First Class Moving & Storage Inc

Horrible company, stay away! We hired First Class Moving and Storage for our recent move. They moved our items to their storage facility for approximately 2 months, many of our item ended up either damaged or missing. Some of our furniture including a table had shoe prints from being stood on. Other furniture was scratched, chipped or broken. Boxes marked fragile were delivered shredded. The top quarter of our 6ft bookcase was torn off and missing. They had to call us to verify which couches were ours because they had several that were not labeled in the "couch room". We were told our item would be in our own pods. We had 6 outdoor chairs that took them an extra 2 weeks to deliver to us. We made a complaint about these issues and were told to get 2 estimates for each item that was damaged or missing and to submit it to them for reimbursement. We submitted the requested estimates and offered to provide pictures. Although there was a few hundred dollars worth of damage, we received a check two and a half months later for $90. Our family has hired this company before without issues and it's a shame that they don't want to make things right. We were told we should have bought additional insurance. For what? There was not an accident on the way to the storage facility. There was no fire or flood once there. We are supposed to buy extra insurance to have professional movers that we are paying, treat our items with care? This is their job and the service we received is totally unacceptable. They admitted fault and apologized yet refuse to make things right.

If I could give negative stars, I would. This company is a joke. We were quoted 3 movers, they showed up with 4, & charged us for the extra man, stating "it will balance out because the move will go quicker." Too bad they spent a lot of time standing around. They moved everything to storage & reassured us we didn't need to go to the storage facility because they would handle it all. If we would've known "handling it" meant breaking furniture & shredding boxes, we would have gone to supervise. When we had our furniture delivered we found several pieces broken & literally had foot prints on them, who was standing on my bookcase?! We were also missing a box & 6 chairs, which they kindly delivered THREE weeks later. We filed a claim for all the damages & had to follow up for more than 2 months. Once we finally received the check it was a measly amount, stating we should have gotten the extra insurance. I didn't realize we needed extra insurance for them to handle our stuff with care.

unknown

Great service. This is the 3rd time I've used this company. Carl does an excellent job. Came right in the estimated amount.

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Great move. They delivered everything Chris promised

Movers showed up on time. The movers were courteous and very careful with furniture The men worked at a steady pace and finished within the alloted time. This is the latest of several moves and would use them again and refer their services

I had this company move me from my home in Anthem to my home in
Scottsdale. I had an excellent experience. The guys showed up on time
and worked really hard to keep my bill close to what was estimated.
They took very good care of my furnitureand belongings. Shrink wrap
and pads were used on every piece. I've used a lot of moving
companies in the past and this was the easiest move by far. I was
referred to them by my realtor. I am very happy with the service I
received.

Over all, it was 'ok'. They showed up on time for the move out but my furniture was really man-handled. Shrink wrap was used but blankets were used to separate pieces, not protect them. They stored my furniture for two months. When i moved into my new home, they had a tough time getting a dresser up a flight of stairs. It was tough to watch but they did it. Again, the overall experience was 'ok'. My biggest issue is and quot;low balland quot; rates, i was quoted $345 +129/month storage. My bill move-in and move-out came to $1400 total, and had to be in cash.

Overall, if you look at it in its entirety, it went very bad. The estimate of damages to our various pieces of furniture came out to over $2500. They only compensated me $120. Several items came up missing when we moved into our condo.