GREAT SOUTH MORTGAGE-DESERT RIDGE

THIS WAS MY SECOND INTERACTION WITH THIS COMPANY. THE FIRST REFINANCE WAS A DISASTER. THE VP OF THE COMPANY TOLD ME THAT IF I EVER REFINANCED AGAIN HE WOULD PERSONALLY ASSIST ME. ROB LAMBSON, THE VP,IS GREAT AND MADE GOOD ON HIS WORD. HE DID ASSIST WITH MY SECOND REFINANCE AND WAS A PLEASURE TO DEAL WITH. I WAS CONCERNED HOWEVER WHEN HE DID NOT FOLLOW THROUGH WITH LOOKING UP ANY PRE-PAY FEES ON MY EXISTING LOAN. I WAS LED TO BELIEVE HE HAD DONE THIS. AT THE TIME OF LOAN SIGNING I WAS INFORMED THAT THIS INFORMATION REMAINED UNKNOWN AND IT WAS POSSIBLE I COULD HAVE UP TO A $3400 PRE-PAY FEE. THANKFULLY, THERE WAS NO PRE-PAY PENALTY AND EVERYTHING WORKED OUT.