Canyon Kitchen Cabinets LLC

Everyone was great to work with. Norm is a true professional and really knows his stuff. We highly recommend them and would do business again with them if needed. Thank you to the entire team.

This is a family-run business and you truly deal with the family.  Son Kirk handled initial decision-making and ideas and his father Norm came after for measurements and some final decisions.  Unfortunately there was a family emergency before the job started so there was a little back and forth on the phone for scheduling and lots of help from Andrea in the office with decisions needed along the way.  After all that, the different crews came on schedule and finished on schedule.  All were very professional and we loved the final look of each of their jobs.  Brian was amazing with the cabinet install with great attention to detail.  Each professional Canyon Cabinets used was very patient and complied with any special request.  We love the outcome of our beautiful kitchen!  Unfortunately it still doesn't clean itself!

We needed a kitchen pull out drawer repaired or replaced after the face fell off the front of the drawer box.  Canyon Kitchen Cabinets were relatively close, and indicated they could help out.  Upon taking the drawer to their work site, the foreman told me he could repair it instead of having to order a new one (which saved us a couple of weeks, and some extra cost as well).  Two days later the drawer was repaired.  It looks and works as good as new, and most importantly, my wife is happy.

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He did a really good job. It was the owner that did the work. I guess one of my windows is a dual payne and it was leaking and he said he direct me how to get it fixed. He was in and out.

The original Contract price was $13969.00 is what my contract states. However; don't be fooled. They give you "allowances" for each piece of tile, fixtures, etc. I was shocked since I didn't know the prices of tile. They basically give you a "bare bones" prices of the cheapest thing out there. YOU are better off contracting each thing out yourself. Since that is what Canyon Kitchen Cabinets did. They hire out everyone to do "their" job. This job began on June 23, 2014 and it still is not finished as of Sept 1, 2014. The owner, Norm, informed me today that he does not want to complete the job. Please understand that this job did not include moving plumbing, moving and taking down walls, or upgrading cabinets, or installing lights or new toilet, or new medicine cabinet. It was basic stuff: Tile surround in master shower, enclosed glass shower door, marble surround on tub, floor tile, and granite counter top with two new white basic sinks.
The highlights:
Paid $7,000. down They demo the bathroom. You are on their schedule to do things. Luckily I figured I was off that week and was told it would only take a month to complete the job. They had access to a key to my house until July 20th, that was almost a month.
Plumber had to come four times, and then the owner came himself to fix a error that the plumber did as it was put in backwards in the shower and then he had to redo what he did twice since the water wouldn't get hot.
The sink was put in crooked so they had to come back out and break it out because the granite was already sealed on top.
They no showed for contractors for three days in a row that nothing got done. Then that same week on Saturday their hired helped named Carlos, and his helper walked off the job because when they were installing the tile on the tub, I said that the piece was drastically different than the other one next to it. One piece looked darkish brown the other looked whiter. Even after I told him that these pieces looked good and I wanted the pieces to at least match in the front so they look similar, he still put what he wanted to put in its place. So because I didn't like something that I am paying good money for, they quit. Now at this point the owner was even furious that they just walked off and tried to talk to them but they just said contact their boss. (So this is what you have to deal with because it is a Contractor hiring another Contractor and they don't have any control over them because it is not their employees).
Canyon Kitchen Cabinets will say that it was me being picky but it wasn't. Even the tile guys that they had installing this marble tile that by the way the Owner picked out for me and chose for me to buy that cost me extra $$$$ so now it is my fault and problem that there are issues with the tile that was purchased from a local big tile company here in ARIZONA. So, the OWNER kept telling me himself that the tile wasnt good and that he would look to change them out. Once again, Carlos came back to fix the tile that the owner broke.
Now, the Owner wanted to save money and not have the plumber come back because they had already came to the house so many other times for other issues, like when Kerry the assistant had them come out but the faucet handles were not there yet but the valves were. So once again, this becomes my issue and my fault because we had ordered upgraded fixtures according to them. So my question has always been, why did they schedule the plumber to come out knowing this???
Over the course of time, it has been that this company is family owned, and they all act like they don't talk to one another and they probably do but blame ignorance. All the way down to the sales person which is their son. Even the owner Norm, would make comments that his son has got to stop quoting people like this because he had another lady doing the same thing I was doing. Meaning stating why I am I paying for this and that since it says in the contract valves included. Or that when I stated to him, that when I think of a fixture for a faucett I am not thinking I have to pay for the valves, or the attachment that goes with it or the elbow, etc.! None of this is explained in the contract. Then there were verbal agreements that were made, that they didn't keep, but I kept mine. There were also things in the contract that I wanted that I had to compromise on because I was told they couldn't do it or that it wouldn't look good doing it that way.
Things were not explained very well by this company. I also had a boarder put in the shower, and it doesn't line up from corner to corner with the same pattern. There also was a tile chip in the corner edge of the tile floor on the ground and the tile guy puts it in an main walking path. When I question them on it I am told "that is what I get for getting close out material." I told them that I am trying to live within the parameters of your tile allotment in the contract.
That is also the issue with this company, that what they quote for a price and what I told their son, the salesman, that I wanted travertine flooring and that I wanted a hand held shower with a diverter and travertine floor, and he quotes me $4.00 dollars a sqft. Well had I known that you cant buy that even at cost, then I would have known to ask for a higher amount. He even said," If it is a dollar here or there more not a big deal we will cover it. " That is not what happened. It is my fault for not being educated enough on tile install and purchasing of tile, and fixtures, and marble etc. That is why I hired someone else to do this bathroom job for me because I did not know. I am now wanting others like me to know the facts before they contract a COMPANY to do work for them. Don't be in a hurry, I was when I hired them. RESEARCH!
Lastly, the tub once again is not finished. I was told by three of their own hired help that the tile purchased and picked out by the Owner, has cracks and cannot be used. The owner himself cracked two of my tiles as he had to remove them from being thin set because he didn't install the faucett gaskets correctly and couldn't get to the screws. So he tried to remove it gently but once again, because of the cracks the marble broke. So that is when I was here until 6pm last Tuesday night after the owner scavaged for tile people (and he even tried paying one of them money on the side) that the tile cut could not be done and it broke. The owner screamed so loud that I thought someone got hurt during the cutting of the tile. He was upset because the new tile broke again. So now the owner was apologetic and sorry and even though he told us earlier not to get upset he will get this done today, well it didn't. So I rearranged my schedule time with my son off from school and our plans to agree to have them come on Labor Day 2014.
Once again late, and I thought the owner would show up. However; I looked on my front porch and there were four tiles in a box to my surprise because it wasn't there yesterday. I went through the box prior to anyone showing up and there was a defect in three out of the four tiles. So my hope was to use the one good piece by the faucet area for the tub, the second piece for the smaller edge of the tub. The tile guy showed up an hour and half after the scheduled time. I told him the situation with the tiles. He said he could not use but only two of the tiles. Of course one had the defect in the back where if you tapped just right that the marble would break if hit or something dropped on it. I even called the Owner and left a message about it. No response, ignored by Canyon Kitchen Cabinets. I told the tile guy not to use that piece, he said he couldn't because the other pieces were cracked on the back and he could not cut through them or they would break. I said okay as long as he didn't use that part of the tile where the defect is and he agreed. Well that did not happen and I told the tile guy not to install that piece and I will call Norm the Owner to see what we ca

The cabinets turned very well

CKC was wonderful to work with during the entire process.  Initial estimates were less than expected for the amount and quality of work.  Work was complete in three weeks by professional and courteous resources.  
Issues (only two) were resolved quickly.  I will be calling them again when we are ready to remodel the bathrooms in the house.

We were delighted by their professionalism, their engagement and their ability to manage a myriad of contractors and service people. This firm is grounded in doing things right and doing them well. From early conversations with Kirk, the estimator, to day-to-day communication with Pam and Kelly, the project went extremely smoothly. Norm dropped in regularly to review the work being done and made sure everything was done properly. When we had questions or concerns, someone from CKC took care of them the very same day...and always to our complete satisfaction.

When we first began the process, we read that it was important to find a company you like and most important to find people in the company that you relate to and can trust. This is the firm! Everyone we talked with and worked with was polite, professional, and focused on doing a great job. Our kitchen is lovely, just lovely. We celebrate getting it done every day.

Norm, Kirk and Pam have a wonderful team, and they all worked very well together and were great at communicating with me. Things may not always go according to plan with a large project, which this was, but no matter what, they always came through--whether by making schedule adjustments to accommodate me, revising some of the work, or making last minute changes. Their handiwork is first rate, they are careful to keep the work area clean and tidy, and the whole team is a pleasure to work with.

The resurfaced cabinets look fantastic!! We couldn't be happier with the quality of the work. We were very pleased with the installers who did the work. They were pleasant and hardworking and cleaned up at the end of each day. The installation of the countertop and s/s sinks went smoothly without any problems. Our only disappointment was on the last day of the job when the plumber scratched the new sinks while connecting the taps and hooking up the garbage disposal.

This was a wonderful company to work with and they went out of their way to make sure they pleased us. The installer did a superb job and catered to every detail. He arrived on time and cleaned up before he left. The office staff was wonderful to work with. Kerry kept us informed on each step of the way and returned our phone calls promptly. And Pam and Norm (owners) were exceptional to work with and honored all our requests. Our kitchen is beautiful, and we are so proud to show it. This is an A+ company.

Best kitchen remodel I ever had done. The kitchen was designed; I ordered the cabinets and appliances before leaving for two months. When I returned all was ready and the kitchen was completed (no items left on the punch list) in less than three weeks.
Everyone was professional, arrived as scheduled and completed their job. Would recommend them and use them again.

Overall the process worked very well. It was a good reference from Angie's list and the vendor performed above expectations.

They did a good job but the price was really high; they really stuck it to me on the price. Everyone was really nice but for the work that was done, it was pretty much on the high side. I liked all the people I dealt with. The owner was very nice; he came back to double check all the work. He also put up some molding that kind of needed to be done. I am very pleased with everything that they did but it still was a little pricey.

It was the best experience I could imagine and the best part is, whenever people see my kitchen, they say wow it is beautiful! Thank you Canyon Kitchen, I will be calling you again when it is time to do the bathrooms!

We contracted with Canyon Kitchen to replace our kitchen cabinet doors. They were very professional and easy to work with through all levels of the work. We were extremely pleased with the doors that were created for us and would not hesitate to use them again if the need arises.

Cabinets, counter tops, kitchen, and master bathroom wonderful, perfect and wow. They worked when they said, efficiently, professionally, and politely. I expected I would not be able to use my kitchen for a few weeks (restaurants here I come) only to have them set up a temporary sink so I was able to use my kitchen throughout the re modeling. One bathroom was always available for use. Only complaint was they installed the glass tile in spare bathroom amateurishly. Tile sticking out, not meeting smoothly and evenly at tub top, rough counter top, and a few broken tile used. I would use them again except for glass tile work.

unknown

They did an awesome job. I was very happy with the work. Prices were competitive and work was completed when promised.

The work was just fine. Everything turned out well and it was a good experience.

I was very impressed with Canyon Kitchen on the wonderful job they did on my kitchen. Everyone was professional from the workers to the back office. I knew who was showing up and when. They were always on schedule and if they were running a few minutes late, they would call me to let know they were a few minutes behind schedule. The workers were clean and never left a mess when they were done for the day. I had to add some additional work and they had no problem fitting the additional work into the schedule. I always received a timely response from the back office via phone or email. I will definitely give them an opportunity for additional work that I have scheduled for next year.and

They pretty much stayed on schedule. Two or three guys that worked were excellent when it came to explaining things and really being hard workers and doing their job. It’s a family-run business and their price is average.