American Home Water and Air

The technician, Tim was extremely thorough and explained everything in detail. He took photos and wrote up a nice visit summary. Tim genuinely enjoys his job.

Non permitted, dangerous work. This is my first review I've ever had to leave on a company because typically Companies will make it right when they are at fault not the case with these guys. This review is coming from a 20 year licensed electrician (myself) a business owner in Washington state. (Seatown Electric, Plumbing Heating and Air.) (Over 200 employees) so I understand getting bad reviews is a common thing on yelp for people with petty issues I recently relocated into Arizona and decided to give these guys a shot. I understand the industry very well it's all I know. Hopefully this review will help locals steer clear. I have used American home water and air for three different projects. Two vacation rentals, and one project at my personal Home. All of them to install ductless mini splits. after doing some digging on the job that went south I found none of my jobs are permitted. I am currently working with the city to hopefully fine this company for not pulling proper permits to do the work. The very first job went great which led me to use them again on the second job. the second job I would rate them a 7 out of 10 only because the unit was leaking and was not installed properly. At least that's what the technician told me when he came out to fix it, Again very minor stuff and normally I would never leave a review for something like that. My personal house was the main issue. I was sitting at home when my rooftop units thermostats had error message. (Those units were already installed). So I went up to the units to check the fuses to find one of the most shoddy electrical hook ups I've ever seen in my life see the pictures. American water did not use electricians to do this job. Their installers did double taps and extended directly off my existing rooftop units for my new mini split units. Any electrician, any tradesmen, any inspector would frown on this deeply, because it is a fire hazard, a shock hazard, and could damage the electrical panel and rooftop unit which come to find out is damaged. I was very upset and contacted Evan my sales person to let him know I couldn't believe their electrician did this he replied promptly. Unfortunately that was us. I then responded with well, I won't be using you guys in the future after this install and I would like to get a credit back for the labor on the job And I would like reimbursement for my license electrician to come pull dedicated circuits to each one of the mini split units which should have been done to begin with, and I would cover the cost of the mini splits, because that would be fair. Rather than doing the right thing something that companies with integrity we do he tells me you told us you were a licensed electrician and you would handle anything that we couldn't do and this was a temporary hook up and they would be issuing me a credit for $500 for the temporary hook up. Now I'm absolutely p***** because this is 100% a lie. Not to mention there's no such thing as a temporary electrical hook up when you're double tapping onto a dedicated heat pump. This was a permanent install that they had hoped to pull the wool over my eyes on. Now I'm sure this company is going to respond maybe not but from personal experience as being a contractor myself we make mistakes but it's what we do when the chips are stacked up against us that determines whether or not we are a good company and I'm gonna tell you right now, these guys are not. I am currently in the middle of filing a lawsuit to obtain their bond, also working with the city to address the no permit situation on 3 of my properties. Homeowners beware of this company, beware of the sales person Evan and his ethics. And more importantly if you have had work done by them double check the wiring and permits on the job.

Fidel did an amazing job at diagnosing the problem with my plumbing and coming up with a creative solution to get my refrigerators ice maker and water running again. He blew out the water line and installed a new reverse osmosis system and everything is working great.

Price was quickly quoted via email. Plumber arrived on time and completed the job quickly and at the agreed upon price.

One of their supervisors Kevin Kane stole thousands of dollars from me and impersonated one of the company owners. Turns out he was convicted of 2 felonies this year alone and prosecuted by the AZ attorney general for criminal impersonation and fraud. The company has not settled this matter yet Please do not trust them!!!!

Excellent from point of sale, to followup. Yearly service to replace filters and check system a plus and piece of mind. Will recommend them to friends and family.

Very good description of products. Prices very reasonable compared to other companies. Prompt service and professionalism. Answered any questions I had about future maintenance and charges. We went with an upgraded system instead of the lowest in cost. I would recommend them highly.

The installation went perfect. They were clean, responsive, and the pricing was amazing. They even vacuumed after they were done installing it. I loved them.

Excellent company to work with. From my initial contact with AHW&A through to the installation, the people I dealt with were straight forward, informative and professional. There was no hard selling or pressure to purchase additional items. All questions were answered in a complete and thorough manner. Installation was completed in a timely manner and the installers took their time to insure it was done correctly. I would definitely recommend AHW&A.

The service went very well, Drew from American Home Water & Air, installed the motor and we really liked him, he was nice and professional, now my air conditioning is working well and so as the heater because of the blow motor installed by Drew.

Very well Really enjoy drinking water and not buying bottled water. The softener works well. The dishes and washing clothes made a big difference as to how the dishes cleaned up and the difference when you put the clothes in the dryer they are less wrinkled. Very happy that I did install.

Very well Really enjoy drinking water and not buying bottled water. The softener works well. The dishes and washing clothes made a big difference as to how the dishes cleaned up and the difference when you put the clothes in the dryer they are less wrinkled. Very happy that I did install.

Absolutely the best HVAC company in the Valley. I had my entire heat pump system replaced and these guys did amazing work. We all know that your system is only as good as the installation and American Home Water and Air has the best of the best techs working for them. Thank you Jason, Jeff, and the entire installation team for such an amazing experience. The HVAC Director, Brad, is as honest as they come. If you are looking to have your system replaced or repaired don’t use anybody but them.

well...on time

We had a softener installed and hooked up to the house loop. It was discovered that the loop was connected to the hot water tank, thus hot water lines, but not the cold water lines. They installed a new line from the main shutoff, ran it underground, under a concrete walkway over to the garage. From there they ran it inside the garage, up the wall and into the attic (a place I'll never go!) and then through the attic over to and down to where the hot water tank, loop, and softener are located. They did all the plumbing connections to the proper lines and all worked on the first try. PVC was used from the main to the garage. Copper tubing on the garage walls as it was exposed, and the flexible stuff that I can't remember what it's called in the attic. Fidel and Gerardo were the two guys who did all the work a lot of which was dirty work. They did a great job, explained everything, cleaned up everything - well done overall. I would, and have recommended American Home and Water (and now Air) to anyone who asked, or didn't ask, about water softeners.

I recently had a water heater leaking and needed to quickly have it replaced. American Home Water & Air came out the same day and replace it for me. Junior, came out and performed the work, he was very professional and great to work with. I highly recommend using American Home Water & Air.

Great customer service and professionalism as always. I have used them for 5 years now

Our old water heater was finally done for so I called AHWA to have a new one installed. The lady on the phone was pleasant, helpful, and was able to find us a technician that was able come out the same day, thank you! She also gave me the total cost over the phone. I've always had a great experience with AHWA from the office staff to the technicians. We previously had them install a new heat pump in May 2018, and a water softener along with a reverse osmosis system in 2015. As for this installation, I was thankful that they were able to come out so soon after my call. So a couple hours later, Fidel came out to install our new water heater (Bradford White 50 gallon electric and a pan underneath water heater). He was professional, kind, and was helpful in answering any questions my husband and I had concerning the install and the system itself. Within an hour we had a new water heater, and the area was cleaned up before he left. Great experience once again.

Excellent - saved me buying a new system. Pricing was very reasonable. I'll use them again for another job.

Our experience with American Home Water & Air was excellent. The sales department helped us select a unit appropriate for our needs, and the installers (Angel, Brandon, and JR) were prompt and professional.

I've been a customer for years. Today my AC developed a problem. Called this morning to schedule an appointment and Joseph was here at 2 as promised. Before replacing the malfunctioning parts he called to confirm they were under warranty saving me around $1000, picked up the new parts and had the system up and running in about 2 hours. Their technicians don't work for commission so there isn't a concern for upselling or replacing equipment that is working properly. I always feel comfortable that I'm getting honest service.

I have bought the 10 yr presidential water softener and it is perfect and works exactly as TOM said it would. I have used them to service the ro system we use 365 days a year. I had problems until Jose showed up and he can solve any problem you have. He calls ahead he keeps his word he is promptly on time with all the supplies needed on the truck. The prices are very reasonable and Jose is a very good honest human being and an excellent repair or install or trouble shooting technician. I will call the for every thing I need without ever calling any other company to compare. When you use a company this excellent, there is no reason to hire anyone else. Thankyou Jose for being the excellent conscientious man that you are. When you leave everything works better than new. It’s a pleasure to know you. You are the best in ARIZONA

I have bought the 10 yr presidential water softener and it is perfect and works exactly as TOM said it would. I have used them to service the ro system we use 365 days a year. I had problems until Jose showed up and he can solve any problem you have. He calls ahead he keeps his word he is promptly on time with all the supplies needed on the truck. The prices are very reasonable and Jose is a very good honest human being and an excellent repair or install or trouble shooting technician. I will call the for every thing I need without ever calling any other company to compare. When you use a company this excellent, there is no reason to hire anyone else. Thankyou Jose for being the excellent conscientious man that you are. When you leave everything works better than new. It’s a pleasure to know you. You are the best in ARIZONA . Don’t remember what was paid but it was worth it

Prompt, professional and very good at leaving the worksite clean.

Great! Arrived on schedule, checked everything out, and offered some advice about taking care of our heating/air conditioning.