
Alien Air Conditioning
About us
Alien Air Conditioning and Heating. We are a Green company, we properly recycle everything that involves our company, from freon to copper. We are an APS and SRP (your utility company) qualified contractor. What that means is that APS Qualified Contractors are licensed, bonded and insured members of the Arizona Heat Pump Council, and are committed to a rigorous continuing education program for their service technicians. We perform a load calculation on all new installs, and our technicians follow a complete checklist from beginning to end so I, the owner, can make sure every install is done perfectly. I have my technicians take before and after pictures for my customers. After installation I do a follow up to make sure the install was done correctly, the jobsite is clean and the customer is satisfied. We are a referral driven company, so you the customer are always completely satisfied and proud to recommend us to other people. I am working with property managers like Prudential, Mode Commercial, etc... I have testimonials from actual customers with phone numbers, and I am dedicated to customer service. "Keeping Space Cool." What do you call a spaceship without air conditioning? A frying saucer!!!
Business highlights
Services we offer
A/C unit sales, Heating & A/C installation & service, ductwork installation & repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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89% | ||
11% | ||
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I called on Monday morning following a weekend without a/c and 110˙ + temperatures. The kids and I had already holed up in a nearby hotel and with my wife out of town on business, getting the problem fixed was a matter of considerable urgency. I was greeted by a very friendly and professional voice on the phone. Given this was one of the first big Arizona heat blasts of the Summer, I was expecting a 2-3 day wait for service. But I was told a technician would be out that same afternoon.
A couple hours later, I got a call advising that the technician would be held up on a previous job and that another technician would be rerouted to accommodate. Dropping the ball on the projected time of service is practically an industry standard. I was very impressed that Alien Air Conditioning put promptness in such high regard. It's just good service. I got a call from Jose a short time later to tell me he was about 20 minutes out. So far, so good.
In just a few minutes after arriving, Jose had confirmed the diagnosis and ordered the requisite parts. Although the job necessitated leaving the unit partially disassembled, he left the area very tidy. As promised, he was back the next morning with the motor and had it installed in short order. I was very impressed by Jose and his professional, efficient manner. I will ask for him by name in the future and will absolutely recommend Alien Air Conditioning. He had the whole job wrapped up and the invoice in my hand in just about an hour. The air was back on and the temperature in the house dropped quickly. Top notch work all around.
I own rental property and sit on an HOA Board of Directors. I'll be back.
see above
We had estimates from five different companies, including the one we had a maintenance agreement. That company had been servicing our AC units for about five years. Of the five companies we had narrowed our choices down to three. All three were reputable companies and we were sure they would have done adequate jobs. But it was Alien Air Conditioning that answered all of our questions and offered the most beneficial advice. We are not experts. We would also like to think we are not stupid. It was Alien Air that did the best job of explaining what we needed, why we needed it, and that they would do a good job. We awarded them the contract, and then discovered that they were also the cheapest. We did not want to suffer quality of equipment or workmanship based on price. We didn't have to.
Also, Mike who provided us a quote and answered all the questions, was also the one who did the install. One thing we have learned and still have trouble with when getting estimates for home repair work is that the nice salesman who provides the estimate is rarely involved in the actual work. This was a major factor in our final decision.
A further benefit, was that Alien Air dismantled the old and the new air handler so that it would fit through our attic entrance. All other companies were going to tear out the upstairs air screen space to fit the air handlers. They would repair the drywall when done, but we would have to paint. Which meant matching the paint.
The AC Units have been working flawlessly for the last couple of weeks and we are very satisfied with our new Trane Units and the workmanship of Alien Air.
Post Script:
We also have a rental property. The other company we had a maintenance agreement with was at the townhouse and said they needed $1,000 to slap two pounds of refrigierant and to do some cleaning. I asked what if it is leaking. He responded that when the come back out in six months they would check the refrigerant to see if it was leaking. We no longer have a maintenance contract with them.
I called alien air - they went out took a ton of pictures and evaluated the unit. They recommended a repair strategy and said if it doesn't work, we would have to replace the AC Unit and air handler. He gave us prices on both. We asked him to try and repair it, our tenants were not getting any heat from the unit. Needless to say, Alien got it fixed. It cost about $2,000.. But it is repaired, and when Alien does the maintenance on it in six months, They may be checking for leaks, but I don't think they will find any.
And when the unit is no longer abe to be repaired, Alien will be replacing it.
"Thank you for your review, we appreciate your business! Best, Alien AC 602.824.9494"
"Thank you for your review, we appreciate your business! Best, Alien AC 602.824.9494"
"Thank you for your review, we appreciate your business! Best, Alien AC 602.824.9494"
"Thank you for your review, we appreciate your business! Best, Alien AC 602.824.9494"
"Thank you for your review, we appreciate your business! Best, Alien AC 602.824.9494"
I had Chris price both just some repairs and replacing the new unit all together. I received two professional estimates that were easy to understand. The pricing is on point with what I was expecting for a new unit. I was really pleased with Alien Air and their service. When I make a decision on whether to repair or replace I will definitely being giving Alien a call. These guys are awesome!!
"We really appreciate getting input from out customers, we are always trying to make our service better. I'm so glad we were able to fix your problem. If you still need to get a new unit you should do so before the heat of the summer, AC units never seem to break down at a convenient time and the stress of our summers in AZ really stress our AC units."
"Thank you so much for taking the time to review us. We did change the wording on the coupon per your suggestion to make it more clear, the offer is per unit. Sorry for the misunderstanding. We love to get feed back from our customers."
Licensing
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