Arizona Pool Fence
About us
FAMILY OWNED & OPERATED. LICENSE: ROC #203777. ADDITIONAL CONTACT: TIM MALONEY. dba: maloney's pool care & child barrier fencing.
Business highlights
Services we offer
DOOR REPAIR & POOL PROTECTION SERVICES., MESH FENCING INSTALLATION, POOL COVERS, POOL GATE ALARMS, POOL SAFETY NETS, SELF CLOSING DOORS
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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80% | ||
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"I have spoke to [member name removed] a few times as we tried to work out the issue she was having with her dogs damaging the fence. This is not a warranty item which is clearly stated on the contract. We install over 1000 fences per year and we rarely see any damage from dogs. We do state this to anyone who may have a concern. It would take a very aggressive dog to damage our fencing. Mrs. Daniels comments about our product are not accurate, we have our specs to validate that. I'm sorry she had a bad experience with us, it was not our intent as we always strive for customer satisfaction. Being in the business for over 15 years, we have managed to maintain excellent reviews regarding our company. Stating that we are dishonest is something we have never heard before. I don't believe our reputation would be as great as it is if we were dishonest. We will continue to provide a superior product and excellent customer service. We are sorry we could not please Mrs. Daniels, her accusations are unfounded."
Dane I called a few places to come out for a quote. One place just gave me pricing over the phone and wasnt really too interested in actually coming out to quote the job. We really wanted a professional to come out and see the area in question as we had two different options for where the fencing could go. I called and left a message here, and within a few hours Gina called me back and swiftly made an appointment for an onsite quote a few days later. Dane arrived and brought the samples of the most popular colors (sand poles with bronze mesh) and explained the product, how it is installed and removed. We also discussed the two options of where the fencing should be put. We decided to move forward with the fence. We paid half down, the balance would be paid at completion of the job. The installer arrived on time and did his thing. Installation took a few hours as we needed footings installed in the rocks. The only surprise we (I) had about the installation was the pool gate. Note, when Dane brought samples, he did not a sample of the gate. Once it was installed I was kind of dissapointed withe look of it. It has this big tall black thingie (which is the lock) that sticks up. It also has a lip on the bottom where you have to step over it to get through the gate. Now, Dane did explain that to us. But he is right, there is a lip and I am thinking of painting bright red or something so that *I* don't trip over it. Now, I honestly cant tell you that if I had seen a sample of the gate, if that it would have been a deal breaker, but perhaps it wouldn't have been such a shock once I saw it. Now, I do understand that this fence is for safety and beauty, but I suppose I was really hoping for both. After completion, I thought the fence looked this giant isore.... but now a few weeks later, its size does not seem so massive. I guess it has grown on me. I do really like the color combination and am glad we went with it.
Overall, like I said, this company was easy to work with, and the product is nice and therefore that is what I am reviewing.
We called the company, and let them know we needed an install ASAP, as we were bringing a new dog into our home, and pool fencing has been long gone, as our kids are grown, and no longer had pets. Within days, Tim, the owner , came out and gave bid. He was prompt, very professional and personable. He listened to our needs, and did not in anyway try to upsell product or services. The installer came a few days later; the work was down well, the product appears well made. All was done within a week. A great company, excellent customer service.
We got one bid from a company who said they could not put the footings in grass and recommended a steel fence (which happened to be about $3K more). We got another bid for a permanent fence that was significantly more expensive. A friend had used Pool Guard and had good results, so we called for a consultation.
Tim came out less than a week after I called. He listened to what we wanted, measured, showed us the fencing samples and gave us a bid all in about an hour. They installed about a week and a half later (due to our feet-dragging) and completed the installation in about 7 hours (we have a large yard).
We now have a safe yard for our child -- and it isn't nearly as intrusive as we had feared. We were very happy with the entire process and would eagerly recommend Pool Guard.
Licensing
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