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Burns Pest Elimination

With Angi since July 2006

4.5

(168) Verified Reviews

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Business Details

Phone Number

Address

2620 W Grovers Ave

Phoenix, AZ 85053

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Description

Burns Pest Elimination is a full-service pest control company serving the greater Phoenix, Tucson, Arizona and Las Vegas regions. We serve both residential and commercial clients, eliminating pests from homes, offices, restaurants and more. In an emergency, Burns can get to you in a hurry. One-stop

Verified Reviews

A few reviews for this pro...
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Nathan F.
1.0
02/20/2018
Stayed up all night bagging clothes to expedite the process get a call 30 minutes after the scheduled time from the apt manager saying Burns called and canceled and said they might get out here before the next normally scheduled weekly visit they make to the complex, they put me and my family at risk as my wife has an asthmatic reaction to the bites and they put the apartment management company in potential legal trouble by not showing up within the 7 day period required by AZ law after the manager receives written notification that bugs were found. I would never recommend any business that agrees to do something and then backs out of it especially when there is a health risk to their customers
Description of Work
Found bedbugs and apt manager called them they said they would be here the next day
Category
pest control, home inspection
Mark A B.
4.0
06/05/2017
The service was fine. there were no pigeons anymore. But I would check first for other pricing before hiring them again.
Description of Work
Pest control service - pigeons
Category
pest control
Richard V.
5.0
12/16/2016
Very good service, especially from Pete. He even came to help move things prior to the treatment. Mark, the technician, also did a thorough job.
Description of Work
Termite treatment.
Category
pest control
Bernet B.
5.0
11/14/2016
They are very good. I have them once a month. I am pest free. He knows everything there is to know about bugs. If he is going to be late, he calls me and lets me know. I will use him again.
Description of Work
He came out for routine pest control.
Category
pest control
Bernet B.
5.0
11/14/2016
He was excellent. I have a service plan with them. He is very good and knowledgeable about what he does. He is very reasonably priced too. I will continue to use him.
Description of Work
They came out to do routine pest control for me.
Category
pest control
Larry M.
5.0
10/28/2016
They are excellent. They come out every thirty days. We have used them for about twenty years. I have recommended them to several people. We would use them again.
Description of Work
They did routine pest control for us.
Category
pest control
Larry M.
5.0
10/28/2016
They do a good job. We have used them for twenty years. I have recommended them to several people. We intend to use them again.
Description of Work
They did routine pest control.
Category
pest control
Robert L.
5.0
08/12/2016
I call them out every year and keep the contract in order for inspections and that type of thing. I'm still using them and I would recommend them. They're good.
Description of Work
When we bought the place they were the ones who did the termites.
Category
pest control
Robert L.
5.0
08/12/2016
It costs $100 a year. They do a good job for me. They've always come out promptly.
Description of Work
I use Burns for pest control.
Category
pest control
MICHEL S.
2.0
02/22/2016
When they show up as scheduled, they do a very good job. The problem is that lately, they schedule an appointment with us and then show up on a DIFFERENT DAY!!! Then they reschedule for the afternoon, and they SHOW UP IN THE MORNING! Getting our service should not be this complicated. We probably will not renew when our contract is up.
Description of Work
We have used Burns for over a year to provide pest control services for our new home. We paid for an annual contract.
Category
pest control

Service Provider Response

Hi [Member Info Removed], I apologize for all the confusion. We had a software conversion in January and we have been working hard to work out all the bugs. Unfortunately, your issue was one of the bugs we have been working on. You should receive a call from a Supervisor so that we can resolve this issue for you. Again, I apologize for any inconvenience this may have caused you.
Naomi A.
1.0
09/01/2015
I was told by Northwest that I had drywood termites but they do not treat. I called Burns out and I pointed out the piles I saw and he said they were Drywood termites and I could have them spot treated. He emailed me a quote for the service. Turns out it was ONLY cricket poop!!!
Description of Work
Termite inspection
Category
pest control
Margaret B.
4.0
05/07/2015
It was okay. I think their prices are a little high. I used them about 8 or 9 months ago, then I didn't use them any more, and we got our own thing and my husband started doing it himself. I wanted somebody out for one day, but they didn't do that, so they wanted us to be on a contract. They also do weed control, but they were going to charge me over $200 just for the front yard. They were fine as far as quality. They were very responsive. I would probably not use them in the future because of the price.
Description of Work
I used Burns.
Category
pest control
Karen W.
5.0
04/19/2015
I have used Burns since moving to Arizona in 2010 at 2 different properties. I cannot say enough about the professionalism of the staff, both in the office and field. Easy to get a hold of, reschedule appointments if necessary, to respray if there is an issue, etc. They are not the cheapest service out there, but their service has been remarkable.
Description of Work
Pest treatment of interior and exterior of home. Annual contract for monthly service.
Category
home inspection
Paul B.
2.0
01/28/2015
I just want them to do a good job so they don't come back. They came out every 2-3 months. They came out and gave a treatment and less than 3 months later, I still had termites. I haven't even used them a year yet, and I still have termites.
Description of Work
I had a maintenance package for termites.
Category
pest control
Beth W.
4.0
01/28/2015
We called a company that we didn't get from Angie's list and I can't remember. We had 2 different people out and Burns finally came out and finished the job right. They were professional. They did the job right. For followup, they weren't real good with the followup because we have other things going on like termites that they've not gotten back to me on. They are pricey but anybody is anymore.
Description of Work
We used Burns last fall. They didn't charge us. We had a beehive in our wall.
Category
pest control
Tim R.
5.0
08/04/2014
Were quick to come out and evaluate the problem and recommend a solution. Set up traps/bait for 5 weeks and checked them once a week. Caught a number of rats and have not seen evidence of any additional activity. Offered follow on service and checks for additional fees but I decided to defer unless additional activity was noted, and they did not push or pressure for additional service. Will definitely use them again if needed.
Description of Work
Set traps and bait for roof rats.
Category
pest control, animal removal
Ricki Macey M.
5.0
06/10/2014
Its early days yet but so far the pigeons are not back in the chimney.
Description of Work
Got rid of pigeons; placed traps
Category
pest control
Kaitlin K.
1.0
06/06/2014
We were very disappointed in the quality of inspection provided by Burns. If you look on their website, they only describe how they deal with one kind of termite: subterranean. There are also drywoods, which do not leave the same signatures, and cannot be treated in the same manner. They did not find evidence of drywoods on the pre-purchase inspection (I don't know if they looked the first time, but they didn't the second). When we called them back after seeing evidence of drywoods, the inspector essentially refused to look for them. We pointed to the exposed beams where we thought they were, and the inspector would not get on a ladder to look. He kept saying that he hadn't been doing this that long, and took some pictures to send back to the main office. He didn't even take pictures of all of the problem areas, he just kept looking around the perimeter of the house for the other kind of termite. Needless to say another company came out, confirmed that we had an infestation and treated it. I strongly recommend against using this company for an inspection. Their quote for a subterranean treatment was reasonable -- but it didn't address our problem.
Description of Work
Burns Pest did our pre-purchase termite inspection and then came out for a reinspection when we discovered evidence of termites.
Category
pest control
Bernet B.
5.0
05/08/2014
He's very good and he's knowledgeable. He comes and he's on time, very good. His pricing was very good, it was reasonable. Very professional and he's funny.
Description of Work
I used Burns Pest Control, they come once a month.
Category
pest control
Margaret B.
4.0
05/05/2014
They're professional, good and their staff is good though I only talked to them on the phone. I'm not really happy wtih the price but they're pretty competitive.
Description of Work
Burns Pest Elimination did pest control inside and out of my house for me.
Category
pest control
Linda K.
5.0
02/17/2014
Money well spent for the annual warranty. As the saying goes, there are two types of houses in AZ. Those that have termites and those that will.
Description of Work
Shortly after purchasing my home in 2004, I discovered termite tunnels in my master bath. Burns treated the exterior of my home and the interior tunnels. They were very professional. Just over one year later I discovered tunnels in my garage and laundry room. Since I had enrolled in the warranty service, there was no charge for the return service to retreat those areas. Money well spent for the annual warranty. As the saying goes, there are two types of houses in AZ. Those that have termites and those that will.
Category
pest control
John R.
5.0
01/28/2014
Had evidence of termite presence in my home but not after these guys were finished.
Description of Work
I used Burns Pest Elimination.
Category
pest control
Kathie S.
3.0
12/21/2013
Monthly extermination I have had a increase in scorpions since I went their company.
Description of Work
.
Category
pest control

Service Provider Response

Thank you (member name removed) for letting us know about your issues. If you would let us we would love to send a supervisor out to look at your scorpion problem and get it corrected. Please do not hesitate to call and ask for Debbie and I will get you set up with the correct supervisor. The number is 602-971-4782. Thank you again. We always strive to be better and it's through our customers comments that makes that happen.
Diane L.
5.0
11/15/2013
I was very pleased with their professionalism, they were very easy to work with and very knowledgeable.
Description of Work
They came out and diagnosed us with wasp hives.
Category
pest control
John M.
5.0
10/08/2013
Quick service, explained issue, explained methods, answered my concerns. Very friendly service personnel. Take time to explain. Pigeons are gone!. They made an extra trip to my house to paint screening. Wonderful service. I would recommend this company.
Description of Work
Installed wire screen guards around openings between roofs. Installed wire spikes. This was to prevent pigeons from sitting and roosting around roof.
Category
pest control

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    Pest Control
    Lawn Fertilization & Treatment
    Home inspection
    Animal Removal
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Warranties
    No

    Services Offered

    Pest Control, Rodent Control, Weed Removal, Lawn Care, Termite Control, Bee Removal, Insect Control, Roach Extermination, Commerical Building Pest Control, Bird Netting, Electronic Bird Repellent...

    Services Not Offered

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    Frequently Asked Questions & Answers about Burns Pest Elimination

    How is Burns Pest Elimination overall rated?

    Burns Pest Elimination is currently rated 4.5 overall out of 5.

    What days are Burns Pest Elimination open?

    Burns Pest Elimination is open:

    Monday: 6:00 AM - 6:00 PM

    Tuesday: 6:00 AM - 6:00 PM

    Wednesday: 6:00 AM - 6:00 PM

    Thursday: 6:00 AM - 6:00 PM

    Friday: 6:00 AM - 6:00 PM

    Saturday: 8:00 AM - 12:00 PM

    What payment options does Burns Pest Elimination provide

    Burns Pest Elimination accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does Burns Pest Elimination offer free estimates?

    No, Burns Pest Elimination does not offer free project estimates.

    Does Burns Pest Elimination offer eco-friendly accreditations?

    Yes, Burns Pest Elimination offers eco-friendly accreditations.

    Are warranties offered by Burns Pest Elimination?

    No, Burns Pest Elimination does not offer warranties.

    What services does Burns Pest Elimination offer?

    Burns Pest Elimination offers the following services: Pest Control, Rodent Control, Weed Removal, Lawn Care, Termite Control, Bee Removal, Insect Control, Roach Extermination, Commerical Building Pest Control, Bird Netting, Electronic Bird Repellent...

    Are there any services Burns Pest Elimination does not offer?

    ask for details