BERNINA CONNECTION LLC

Fixed in 15 min

unknown

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My old sewing maching (20 years old) had started skipping stitches. After having my machine in to a big store for 3 weeks and the repair still not yet done, I turned to Angie's list and found Berina Connection listed. When i called, the lady was very nice and answered my questions. The machine was to be repaired on site by someone with over 25 years experience. She estimated the work (oil, clean and adjust) would be completed in about a week. When I went in with my machine, she showed me the classroom they have and projects they offer in store this spring. Even though they sell a lot of very fancy, advanced machines, they treated my old one (and me) with dignity and respect, and did't try to sell me a new one. They gave me an estimate of one week for the work. Right on time, they called me in the morning saying my machine was ready. It looks brand new and works like a charm. I am so happy to find someone local who does such a competent job for a reasonable price. Business the old fashioned way! How refreshing!

They did a nice job. They have special parking for dropping off the machines which is right in front of the door, so you don't have to take a heavy machine across the parking lot. The staff is friendly and they met me with a cart to set this machine on which helped and got me in straight away. They don't have a lot of staff and sometimes it can get over crowded. It was a very positive experience and it is a very small company. They specialize in some fancy sewing stuff which I have not taken. They have a lot of different stuff going on but the service guy did a really nice job of getting my sewing machine back in working condition.

The machine performs very well. It was in poor condition when I took it in and it sews with very even stitches, and has plenty of power. The bid I requested in writing was exactly what was done in the repair. No prices were changed from bid to actual work.