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ARIZONA VIDEO ELECTRONICS

About us

We have been in bussiness,in Phoenix,same location over 29 years.We service and repair all brands and all types of TV's and home electronic components.We have professional,factory trained technicians.We are factory authorized service center for Mitsubishi,LG,and Zenith.

Business highlights

44 years of experience

Services we offer

Amplifiers, CD Players, Camcorders, DLP, DVD's, DVR's, LCD, Plasma, Stereos, Subwoofers, Tuners, We service and repair TV, and VCR's We offer in-home and in-shop repair.

Accepted Payment Methods

  • CreditCard
Reviews
3.49 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
44%
4
0%
3
33%
2
0%
1
22%
Showing 1-9 of 9 reviews
Jack F.
Apr 2016
5.0
Yes, I recommend this pro
$250
.

James W.
Mar 2016
1.0
$500
unknown

Troy M.
Jun 2015
3.0
$110
unknown
Response from ARIZONA VIDEO ELECTRONICS
"I looked thru our customers file and find no record of this customer either by name,phone number,or address,so I'm assuming this review is a mistake as this person isn't one of our customers."

James W.
Jan 2015
1.0
$450
BEWARE-This business does not stand by their repairs that go
wrong!!!  I brought in a 3yr old 55? plasma that lost it's picture and paid $450.00 to repair it. 
One of the video boards went bad and needed to be replaced. 
The unit worked for 3 weeks and then no picture again.  Took it back and was told that the same video
board went bad again and it was covered under the very small warranty (30 days
labor & 90 days for parts) offered. 
Upon picking up the set the owner (Tim Hoffman) assured me that it was
very rare for something like this to happen and that he also installed an
upgrade to the board so that it wouldn?t happen again.  Guess what? 
After 75 days no picture!!
Again loaded up the big TV and drove 30 minutes to Arizona
Audio Electronics for a third time and dropped it off.  Was told that the same board failed and that
the 90 warranty clock began with the first replacement board and thus no
warranty and I would have to pay for the repair AGAIN!!!!!!!!!!  Told the owner no thank you (don?t want to
have to pay for another repair in maybe another few months) and picked up the TV
and other then saying hi he said nothing. 
Not I?m sorry this happened again etc? 
This business has either a bad supplier of parts (which they
should address and stand up for their customers) or they are repairing the
boards in-house with cheap parts and over charging with the premise that they
are replacing the boards.  The shop is
very small and dirty looking so they must be operating on a shoe string
budget.
Very poor and expensive customer service experience.  This is not how you run a business and treat
customers.
Response from ARIZONA VIDEO ELECTRONICS
"This customers TV went out after the warranty had expired, we offered to give him a discount on parts and labor as a good faith to try and please the customer, and help,but he declined.We have been in business in this same location over 32 years now and we try and take care of customers, that's how you stay in business for over 32 years, by taking care of your customers, few businesses are around as long as we have been. Customer satisfaction is our goal and we try hard."

ROHIT R.
Feb 2013
5.0
Yes, I recommend this pro
$60
Good

Linda O.
Mar 2012
5.0
Yes, I recommend this pro
$142
It is a small shop but they were very fair. My 42-inch flat screen TV was already a few months out of warranty when it broke down and the company from whom I had bought it was going to charge me around $400 to fix it. They just fixed what was needed. They also had a 90-day warranty. I would recommend them.

JANICE H.
Nov 2006
3.0
I reported the problem and had to use this company as they do warranty work for Samsung. The technician would only pick up the TV during the middle of the work day which was inconvenient for me. The TV was not tested, just taken away. When it was returned a week later, it was dropped off without being tested though they said it was tested and worked fine in the shop. The problem recurred 20 minutes later. The company was called right after it happened, but they would not come back right away to pick up the TV. It had to wait until the next week. When it was returned the 2nd time, I asked them to stay to see if the problem was fixed. At that point, the remote did not work. They said it may be a bad remote or old batteries. I said it worked when they were there before and they found they did not connect the proper hardware within the TV for the remote to work. That was fixed on the spot. The TV worked after that but it took at least 3 weeks for the work to be completed.

Homeowner
Sep 2004
3.0
$200
IT COSTS $50 JUST FOR AN ESTIMATE. ONCE THEY TOLD ME IT WAS ANOTHER $150 FOR THE REPAIR, I FELT THAT I WAS ALREADY INTO IT FOR $50 AND THERE WAS NOTHING ELSE I COULD DO. I FELT RIPPED OFF.
Response from ARIZONA VIDEO ELECTRONICS
"We gave you an estimate on the repair before we repaired it and you agreed to the repair price and had no problems with the price and the camcorder was repaired fast and was warrantied.If the amount was too much you could have declined the estimate and we would have understood,however you ok'd it and said you were happy with the service when you picked the camcorder up.I don't understand the "ripped off" part ?"

CINDY S.
Sep 2004
5.0
Yes, I recommend this pro
$405
THEY WERE THE MOST COMPETITIVE WITH PRICE... WE HAD BIDS FROM 3 OTHER COMPANIES. THEY COMPLETED THE JOB IN THE TIME THEY ESTIMATED. WE WERE IN THE MIDDLE OF A MOVE AND THEY HAD IT READY FOR US TO TAKE TO OUR NEW HOME.

Licensing

State Contractor License Requirements

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*Contact business to see additional licenses.

FAQ

ARIZONA VIDEO ELECTRONICS is currently rated 3.4 overall out of 5.

ARIZONA VIDEO ELECTRONICS accepts the following forms of payment: CreditCard

No, ARIZONA VIDEO ELECTRONICS does not offer free project estimates.

No, ARIZONA VIDEO ELECTRONICS does not offer eco-friendly accreditations.

No, ARIZONA VIDEO ELECTRONICS does not offer a senior discount.

No, ARIZONA VIDEO ELECTRONICS does not offer emergency services.

No, ARIZONA VIDEO ELECTRONICS does not offer warranties.