. Our house is more efficiently cooling and not running nearly as much as before. They have been out a handful of times before install and after, and have been on time and called beforehand by at least 30 minutes to give me ample notice. Also, Hays is the only company I found that offers a temporary ac unit while you wait for a new unit to be installed. This was a complete life saver for us since our compressor was going out! Truly, they have been beyond wonderful to work with and we will never use anyone else moving forward!!!
Response from Hays Cooling Heating & Plumbing
"Thank you so much for taking the time to place this review it means a lot to us have a great weekend !!! Stacia"

Laura P.
Nov 2016
5.0
Yes, I recommend this pro
Frank was very helpful and went above and beyond in his work. The office staff was great about scheduling and keeping us updated on arrival times, etc.
Response from Hays Cooling Heating & Plumbing
"Thank you so much for taking the time to place this review it means a lot to us have a great weekend !!! Stacia"

Mark D.
Oct 2016
5.0
Yes, I recommend this pro
It was done very well.
Response from Hays Cooling Heating & Plumbing
"Thank you so much for taking the time to place this review it means a lot to us have a great weekend !!! Stacia"

Beckie S.
Aug 2016
3.0
$500
I had several bad plumbing experiences so I really looked at several companies on Angie's List and decided between Hays and another provider who had a big deal for 2 hours of service for a set price. Both seemed to have incredible reviews and I felt that I couldn't go wrong with either choice. I called Hays first for their first available time frame and was able to get an appointment for the same day. However, in hindsight, I feel that I made the wrong decision. Since my jobs were of a plumbing 101 nature, it only took the technician about an hour to actual complete the labor (not including time to show him what needed to be done). However, Hays charges PER JOB, and not actual time. I believe that a charge of close to $500.00 for what needed to be done and length of time to compete the items was a little excessive. I definitely would have been better off with the 2 hours of plumbing labor for the $132.00. In addition, the previous plumber left a slight drip under the sink where they broke the new faucet which Hays was to replace. Upon looking at it, the Hays plumber said that I don't need the red washers that were on it and that is why it was leaking. He said one was on backwards and the other wasn't needed at all. He took them off and said that it was fine. Later that afternoon, I went back to clean the bathroom and noticed that it was still leaking. I dug the washers out from the trash, replaced them and was able to get the leak to finally stop myself. The tech was pleasant and seemed to be knowledgeable and the appointment was easy to make and they were on time. Other than thinking he had fixed the leak that really wasn't fixed, my main gripe was charges. If you have simple installations (replacing a new faucet on new counter with no existing faucet to take out, flushing water heater etc) do yourself a favor, save some money and go for the fixed price plumber.

Ralph G.
Jul 2016
5.0
Yes, I recommend this pro
unknown

PAULINE D.
Jun 2016
5.0
Yes, I recommend this pro
$9,000
unknown
Response from Hays Cooling Heating & Plumbing
"Thank you so much for taking the time to place this review it means a lot to us have a great weekend !!! Stacia"

Larry B.
Jun 2016
5.0
Yes, I recommend this pro
unknown

Charmain L.
May 2016
5.0
Yes, I recommend this pro
Mike Davison performed the work. He arrived on time and completed the work quickly. The cost was very reasonable. I would definitely use them again.

Omer W.
May 2016
1.0
$175
I had a problem with a hot water heater at a small apartment complex I own. I diagnosed the problem and I obtained the part; a small safety device. And to preserve the warranty on the hot water heater I was told it had to be installed by a "licensed" service person. I called a couple of other plumbers and got a good idea of the cost to install the part which was anywhere from $90 to $110. Since Hays had done good work for me previously one time, I called them again. I was told on the phone that they wouldn't quote me a fee, but that they'd be glad to come out and provide an estimate. I couldn't be there so I asked my wife to meet the serviceman. She did. He installed the part and handed her a bill for $175! Almost twice what other shops charge! So I called to complain and was told there was no one to speak with but that someone would call me back. The call never came. So Hays has gotten the last of my money. In my opinion they have 1) over-charged me, 2) taken advantage of wife, and 3) disrespected me by not bothering to call back. In short, they have earned the bad name that service companies in this business have.

Gennaro G.
Mar 2016
5.0
Yes, I recommend this pro
$308
Professional, friendly, knowledgeable and efficient. I have multiple properties and have gone through many plumbers over the years because most have not been proficient and unprofessional. This is the first time I used Hays and was very happy with them.
Response from Hays Cooling Heating & Plumbing
"Thank you for taking the time to review our company. Please call us again for any future plumbing or drain cleaning needs. We also have a Handyman company on Angie's List. Arizona Maintenance Service. Thank you"

Mike M.
Mar 2016
5.0
Yes, I recommend this pro
$350
unknown
Response from Hays Cooling Heating & Plumbing
"Thank you for taking the time to review our company. Please call us again for any future needs. We also have a Handyman company, Arizona Maintenance Service, also on Angie's List, for all your handyman leads."

Annette H.
Mar 2016
5.0
Yes, I recommend this pro
$600
I was pleased that the service man came on Saturday. He then returned on Monday to finish the job. He was prompt and very professional
Response from Hays Cooling Heating & Plumbing
"Thank you for taking the time to review our company. Please call us again for any future plumbing or drain cleaning needs. We also have a Handyman company, Arizona Maintenance Service, on Angie's List as well."

Francine R.
Mar 2016
5.0
Yes, I recommend this pro
$125
unknown
Response from Hays Cooling Heating & Plumbing
"Thank you for taking the time to review our company. Please call us again for any future plumbing or drain cleaning needs. We also have a Handyman company, Arizona Maintenance Service, on Angie's List as well."

Tim K.
Mar 2016
5.0
Yes, I recommend this pro
$260
Had my two 20 year old AC units checked by Jerry S. of Hays Cooling.  It was really refreshing to have someone performing service that was not trying to sell me something I did not need.  Jerry was very thorough and methodical.  He didn't mind me hovering around and asking questions as he was performing his various checks. 

Although the AC tune-ups were $80 per unit, I decided to sign-up for an annual service contract ($260) that provides for two service checks for each unit in a 12-month period, because I was so impressed with the service provided.

Response from Hays Cooling Heating & Plumbing
"Thank you for taking the time to review our company. Please call us again for nay future HVAC, Plumbing, or Handyman projects."
Showing 1-25 of 105

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Hays Cooling Heating & Plumbing is currently rated 4.8 overall out of 5.

Hays Cooling Heating & Plumbing accepts the following forms of payment: CreditCard

Yes, Hays Cooling Heating & Plumbing offers free project estimates.

No, Hays Cooling Heating & Plumbing does not offer eco-friendly accreditations.

No, Hays Cooling Heating & Plumbing does not offer a senior discount.

Yes, Hays Cooling Heating & Plumbing offers emergency services.

No, Hays Cooling Heating & Plumbing does not offer warranties.