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Alien Air Conditioning

Electrical Baseboard or Wall Heater - Repair, Drywall - Install, Drywall - Repair,

About us

Alien Air Conditioning and Heating. We are a Green company, we properly recycle everything that involves our company, from freon to copper. We are an APS and SRP (your utility company) qualified contractor. What that means is that APS Qualified Contractors are licensed, bonded and insured members of the Arizona Heat Pump Council, and are committed to a rigorous continuing education program for their service technicians. We perform a load calculation on all new installs, and our technicians follow a complete checklist from beginning to end so I, the owner, can make sure every install is done perfectly. I have my technicians take before and after pictures for my customers. After installation I do a follow up to make sure the install was done correctly, the jobsite is clean and the customer is satisfied. We are a referral driven company, so you the customer are always completely satisfied and proud to recommend us to other people. I am working with property managers like Prudential, Mode Commercial, etc... I have testimonials from actual customers with phone numbers, and I am dedicated to customer service. "Keeping Space Cool." What do you call a spaceship without air conditioning? A frying saucer!!!

Business highlights

Emergency services offered
17 years of experience

Services we offer

A/C unit sales, Heating & A/C installation & service, ductwork installation & repair

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.938 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
11%
3
0%
2
0%
1
0%
Showing 1-25 of 38 reviews
John L.
Jul 2024
5.0
Yes, I recommend this pro
I can't say enough good things about Mike and his crew! We recently had an issue with our AC, and another company tried to scam us by insisting we needed a new unit that would cost $8600. Thankfully, Mike came to the rescue. He thoroughly inspected our system and assured us that a new unit wasn't necessary. Instead, both of them expertly fixed the problem, saving us a significant amount of money. Mike's and his crew honesty and professionalism are truly commendable. Highly recommend his services! If anyone deserves a raise, it's Mike and his crew. Thank you for your excellent work! Thank you for being so honest. God bless you both

Michelle B.
Apr 2022
5.0
Yes, I recommend this pro
They were efficient and communicated well .

Jeff S.
Apr 2018
5.0
Yes, I recommend this pro
Excellent! Chris provided a choice of solutions based on the age of the current AC unit, with no pressure to pursue either choice, only the pros and cons of pursuing either route. No pressure either to choose one manufacturer over another. No pressure either to purchase a maintenance plan, simply explained the cost vs benefits, which, frankly, make perfect sense in this climate.

Mary S.
Oct 2017
5.0
Yes, I recommend this pro
Explained as he went along and was very through.

David G.
Jun 2017
4.0
Yes, I recommend this pro
everything was fine

Carol G.
Apr 2017
5.0
Yes, I recommend this pro
$99
Everything was fine. They sent pictures of our furnaces and made suggestions on how to make our home more energy efficient. Included in the summary were the SRP rebates for the work that they recommended. We received a follow up call to see if we had any questions.

Mary S.
Dec 2016
5.0
Yes, I recommend this pro
All the necessary/recommended repairs were thoroughly explained and professionally rendered.

Maribeth P.
Aug 2016
5.0
Yes, I recommend this pro
the young man was efficient and did a great job

Philip S.
Aug 2016
4.0
Yes, I recommend this pro
$6,000
We have used them before, and that was why we used them again. And still use them to provide maintenance twice a year. My wife and I were driving somewhere in Oklahoma on our way to a Midwest vacation. Or so we thought. It was a Saturday when we received a text from our tenants -- the air conditioner had died and it was 110 degrees outside. Luckily they had family in town they could stay with during the replacement. We new the aged air conditioner was on its last legs, but it was working well and we had hoped to get another couple of years out of it before we had to replace it. Our rental townhouse was built in the 1970's. We called Alien on Saturday. Did I mention it was a Saturday. Someone was at the townhouse within a coupe of hours and assessed the situation -- the air conditioning system was dead on arrival. It was an old system and was still using a refrigerant that was no longer allowed for new systems -- it meant we also had to replace the still functioning air handler. Such is Federal compliance. By Sunday we had an estimate for installation of a new system. By Tuesday night our tenants were back in the townhouse, cool and grateful to be back -- going back home to live with mom and dad for a couple of days was ok, but, it wasn't home anymore. It was an incredible piece of mind to know that we could depend on Alien Air Conditioning to quickly and efficiently do the right job for a reasonable price, I say that with confidence because we have been using them for a couple of years for maintenance and had them replace out air conditioning system at our house two years ago (two air conditioners and two air handlers). For that project we had the advantage of time. Our 22 year old system was working, but maintenance costs were indicating it was time for a replacement. We checked a total of seven different air conditioning services and had four of them come to our house to provide an estimate (including the company we had been using for maintenance for the prior ten years). Alien air conditioning was an easy decision. The person who provided the estimate was the person who was hear installing the new system and not a salesman whom we would never see again. We are and continue to be a satisfied customer. This may age me a little bit, but, Alien Air Conditioning "You Rock!!"

David G.
Jul 2016
4.0
Yes, I recommend this pro
They did a good job.

Dave Z.
Jun 2016
5.0
Yes, I recommend this pro
$39
The technician arrive on time.  He conducted the inspection of the unit and gave a written report.  The next day he sent photos of the readings that were indicated in the report.  He explained some possible areas of concern to my wife and indicated services that were available to address those concerns.  No pressure, just information.

Carolyne K.
Jun 2016
5.0
Yes, I recommend this pro
$570
Alien Air Conditioning was a referral from a friend whom I now owe a significant favor.

I called on Monday morning following a weekend without a/c and 110˙ + temperatures. The kids and I had already holed up in a nearby hotel and with my wife out of town on business, getting the problem fixed was a matter of considerable urgency. I was greeted by a very friendly and professional voice on the phone. Given this was one of the first big Arizona heat blasts of the Summer, I was expecting a 2-3 day wait for service. But I was told a technician would be out that same afternoon.

A couple hours later, I got a call advising that the technician would be held up on a previous job and that another technician would be rerouted to accommodate. Dropping the ball on the projected time of service is practically an industry standard. I was very impressed that Alien Air Conditioning put promptness in such high regard. It's just good service. I got a call from Jose a short time later to tell me he was about 20 minutes out. So far, so good.

In just a few minutes after arriving, Jose had confirmed the diagnosis and ordered the requisite parts. Although the job necessitated leaving the unit partially disassembled, he left the area very tidy. As promised, he was back the next morning with the motor and had it installed in short order. I was very impressed by Jose and his professional, efficient manner. I will ask for him by name in the future and will absolutely recommend Alien Air Conditioning. He had the whole job wrapped up and the invoice in my hand in just about an hour. The air was back on and the temperature in the house dropped quickly. Top notch work all around.

I own rental property and sit on an HOA Board of Directors. I'll be back.

Ian B.
May 2016
5.0
Yes, I recommend this pro
$39
unknown

Lynne L.
Apr 2016
5.0
Yes, I recommend this pro
$150
They are fabulous.

Gary H.
Feb 2016
5.0
Yes, I recommend this pro
$99
unknown

Sandra C.
Dec 2015
5.0
Yes, I recommend this pro
The service gentleman was polite and professional. He sealed all the ducts and cleaned up after himself. He was friendly to my dogs.

Philip S.
Jul 2015
5.0
Yes, I recommend this pro

see above



Philip S.
Nov 2014
5.0
Yes, I recommend this pro
$15,000
Our heat pumps (AC Units) were over twenty years old and showing signs of their age.  Both were working fine, however, repair bills were beginning to mount and we did not want to suffer a catastrophic breakdown in the middle of summer and be forced to make a quick decision.
We had estimates from five different companies, including the one we had a maintenance agreement.  That company had been servicing our AC units for about five years.  Of the five companies we had narrowed our choices down to three.  All three were reputable companies and we were sure they would have done adequate jobs.  But it was Alien Air Conditioning that answered all of our questions and offered the most beneficial advice.  We are not experts.  We would also like to think we are not stupid.  It was Alien Air that did the best job of explaining what we needed, why we needed it, and that they would do a good job.  We awarded them the contract, and then discovered that they were also the cheapest.  We did not want to suffer quality of equipment or workmanship based on price.  We didn't have to.
Also, Mike who provided us a quote and answered all the questions, was also the one who did the install.   One thing we have learned and still have trouble with when getting estimates for home repair work is that the nice salesman who provides the estimate is rarely involved in the actual work.  This was a major factor in our final decision.
A further benefit, was that Alien Air dismantled the old and the new air handler so that it would fit through our attic entrance.  All other companies were going to tear out the upstairs air screen space to fit the air handlers.  They would repair the drywall when done, but we would have to paint.  Which meant matching the paint.
The AC Units have been working flawlessly for the last couple of weeks and we are very satisfied with our new Trane Units and the workmanship of Alien Air.
Post Script:
We also have a rental property.  The other company we had a maintenance agreement with was at the townhouse and said they needed $1,000 to slap two pounds of refrigierant and to do some cleaning.  I asked what if it is leaking.  He responded that when the come back out in six months they would check the refrigerant to see if it was leaking.  We no longer have a maintenance contract with them.
I called alien air -  they went out took a ton of pictures and evaluated the unit.  They recommended a repair strategy and said if it doesn't work, we would have to replace the AC Unit and air handler.  He gave us prices on both.  We asked him to try and repair it, our tenants were not getting any heat from the unit.  Needless to say, Alien got it fixed.  It cost about $2,000..  But it is repaired, and when Alien does the maintenance on it in six months, They may be checking for leaks, but I don't think they will find any.
And when the unit is no longer abe to be repaired, Alien will be replacing it.


Virginia S.
Jul 2014
5.0
Yes, I recommend this pro
$325
They were very nice and did a great job.  No pressure to do a bunch of other stuff, just gave me the information and will let me decide.
Response from Alien Air Conditioning
"Thank you for your review, we appreciate your business! Best, Alien AC 602.824.9494"

Paul S.
Jun 2014
5.0
Yes, I recommend this pro
$900
Bill and Eugene did an amazing job under very difficult circumstances. Now the system is performing much better. We would not hesitate to use Alien again. Thank you guys!
Response from Alien Air Conditioning
"Thank you for your review, we appreciate your business! Best, Alien AC 602.824.9494"

Ryan M.
May 2014
5.0
Yes, I recommend this pro
$600
All around great guys. Was told they could install a fan motor and new fan blades on the upcoming Friday. The work was completed by that Thursday.
Response from Alien Air Conditioning
"Thank you for your review, we appreciate your business! Best, Alien AC 602.824.9494"

Robert S.
May 2014
5.0
Yes, I recommend this pro
$99
Arrived on time, Excellent work, friendly, experienced and  took the time to explain how the Nest thermostat worked and how to use it, also set all its functions and cleaned up. They also inspected my AC unit and explained any work they suggested I have done sent me a detailed email report with suggestions and pictures and prices. I will use them again and recommend them to family and friends








Response from Alien Air Conditioning
"Thank you for your review, we appreciate your business! Best, Alien AC 602.824.9494"

Jana J.
Apr 2014
5.0
Yes, I recommend this pro
$500
They were punctual, clean, friendly, and knowledgeable.  They explained things well. They showed me additional work that could be done and different possible thermostat choices, but did not pressure for an up-sell. I would call them again.
Response from Alien Air Conditioning
"Thank you for your review, we appreciate your business! Best, Alien AC 602.824.9494"

Matthew P.
Jan 2014
5.0
Yes, I recommend this pro
$59
First of all Chris and his tech were great.  They were friendly, professional and actually took care of something that I didn't even know was an issue.  We bought a new house about 8 months ago and one of the AC units is an original 20 year old unit.  I wanted to get it serviced as it had been chilly out and I was thinking of turning it on.  However, since I had no idea of the status of the unit I wanted to have it service.  Angie's list had a great promotion for a heating inspection with Alien Air so I took advantage of it.  Within the two day window Chris, got a hold of me and scheduled to come out on New Year's Eve morning.  He and a tech arrived on time and were both super friendly.  They actually found an issue with the thermostat being wired backwards and fixed it free of charge.  They did a very thorough inspection and answered all my questions.
I had Chris price both just some repairs and replacing the new unit all together.  I received two professional estimates that were easy to understand.  The pricing is on point with what I was expecting for a new unit.  I was really pleased with Alien Air and their service.  When I make a decision on whether to repair or replace I will definitely being giving Alien a call.  These guys are awesome!!
Response from Alien Air Conditioning
"We really appreciate getting input from out customers, we are always trying to make our service better. I'm so glad we were able to fix your problem. If you still need to get a new unit you should do so before the heat of the summer, AC units never seem to break down at a convenient time and the stress of our summers in AZ really stress our AC units."

Brent C.
Jan 2014
5.0
Yes, I recommend this pro
$60
Overall, the service was good. The guy who came was willing to answer all of my questions about the system and was very nice and professional. There was a misunderstanding about the price, my understanding based on the description of the deal was that the coupon would cover an inspection for the entire heating system. However, when they arrived they informed me that it was only good for one furnace and that we would have to pay double for the inspection of entire system. Also, the service tech said that they were not even aware that there was a deal through Angies list available. When we looked over the coupon, they agreed that it was not clear and only charged me for one of the systems. I was happy that they were reasonable and with the over all service, but the misleading coupon should be fixed. 
Response from Alien Air Conditioning
"Thank you so much for taking the time to review us. We did change the wording on the coupon per your suggestion to make it more clear, the offer is per unit. Sorry for the misunderstanding. We love to get feed back from our customers."
Showing 1-25 of 38

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Alien Air Conditioning is currently rated 4.9 overall out of 5.

Alien Air Conditioning accepts the following forms of payment: CreditCard

Yes, Alien Air Conditioning offers free project estimates.

No, Alien Air Conditioning does not offer eco-friendly accreditations.

No, Alien Air Conditioning does not offer a senior discount.

Yes, Alien Air Conditioning offers emergency services.

No, Alien Air Conditioning does not offer warranties.