ARIZONA DISCOUNT MOVERS

"I am writing in response to the review you recently posted, wherein you made several unfounded accusations against our company and our manager. Upon reading your review, we are dismayed to see that 90% of the claims you mentioned are entirely unfamiliar to us. Let me assure you that we are fully committed to cooperating with any investigations regarding these allegations. As a company that has been a proud member of the valley community for 47 years, we take our reputation very seriously and have strict protocols in place to safeguard both our company and our customers from baseless accusations such as those raised in your review. I would like to emphasize that we have never encountered any police involvement or received any official reports related to the incidents you described. We are deeply troubled by the false claims made against our manager, as they are entirely without merit. We have been honored to receive recognition from the Arizona Business Magazine as the Mover of the Valley for five consecutive years, a testament to our dedication to excellence in our field. It is disheartening to see our longstanding reputation called into question by unsubstantiated allegations. Should you have initiated any formal investigations into these matters, I kindly request that you provide us with the relevant report numbers so that we can collaborate with the authorities and refute these baseless accusations effectively. In conclusion, we remain steadfast in our commitment to upholding the values of integrity and transparency that have guided us for nearly five decades. We are determined to take all necessary actions to defend our company against these groundless claims. Thank you for your attention to this matter. We look forward to resolving this issue swiftly and amicably. Warm regards, Arizona Discount Movers"

"We made it very clear upon booking your move, that we call you 30 min. prior to arrival to make sure you are ready, and that we are on our way. We called you 10 times in a 1 hour period. We texted 3 times as well. With no response. We had the crew wait around for an hour and a half. By this time we had to direct the crew to another move. When you finally called 2 hrs. later we explained to you that you never answered our calls to send the crew your way. We told you we could reschedule you or try to come later that day. You said no and cancelled. When you cancel your move the same day you lose your deposit. We explained all of our policies upon booking you. We are sorry it did not work out."

"We moved her and her move was very large move. She even stated in her information that it was going to be an all day move, and she knew that she had hired four movers and two trucks, she had a large home with a lot of stuff in it. We quoted her anywhere from 10 to 12 hours and that’[Member Information Removed] exactly how long it took was within that timeframe out of all the things that we moved there was no reports of damage upon completion of the move. Once we completed the move we had the customer do a walk-through to check for any damage or anything that might need completed Everything she signed was satisfactory on our bill of lading and stated that she did not see any damage about a week later after her move, she called and said that when her boyfriend, and [Member Name Removed] guy ended up moving the TV into another room when they sat it down, they noticed that there was damage . We sent her claim form to fill out, and unfortunately, she decided to do a charge back on her entire move so that halted the damage claim process. Unfortunately, once we move the TV and then it’[Member Information Removed] moved again by someone else we usually do not process a claim because we don’t know if they damaged it because when we left there the TV was intact and with there was no damage but I told her I would go ahead and honor the basic valuation covered that she chose for her move when we offered her the different valuation coverages, she chose the basic valuation coverage once we had let her know the coverage that she chose, wish she was not happy with that. Unfortunately, all we can do is offer the coverages and the customer is the one who chooses what coverage they decide to get. We’re sorry that you feel like we didn’t do a good job, I’m sorry that this happened but unfortunately we will process the claim, according to the valuation coverage, chosen by the customer."

"Thank you for writing a review about your moving experience. We appreciate our feedback."

"This customer was moving within the same complex, so we walked everything to her new apartment. We shrink wrapped the television, and walked it over to her new apartment. There was no need to over pad the tv, and no damage occurred to her television. The customer got upset with Rickey our mover, because he had asked her if she was "ok" and if she could calm down. She was extremely high strung with the movers, and when they tried calming her she went off on both movers, making them feel extremely uncomfortable. The movers were both African American, and they felt like they were being judge for that reason. She stated her mattress got dirty, so we offered to send her a claim form, and asked for a picture. She did not do either one of those things. Instead she had asked for a refund of $120.00. We granted that requested due to her threats to go to social media. So we will be refunding her that amount and we are sorry that the movers had asked her if she was "ok". In a conversation with our general manager she had stated the following. " These movers are here to move my furniture not to ask me if I am ok, they need to just zip it and move my d*** furniture. The movers were trying to be helpful, since her attitude was causing some tension. We pride ourselves on being one of the longest standing moving companies in Arizona, we would never treat anyone with disrespect, and we wish this customer the best."

"We are sorry to hear you were not happy with your move. We brought out 6 wardrobes. Which we did not charge for. The damage you submitted was very minimal and could hardly be seen in the photos submitted. We are in the process of processing a claim for the minimum damage. Unfortunately we do not have your food. The movers unloaded everything upon arrival at the destination. An inspection of the truck showed all items were unloaded and nothing was left on the truck. Again we are sorry for any damage. Your claim will be processed according to the valuation coverage you have chosen. Unfortunately upon our conversation after you submitted your claim form we explained to you that the claim process could take 8-12 weeks for processing. You had demanded we process your claim ahead of everyone else. We had explained that we could not unfairly place yours above others who were already submitted. We are sorry and ask for you to please be patient, and we have been completely upfront about our process."

"Thank you for taking time to write a review about your moving experience. Thank you for your business."

"Thank you for taking the time to write a review about your experience with our company."

"The Move Phoenix, LLC did not provided moving services for Mr. [Member Name Removed]."

"Thank you for the opportunity to respond accordingly. It must be said that Jose, the crew leader, does indeed have a sense of humor that unfortunately seems to have been misinterpreted. We have since informed him to be less lighthearted and more professional when in the field, and we apologize for his excessive joking. We do acknowledge that our office staff is small and at times our peripheral obligations may not be completed as timely as preferred. We whole heartedly apologize for any delay and appreciate your patience and understanding. Regarding your observations about the crew members moving items by themselves, we complete approximately 3000 moves per year and employ only seasoned moving veterans who know how to move. In the case of the coffee table being damaged, it seems that procedures may not have been adhered to. Since the table top was not crated, we followed through and denied the claim according to protocol. Since then however, we have reached out to the Customer and, in good faith have volunteered to provide a settlement for said table. We do appreciate our valued Angie's List Customers and hope that our agreement will alleviate any discomfort or dissatisfaction experienced."