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Affordable Appliance Repair LLC
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Window Glass - Install or Replace,
About us
With 20 years of repair industry experience, Affordable Appliance repair is trustworthy, dependable, and reliable. What sets us apart from our competitors is that we provide free over the phone estimates. Cost is determined by the job. Service charge applies. No extra charges for after hours service. Angie's List Super Service Award winner since 2007. A+ with the BBB. Also serving Gilbert, Glendale, Gold Canyon, Goodyear, Guadalupe, Hihley, Laveen, Litchfield Park, Mesa, New River, Paradise Valley, Peoria, Queen Creek, Scottsdale, Sun City, Sun City West, Sun Lakes, Surprise, Tempe, & Tolleson.
Business highlights
21 years of experience
Services we offer
Appliance repair & dryer vent cleaning.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8651 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 4% | ||
| 2% | ||
| 1% | ||
| 2% |
Showing 1-25 of 651 reviews
Robert B.
Oct 2024
I should have read other reviews before calling AFFORDABLE. My complaint follows along the same lines as others. Long story short, we paid $299.86 for a new door latch on our washing machine. The tech told my wife the part was $257.00. She questioned as to why so expensive and he told her because we have a high end machine. We paid $990.00 for it just 2 years ago and now we just paid almost 25% of that total cost for a door latch. Like others, I found the exact same part on Amazon for $34.99. These people get the job done satisfactorily but at total "rip off" prices. It is a shame. You talk to Duane, the owner (who talks over you and accused me of trying to hold him hostage by writing a bad review if he didn't lower the price) but he is extremely defensive. I never asked him to lower the price and was insulted by his insinuation. I asked him if he thought $299.86 was fair for a $34.99 part and about 5 minutes of labor. He never directly answered that question but talked on and on about how he supplies all his "guys" (there are 4 others) with what he repeatedly told me are "expensive" Appliance Blue Books that tell them what to charge for a given part of a given brand and the labor to replace it. There are such books but they are obviously not taking a local cost of living into account. You pay New York City prices in Chino Valley. Great scam for this local "AFFORDABLE" company. Before you call them, check out the other reviews on Yelp and you'll see, as I did (too late), that you will pay way too much with these people. As one other reviewer put it, "let the buyer beware".
Stephen P.
Jan 2021
Excellent. Quickly verified the problem and replaced the display. The controller was OK.
Sheila M.
Aug 2020
I was pretty happy.
Response from Affordable Appliance Repair LLC
"[Member Name Removed], Thank you for taking the time to post this review, it is greatly appreciated."
Branham J.
Jun 2020
They came on time and next day. I was happy because nothing was really broken and tech didn't try to upsell me or charge me for some non-existent issue. I would highly recommend.
Response from Affordable Appliance Repair LLC
"[Member Name Removed], Thank you so much for taking the time to write and let us know how we are doing."
Mavin S.
Apr 2020
It was good work..
Response from Affordable Appliance Repair LLC
"Thank you both for your business and for taking out some time to let others know how we are doing. It is greatly appreciated."
Dee O.
Mar 2020
They replaced the parts in a timely manner, they were efficient and friendly.
Response from Affordable Appliance Repair LLC
"[Member Name Removed], Thank you for taking the time to let other know how we are doing. I really appreciate it."
Craig C.
Mar 2020
Great. It works now.
Response from Affordable Appliance Repair LLC
"[Member Name Removed], Super appreciate your business and your taking the time to let others know how we are doing."
Jodi L.
Feb 2020
Fast, clean, and great communication skills. :)
Response from Affordable Appliance Repair LLC
"[Member Name Removed], Thank you for taking the time to write a review. It is greatly appreciated."
John M.
Feb 2020
Fixed, workmanship and cleanliness after job.
Bill T.
Jan 2020
This is the text I sent to Dan's phone.....its been two weeks since he provided requested services (replacing both kitchen and bathroom sink faucets with my store bought fixtures). ""Hi Dan Well, it's been two weeks since your plumbing services, costing me $600.00 ... Without you returning for the water leak correction issue you left me with. Is this your most professional services ? You have not even returned my repeated phone calls requesting repair of the water leaks you left my RV with. Two weeks has now become a serious issue. Any last efforts to resolve this issue on your part ? Bill"" I would _not_ recommend this company to anybody in need of repairs. Incomplete repairs at a premium price.
Response from Affordable Appliance Repair LLC
"[Member Name Removed], This is Affordable Appliance repairs review page. We do not provide services for plumbing issues, also we do not service the Gila bend area. Can you please check this review and place it where it belongs? [Member Information Removed] appreciate your attention to this matter."
Larry S.
Jan 2020
Fixed it water dispenses
Sharon S.
Dec 2019
They do a really good job and I will use them again. They know what to go through to get the parts. Me and my husband was very impressed. They were very nice and the owner was a nice guy and he sent licensed repair person to do the job.
Bill R.
Nov 2019
Tech called first and arrived on-time - actually 10min. early - which was good! Took him 20 min. to diagnose and was out the door in about an hour. Cost was on the high side but 100% worth it in terms of value. Would highly recommend.
Response from Affordable Appliance Repair LLC
"[Member Name Removed], thank you for taking the time to let us know how we did, it is greatly appreciated ."
Michelle N.
Oct 2019
The service was perfect. I had to call AAR due to a bad repair done by another large local company. The previous company complained about the custom cabinetry around the dryer (which they damaged putting the dryer back in to place), the "short" power cord and the short ventilation duct. I noticed that my dryer was venting moist air around the dryer into the cabinet rather than out the vent as proper so I called AAR. The service technician was very professional, didn't complain about the custom cabinetry and found a quick and easy solution by putting in a different dryer vent tube and a longer power cord. Everything was completed quickly and at 1/2 the cost of the previous company. I will be using AAR for all my appliance needs going forward. They are very professional and efficient both in scheduling and in their service.
Patty L.
Sep 2019
Technician was prompt, friendly and knowledgeable. I have used this service before and both times was completely satisfied with service and work performed. I would highly recommend them.
Cecilia M.
Sep 2019
Tech was on time, explained the issue thoroughly, was up front with pricing and did the repair. Doug was very professional and got the job done quickly. I have used Affordable Appliance Repair in the past and will continue to use their services.
Celyn A.
Sep 2019
This company is my go-to-company when it comes to my appliances. I refer them out to everyone I know. Of course when my washer breaks - so does my refrigerator that I love, love, love so much. It has this dark glass from top to bottom and very unique looking and I so didn't want to replace it. However, they were very honest with me and said that the refrigerator was obsolete and so were the parts - ughhhhh! The tech said they could replace it with other non OEM parts but I'd take the risk of it breaking again - ughhhhh! Long story short, I opted to replace it because of their honesty. Thank you for helping me out in the long run!!!
Brad H.
Sep 2019
I bought my washer and dryer used for a really great price - but knowing that it may need repair sooner than later - I still bought it used because I know I have a great go-to repair company! Sure enough my washer wasn't draining 1 year later! A tech from Affordable Appliance Repair came over the same day and fixed my washer and it's draining and spinning like new! Thank you Don and company!!!! You guys are the best!!!
Brad H.
Sep 2019
My wife and I have used Affordable Appliance Repair for many years and all I can say is 'outstanding service' all the way around from same day service to and affordable price and a fixed appliance every time! Highly recommend these guys!
Celyn A.
Sep 2019
The owner Don is my go to guy for repairs. He sent a technician over the same day - thank goodness - my washer would not go into spin mode and the water was starting to stink! A++++ for this company! I highly recommend for same day service and excellent repair service! C. Hanson South Mountain
Julie D.
Aug 2019
Wow, we were sure disappointed by this company. Two techs came out to our home to look at the issue. Upon their arrival, within about 5 minutes, they came to the determination that the issue was a frozen dinner that was keeping the drawer from opening. Unfortunately this issue had been persistent for more than three weeks, and we only purchased the frozen dinner yesterday. My parents were at the house, not us, and the techs were satisfied, took our check and left. But the issue wasn't fixed. My husband called to have them come back out since we know that there is a suction issue or something keeping the door shut so tightly. (When I go to open the freezer the whole unit rolls forward. I have to hold the refrigerator back and tug **** ** the door for it to open.) The gentleman that called him back said that he wouldn't refund our money (Because it pays for their gas, marketing, time, etc.) and if they did come back out it would be another service fee. Since my parents couldn't prove what was happening that's on us? We are out $60, saddened by this experience, turned off by this company, and losing faith in people who are willing to make sure something is actually fixed before taking our money and running. They didn't offer to do anything to help us...Just made it our problem and that's it. We would not recommend or refer this company.
Response from Affordable Appliance Repair LLC
"Well I am not exactly sure how to respond to this complaint, as I am actually the person who had a conversation with the husband. I am old enough to come from the era of "the customer is always right", but in our entitlement culture that is so prevalent at times I am now forced to push back. Lets unpack the claims above one by one. 1. We did go out to the property to try and diagnose the customer concern. WE AGREE on this. 2. Wouldn't Refund their money. NOT TRUE. We in fact did exactly that as I told the husband on the phone. After being threatened to cancel the check I just advised your husband that I would destroy the check. When a customer cancels a check the bank charges a fee for that transaction. It is always better to just destroy the check and move on. 3. Charging another service call fee. This is also NOT TRUE. When I advised the husband that we could not duplicate his concern and we still had others to take care of I offered to schedule it again for another day at his convenience at NO CHARGE. We are well aware that at times symptoms do not appear at the time of inspection. We as a company do not charge twice to come back to inspect a problem. I understand the frustration of a problem that is not present at the time of the inspection, and have policies in place to make sure that customers do not pay twice. Not their fault it did not appear and we do believe that the reason they called us in the first place is a real problem. 4. The author of the complaint was not apart of the conversation that I had had with her husband, but WE DO AGREE that the parents could not prove the problem at the time of inspection and neither could we. The freezer door slides were in good operating condition, the door seal was not damaged in any [Member Information Removed], and it was functioning as designed at the time of inspection. WE DO NOT make recommendations or repairs when we cannot verify the problem. 5. "Didn't offer anything"? ALSO NOT TRUE. I, the owner, tried to reschedule an appointment for the following day, which was not good enough as he wanted it immediately. I advised him we had others to take care of but we could be back the following day. He was concerned we would charge another service call which I advised him that we would not. For some reason this was still not good enough for him. After receiving many threats and accusations, I advised the husband that I would destroy the check and he could find another company that may catch the problem and effect a repair. NOTE: At this moment the check has indeed been destroyed and no service call fee was charged. The unit may still have the issue but when we were at the property there was no visible signs of the concern and the unit was operating as designed at the time of inspection. I stand by my policy that we will NOT make repairs or recommendations for problems that we cannot verify at the time. I would ask those who may desire to read both sides of the issue, to check the overall work reviews on this site to determine if we are really that evil."
Roswell M.
Jun 2019
Our freezer wasn't making ice, which was bad, but then its temperature went haywire... you know, above freezing. These guys did a good job fixing it. And when something went wrong a few months later, they came back and fixed it again... no charge. Always explained what they thought was wrong and my options. Good dude, too.
Ellen C.
May 2019
I called and a technician contacted me back within an hour. I described the issue over the phone and he provided 3 potential problems with approximate pricing for each. A service repair person could come out same day. David, technician, called on his way here and it was well within the two hour time frame. David assessed the problem and made the repair. He was very professional and honest in his evaluation and pricing for solutions. I would definitely use them again and highly recommend this company.
Response from Affordable Appliance Repair LLC
"[Member Name Removed], thank you so much for taking the time to review our company."
Kendall N.
Apr 2019
Didn't take them long, on time, professional.
MARILYN W.
Jan 2019
11/6/2018 I called them to fix the Dishwasher the repair man said there was nothing wrong they were able make it work. I had to call them back 1/23/2019 and the technician said he found nothing wrong but said that if it breaks down again to contact him. He said it may be the pump that is the problem. he said he will get me the part and the price. I tried to contact them back about the part and i could not get through to them about what the technician said to me., I have been charged twice now for the same work now.
Response from Affordable Appliance Repair LLC
"[Member Name Removed], I am sorry for your experience. I am looking at the history and show that the technicians could not duplicate your concern either time. We unfortunately do not make guesses at repairs and will only recommend a repair when we find a problem. When we run into a problem that we are unable to duplicate we will always apply the previous service call to a verified and needed repair. I am happy to look up your account and refund the 2nd service call. Please contact me directly at 480-436-1733. I am also looking at the call history and show that the last call was 1-25-19? I am not aware of any other time of contact, but maybe it was from a different phone number? Anyway I will call shortly to initiate the refund for the second service call."
Licensing
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FAQ
Affordable Appliance Repair LLC is currently rated 4.8 overall out of 5.
Affordable Appliance Repair LLC accepts the following forms of payment: CreditCard
Yes, Affordable Appliance Repair LLC offers free project estimates.
No, Affordable Appliance Repair LLC does not offer eco-friendly accreditations.
No, Affordable Appliance Repair LLC does not offer a senior discount.
No, Affordable Appliance Repair LLC does not offer emergency services.
No, Affordable Appliance Repair LLC does not offer warranties.