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Geek Squad - Best Buy

Computer Repair, Stereo and Home Theater System Service, TV Sales,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.615 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
27%
3
7%
2
0%
1
0%

Filter reviews by service

Showing 1-15 of 15 reviews
Richard M.
Feb 2016
5.0
Computer Repair, Stereo and Home Theater System Service + 1 more
Yes, I recommend this pro
$79
Got everything to work. Left no problems.

Geraldine H.
Dec 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$139
Excellent

Doug P.
Dec 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$1,250
Job went perfectly.  They took great care to not leave any trace of their work behind, cleaning up completely.  Speakers sound great and are perfectly positioned.  TV is mounted level and looks great.  I am impossible to please and have no complaints.

SUSAN N.
Nov 2015
4.0
TV Sales
Yes, I recommend this pro
$250
Very well.  Had to climb ladder to install on wall.  Had to sync with AT&T system.  Explained how to work DVD and TV.

Beth M.
Nov 2015
5.0
Stereo and Home Theater System Service, TV Sales
Yes, I recommend this pro
$150
Richard Girnt introduced himself and James.  They were very nice,  let me know what they were doing and made sure they hooked the accessories up they way I wanted.  They took the time to name them for me.  The internet was hooked up to the tv and they logged me into my Netflix account.  They went over the remote control and even setup the Directv remote to operate the tv.  I am so happy that I opted to have the service.

Manfred S.
Nov 2015
4.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$200
fine, would have liked an abreviated instruction sheet on the use of the TV and remote. Overall, things went well. Service was pricey, though.

Dr. J.
Nov 2015
5.0
Computer Repair
Yes, I recommend this pro
Lee Hopper did a fine job.  He was NEAT!  His foot were covered.  A very intelligent person, he explained what he was doing and why.  The internet is working well.  I no longer have dead spots.  Thank you very much especially because it is now quite FAST!

Jana G.
Sep 2015
5.0
Computer Repair
Yes, I recommend this pro
$150
COULDN'T HAVE BEEN BETTER  THE 2 SERVICE PEOPLE WERE VERY PROMPT AND PROFESSIONAL.  VERY HELPFUL, KIND AND POLITE.

Patricia E.
Aug 2015
5.0
Computer Repair, Stereo and Home Theater System Service
Yes, I recommend this pro
$100
Grant from the Geek Squad showed up on time and was extremely helpful.  I had a prior provider who didn't fully install my system, so I had to have Geek Squad fix their error.  Grant went through the system and found that the subwoofer was not properly hooked up and then adjusted the surround speaker volume so that the rear speakers didn't overwhelm us.  He also gave me instructions on how to adjust the volume if I wanted to later.  He then checked all my hookups, from blu-ray player to tv to apple tv to make sure it was all working well.  It took less than an hour and now I am VERY happy with my home theater.  Highly recommended.

Thomas N.
May 2015
5.0
TV Repair
Yes, I recommend this pro
$70
They did a great job of fixing the problem.

Stephanie A.
May 2015
5.0
Computer Repair
Yes, I recommend this pro
$71
Excellent! They were professional, friendly and when I needed  additional support I was able to contact my Geek directly and he walked me through the process. I can't say enough about the Geek Squad service!

Margaret T.
May 2015
4.0
Computer Repair
Yes, I recommend this pro
$100
The service is great. I have a two year contract with them and when that expires, I am going to renew it. The contract is about $200 so it is about $100 a year. You can take your computer in if you want, but I usually just call on the phone and they have been able to help me out with it. So, I am happy. They fix it each time. Sometimes, it takes a little longer to get a representative.

Daniel D.
Jul 2014
3.0
Computer Repair
$200
The service went fine. It did take them a while to get my computer back to me. It took over a week to get the computer back when they told me initially I would have the computer back the next day. They were eventually able to resolve the issues. My only complaint is that they did not meet the given dead lines and I had to follow up with them as opposed to them following up with me.

JILL P.
Feb 2005
5.0
Computer Repair
Yes, I recommend this pro
$175
WE WILL CONTINUE TO USE THIS COMPANY BECAUSE THEY ALWAYS SEEM TO BE ABLE TO FIX OUR COMPUTER AND GET IT BACK TO US WITHIN A GOOD AMOUNT OF TIME. THEIR PRICES ARE COMPETITIVE. WE ALSO TRUST THEM WITH OUR PRODUCT. THEY ALWAYS TAKE THE TIME TO DO THE JOB RIGHT THE FIRST TIME AROUND.

MARIE C.
Feb 2005
4.0
Computer Repair
Yes, I recommend this pro
MONITOR WAS REPAIRED TO SATISFACTION. STORE CUSTOMER SERVICE IS GOOD, WHILE PHONE CUSTOMER SERVICE IS NOT. THEIR PRODUCTS MUST BE REPAIRED 3 TIMES BEFORE BEING REPLACED, WHICH I DO NOT LIKE AT ALL. THIS IS VERY INCONVENIENT TO THE CUSTOMER AND POOR CUSTOMER SERVICE.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Geek Squad - Best Buy is currently rated 4.6 overall out of 5.

Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Geek Squad - Best Buy does not offer free project estimates.

Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

No, Geek Squad - Best Buy does not offer a senior discount.

No, Geek Squad - Best Buy does not offer emergency services.

No, Geek Squad - Best Buy does not offer warranties.

Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.