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Blue Iguana Pools
Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,
About us
Blue Iguana Pools has over 30 years of experience in the pool industry! We are a full service and repair company for all of your pool needs. We service the entire valley of Phoenix including the surrounding areas, excluding Mesa and Gilbert. Call us today for a free quote on weekly pool service!
Business highlights
10 years of experience
Services we offer
Acid Washes, Green Pool Treatments. Replace or Upgrade Existing Pool Equipment. Filter Cleans. Start ups. Under Water Repairs. Orientation on Pool Equipment., Pool Maintenance and Repair (Weekly Service). Tile Cleans
Accepted Payment Methods
- CreditCard
Reviews
4.413 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 15% |
Showing 1-13 of 13 reviews
Ryan R.
Aug 2020
Been using Blue Iguana for years. Reliable, professional, easy to work with. A great team.
Marcela S.
Dec 2017
Run away from these folks
Daniel M.
Aug 2017
Always excellent.
Response from Blue Iguana Pools
"Thanks for the review! & thanks for being a great customer for so long!"
Ryan R.
Aug 2017
Excellent, always on time and very responsive. The weekly emails are a great communication.
Response from Blue Iguana Pools
"We're glad you enjoy the emails! It's nice to know your pool Technician was there and what is going on with your pool right away."
Dane T.
Jul 2017
Excellent company and service. On time each week, send a detailed account via email as soon as service is completed, keep our pool looking perfect, sparkling and blue. Have never had a single issue. And they are able to answer questions about our pool equipment and are easier to reach and faster to respond than the company that built our pool. Extremely satisfied and highly recommend.
Response from Blue Iguana Pools
"Thanks so much for the review! Glad you like the email feature!"
Brent N.
Jul 2017
Excellent. Fast and reasonably priced.
Response from Blue Iguana Pools
"Thanks for the review! Those variable speed pumps save a lot of money and make using your pool fun again!"
Marcela S.
Jun 2017
I will sum it up: 1. Hard sellers of equipment improvements and upgrades, which are much more expensive than market. Wanted 450 for a filter installed and 1400 for a new pump. 2. Do not take any responsibility for their own mistakes. Changing rings and a gasket, damaged my pump and instead of owning up to it, wanted to charge me more money to fix it or buy a new $1400 pump. 3. When I confronted them with the broken pump situation, threatened taking action against me if I do not pay my balance. I never would not pay my balance and I felt threatened by these guys. Beware, their sales pitch is nice but you are in for a lot of trouble.
Response from Blue Iguana Pools
"In response, the customer's equipment is very old and worn. After inspecting many aspects of it, we noticed that many parts needed replaced and/or repaired. As a pool service company and as pool professionals, it is our responsibility to inform every customer of any equipment repairs or replacements, so as to keep the pool running and functioning properly. Also, our equipment is going to run more expensive than Amazon or eBay, such as the $450 filter, because they come straight from our distributor with warranty and we install it for the customer. When we fixed the pump seal and gaskets, the very worn wires were broke when moving the equipment, which sometime happens for such old equipment. The customer requested that we just put everything back together without repairing anything, but we are unable to do this because of safety reasons due to exposed wires that were cracked from heat and exposure from the Arizona sun. This is when we gave the quote for fixing the problem which was $150 to rewire the pump and fix the broken piece, but it was denied. Also, the $1400 variable speed pump was only ONE of the options given; the other options were for us to fix the existing worn equipment or install a new motor. Some misunderstanding came when the customer was worried about spending a lot of money on an old pump and wanting us to guarantee that there would be no more problems with his pump. We wish that we could but with this customer and pool motor we have only been servicing his pool for two weeks and not knowing the history of the pool or equipment makes it hard for us to guarantee or predict the life of pool equipment. At the same time we where repairing his pump leak the customer attempted to "tip" our repair technician to install his filter cartridges that he bought online, then accusing him of breaking parts on an old pump that had not even been opened up yet. We know when doing repairs on old equipment, these thing can happen. We hope going forward that we can come to an understanding and resolve the situation."
M T.
Apr 2017
After a few minor problems with electrical connections, the system works beautifully and was installed with a minimum of disruption.
Becky T.
Apr 2017
Turning our pool care over to Blue Iguana was the best decision ever! It's so nice to have a clear, sparkling pool all summer, and not have to worry about it turning colors or being gross whenever we want to jump in! We would highly recommend this company to other pool owners!
Response from Blue Iguana Pools
"Thanks so much for your review! We are glad to have kept your pool looking great for the past 5 years! Thanks for being a customer!"
Senaka A.
Apr 2017
Awesome! Loved getting the email after the pool guy left my house. My pool looks amazing now.
Response from Blue Iguana Pools
"Glad you enjoyed our email feature and that your pool looks great!"
Ryan L.
Apr 2017
Blue Iguana Pools is trustworthy and dependable. I have used them weekly for years at two different properties. They have never missed an appointment. They are always fair when it comes to price and I am more than satisfied with their work. They have never tried to take advantage by recommending services I didn't need (like my prior pool service). A+ service.
Response from Blue Iguana Pools
"Thanks [Member Name Removed] for your review! We do our best to make sure you have the best experience possible."
GREG L.
Apr 2017
Very well! I highly recommend this pool company.
Response from Blue Iguana Pools
"Hey [Member Name Removed] ! Glad your your drain and clean turned out great! Thanks for letting us know how we are doing."
C A.
Mar 2017
Excellent!! Technician is prompt and does a great job!! We are kept up to date on any services performed
Response from Blue Iguana Pools
"Glad to hear you enjoy our service! Thanks for your review!"
Licensing
State Contractor License Requirements
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FAQ
Blue Iguana Pools is currently rated 4.4 overall out of 5.
Blue Iguana Pools accepts the following forms of payment: CreditCard
No, Blue Iguana Pools does not offer free project estimates.
No, Blue Iguana Pools does not offer eco-friendly accreditations.
No, Blue Iguana Pools does not offer a senior discount.
No, Blue Iguana Pools does not offer emergency services.
No, Blue Iguana Pools does not offer warranties.