Diamond Granite & Remodeling
About us
Diamond Granite & Remodeling offers full service for kitchens, bathrooms and complete home remodels. Our mission is to make your remodeling project a less stressful experience by providing a professional atmosphere tailored to meet your needs, both in design and function. Family owned and operated. Free estimates and most estimates are given same day in home. No Subcontractors.
Business highlights
Services we offer
Framing, backsplashes, drywall, flooring - tile & hardwood, granite & marble countertops, interior & exterior painting, travertine
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
57% | ||
17% | ||
0% | ||
13% | ||
13% |
"[Member Name Removed], I want to start of by apologizing you feel this [Member Information Removed]. If your going to write a review please let everyone the truth. Truth is that our installers did seam a piece. We replaced that piece and now no longer has a seam. No other damages to the granite was caused. The chips you are expressing to everyone are called pitting and that's normal in the natural stone product and you were educated by Arizona Tile (Supplier) and signed off you understood. We filled those as much as we can on the day we were out there replacing the seamed piece. We didn't skip off on the job. Your job is completed. The only thing we were supposed to come back to do is drywall touch up on one side. Rachel (office manager) has put calls in to you and have not received a call back. Every time you called we answered and came to the house. I called you the day of email to speak to you. You said you don't want to speak because it's too late (it was 6pm). I told you that I'm going out of town early morning next day and that I would prefer to talk and you said no. I'm sorry but if you don't answer calls or want to speak when I have you on the phone then I don't know what else to do. I'll put in another call in"
AVOID THIS COMPANY!!
Once you've signed the contract, you will not receive any communication, I had to prod information from the sales representative Tina. We were never told what to expect, ever. I upgraded an island edge myself after the original quotation that added to the cost, never was it recommended by the sales representative. Now at this point I am questioning their professionalism and became concerned. I checked their pricing and they were higher than two other quotes I received. When I asked if they would price match, I was told by the owner Dan that I could cancel the contract for a $300 cancellation charge and at the time they had not spent a penny on the project yet.
The template maker either failed to make correct templates or the cutters did not follow the templates as the sections were off by 1/2" at the joint and they just filled it with caulking, unreal!!!
I had to give quality an F because the installation was so sloppy, one of the installers washed the epoxy they used to install the sink off of his hands with acetone and pored it all over my new floors. I informed the sales representative about the stains on my floors and she said she would tell the owner Dan, I have not heard a thing from Dan, nor do I expect to. The caulking all had to be redone and a section was missed completely. There was epoxy left all over the tops and sink, that I had to clean off. The installation crew has no process for covering up anything and really did not care at all. The granite fabricators do not deserve this score however, their work was fine.
This company does not care about you as a consumer, read other reviews, I only review excellent or awful experiences. This was an awful experience. When I asked about the negative reviews and his employees lack of enthusiasm, communication, and quality of workmanship, I was told by owner Dan "we're only human, we make mistakes"
What a cop out Dan, everything we experienced could be corrected with leadership!
UPDATE
The nightmare continues, on New Years Day our sink fell down, I had asked the installers if they were going to use the factory installation brackets provided by the sink manufacturer and they said they use epoxy and have never had one fall off.
I read the installation process for correctly installing our very expensive Blanco stainless steel sink and epoxy was no where in the instructions. I had to do the installation from under my sink, and although very difficult to do this way, it is done correctly.
Please people: DO NOT USE THIS COMPANY
RESPONSE TO DAN
Dan, you are in denial and I quote "We don't have these type of issues on our installs" you're right, I made this up and I am sure if more unhappy customers took the time to review your company you could not just say "I"m sorry" anymore.
Your employees are snowballing you, you do not have all of the emails I sent because the one you referenced at 7:30 p.m. was not my last communication. I don't have epoxy floors, I have stained concrete. It was not an accidental lacquer thinner spill, it was an employee washing epoxy off his hands by pouring ACETONE over them and then placing a rag under his shoe and smearing it further. I would never call you to have you or any employee of your company come back to my home to do anything, I just hope no one else will either.
"[Member Name Removed], I really am sorry to hear about your sink dropping. We don't have these type of issues on our installs. I would have sent out someone to reset the sink for you the same day if you would have called us as soon as you noticed it. We stand behind our work 100% and always will. Communication between customer and company needs to take place for us to be able to address any issues. We found out about this because of the negative review you posted. Hiring a licensed, bonded and Insured company ensures you and other potential customers that if anything like this was to happen that we will be there to resolve it. When you called me regarding the communication issue your addressing in this review between you and Tina. You said you were upset that Tina does not communicate at all with you and that your last email sent she did not respond back fast enough. We do have all emails between you and Tina on record. There has been communications between you and her from day 1. Your last email to her was after hours at 730 pm and the next day was her day off. She responded back to you her next working day which made her response less than 48 hours. We do respect our employee's time off but that is also why we always have somebody available in office M-F 8 am-5 pm and Saturday 9 am-2 pm to address any of our customers needs. In this situation you never contacted us once at the office regarding any issues or questions. I am sorry to hear about your epoxy flooring. After we heard about the lacquer thinner being accidentally spilled on your floor you advised us that you would call us back after speaking with your flooring guys on what it would take to fix the issue. Instead 3 days later we received a bad review but no call from you stating what we needed to do to make you happy/satisfied by this accidental mistake. We have still not heard anything back from you as of yet regarding this issue. I truly apologize for any inconvenience caused. Please contact our office as soon as possible and we will schedule any repairs/warranty issues needed."
The whole process was done in a timely manner.
The installers worked quickly. The installation was done professionally.
We used Diamond Granite Remodeling for two jobs. The first was new quartz countertops in both bathrooms and a laundry room. The installation was smooth and it looks great.
The second was a remodel of our master bath shower and tub. Tina, our designer and estimator, had a ?can do? attitude. We were impressed with her knowledge of the materials and her ability to put all of our ideas into a design that was useful and beautiful. We were pleased Diamond Granite?s bid included a mosaic tiled shower floor, where the other bids were for a manufactured pan.
Our only concern was with the tile subcontractor not following the design regarding finishing touches. The entire project took two weeks longer that estimated, but this was due to personnel shortages with the tile subcontractor and a factory mistake with the shower enclosure glass panels.
"Thank you for your review. It was a pleasure to work with you and I thank you for your business. No job is too small :-)"
"[removed member name] I have responded to your concerns within 48hrs. of the call. I came out to see the concerns you and the Mrs. had. I told you that I will take care of it and offered to come out 2 days later. You said NO because the wife was not in town. Therefore, we agreed to wait until after the holidays. Today is the first week after the holidays. You have not given me any chance to call and set something up. You have a seam disclaimer stating that you understand and that we have spoken about the seams and that they can not be invisible because you are dealing with natural stone. So that is not false. You have paperwork and so do I. You also gave us a "D" on punctuality....why? We always gave you a window frame of when I or the crew will show up and always did show up between the time frame. When I said I will be there I was always there. When we scheduled the install we were there. I don't understand the grade on that. Same goes with Responsiveness. Always communicated no matter what. I will call you later today to schedule the repair as Promised. Have a great day Daniel 602-423-4830"
Contact me in two weeks for a review of the final work.
Dan came and gave me a quote the day I called and told me they could start the day I requested. Danny and Sebastian showed up every day on time and were very friendly and easy to work with. Their work ex ceeded my expectations I am very pleased with the outcome. I plan on using them again to replace the carpeting in another bedroom and install hardwood.
Licensing
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