CACTUS MECHANICAL
About us
AIR CONDITIONING CONTRACTOR COMMERCIAL AND RESIDENTIAL
Business highlights
37 years of experience
Services we offer
HEATING & A/C INSTALLATION & MAINTENANCE.
Accepted Payment Methods
- CreditCard
Reviews
4.69 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 11% | ||
| 0% | ||
| 11% | ||
| 0% |
Showing 1-9 of 9 reviews
Don S.
Feb 2017
.
James L.
Dec 2016
unknown
Katherine L.
Jan 2016
unknown
Michael M.
May 2015
unknown
Rudolf D.
Jul 2014
aving the factory and before installation. Original installation in Nov. 2005 seemed to go OK, though I didn't like the fact that the heavy unit was *carried* by one person from their van to the site. Subsequent problem may have been due to dropping the unit somewhere before installation.
One year later unit failed to heat (Dec 2006). Found crack in discharge tube. This required welding of crack and subsequent recharging of system. It seems likely that the unit was damaged after leaving the factory and before installation.They had the nerve to charge me $190 for the coolant, saying the warranty included parts and labor but the coolant fell under neither category. I could hardly believe my ears! I then appealed to a local York service manager of some sort (can't remember who exactly) and they refunded me a small fraction of the $180.00, about $80.00 as I recall. They said they were 'trying for more' but of course no more ensued. Meanwhile wifeand I half-froze to death.
The unit at this point works but not efficiently. As an engineer I am aware of the problems involved in this repair regimen. Was the weld 100%? Was the system fully evacuated before recharging? This is a long process if done properly and I have my suspicions. Probably the system needs to be properly evacuated and recharged to effect full efficiency.
As I said, this activity took place over 8 years ago and judging from the other reviews they seemingly have gotten their act together. Still, I'm reluctant to use them again and can't recommend them.
One year later unit failed to heat (Dec 2006). Found crack in discharge tube. This required welding of crack and subsequent recharging of system. It seems likely that the unit was damaged after leaving the factory and before installation.They had the nerve to charge me $190 for the coolant, saying the warranty included parts and labor but the coolant fell under neither category. I could hardly believe my ears! I then appealed to a local York service manager of some sort (can't remember who exactly) and they refunded me a small fraction of the $180.00, about $80.00 as I recall. They said they were 'trying for more' but of course no more ensued. Meanwhile wifeand I half-froze to death.
The unit at this point works but not efficiently. As an engineer I am aware of the problems involved in this repair regimen. Was the weld 100%? Was the system fully evacuated before recharging? This is a long process if done properly and I have my suspicions. Probably the system needs to be properly evacuated and recharged to effect full efficiency.
As I said, this activity took place over 8 years ago and judging from the other reviews they seemingly have gotten their act together. Still, I'm reluctant to use them again and can't recommend them.
Duane F.
Dec 2012
Overall project went as expected. I would hire this company again.
ERIN W.
Jun 2006
Cactus Mechanical was polite and professional at every stage of my process in dealing with them. The mechanic was very knowledgeable and helpful and prompt. Pricing is very reasonable and customer service when calling the office is great. I will use Cactus again for future a/c servicing needs.
JOHN G.
Aug 2005
CACTUS WAS A REFERRAL FROM ANOTHER HVAC COMPANY THAT I'D USED BEFORE AND TRUSTED, BUT COULDN'T SERVICE MY NEW GEOGRAPHIC LOCATION. I'M VERY IMPRESSED BY CACTUS' ETHICS AND PROMPTNESS. IT'S LIKELY THAT THE UNIT WILL NEED TO BE REPLACED WITHIN THE NEXT COUPLE OF YEARS AND I WILL CALL CACTUS.
Homeowner
Sep 2004
THEY STARTED AND COMPLETED THE JOB AS ASKED. THEY ARE VERY PROFESSIONAL WORKERS AND NO DEBRIS LEFT BEHIND.
Licensing
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FAQ
CACTUS MECHANICAL is currently rated 4.6 overall out of 5.
CACTUS MECHANICAL accepts the following forms of payment: CreditCard
No, CACTUS MECHANICAL does not offer free project estimates.
No, CACTUS MECHANICAL does not offer eco-friendly accreditations.
No, CACTUS MECHANICAL does not offer a senior discount.
No, CACTUS MECHANICAL does not offer emergency services.
No, CACTUS MECHANICAL does not offer warranties.