FOSTER MECHANICAL

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Kim Foster evaluated the existing unit, explained the failure mode, and provided a quote for replacement. After determining equipment availability, an install date and time was agreed to. The day before, I received a call confirming the date and time of the install. On the scheduled day, Kim and Justin arrived on time. Because of the location of the unit, a crane was required to remove and install this unit. Foster arranged for and coordinated the crane, which also arrived on time and completed the lift without incident. I was able to observe the complete install and was able to ask questions. I did observe several items that were not necessarily required, but may help the unit remain trouble free for a long time. These included adding sheet metal covers to the unit base to prevent any small animals from getting into the unit, and trapping the condensate drain to ensure that the unit drains completely. Installation of the thermostat was also carefully done to ensure no outside air could get to the stat and induce false readings. Kim also did a thorough job describing the operation and performance expectations for this heat pump. I was very pleased with this contractor and would recommend him.

I like that they offer a 10 year warrnty for parts and labor. When they installed the AC unit originally, they told me what all my options were. They will also call you back when you call them and they try respond the same day for an emergency.