ACTION PAINTING LLC

We had to have them come out a couple of times to do some touchups. They could have done a little more quality control. They painted our garage door and painted it to the top of the trim of the garage door. So when we opened the garage door all the paint peeled. Then they came back and had it peeled all off and redid it. Getting them to come back was a little bit difficult.

The painting job started late, took a day longer to do than what was quoted, and there was over spray on two surfaces (oven/stove) and a shop vacuum. There were several places that were not painted and needed touched up. There was paint on our new tile floors and we did not get the 2 colors, plus white as quoted. The painters used the ceiling color (not white) on all trim and doors, rather than white. My mother found the painter digging in our yard with our hand shovel (don't know why) and the hand shovel was missing when they were finished. The salesperson, Sarah, was great. In fact, even though this quote was about $400 more than another one, we were impressed enough with her service that we chose Action Painting. I'm sorry we did now. All in all, a very mediocre job.

The painters arrived on time, and began immediately power-washing, masking, removing (and cleaning) the Sun Screens from each window and properly preparing all the surfaces for the paint. We were very impressed with the professionalism and workmanship of this crew. They did not waste any time, worked with an eye toward providing a quality finished product. The job was completed in two (long) days and we couldn't be happier with the results! At least 3 neighbors stopped over to get information on Action Painting - and that was while they were still on the job site! The final invoice came in exactly as quoted and the crew cleaned up everything and encouraged a thorough inspection before calling it "complete".
This was an excellent painting experience for us and we are so happy with the way our property looks now!!

Owner Jeff Mullen arrived with a trainee on the appointed day to provide an estimate. Throughout the estimate he stressed his company's prep work and really sold me on that. I pointed out our stairway banister and the numerous chips in the old paint. I asked what he would be able to do with it. He said it would be absolutely no problem, he had seen much worse, and again stressed that the job was "90% prep, 10% paint." Although his estimate was higher than the other 2 companies we looked at, we hired Action Painting because we had confidence they would do the job right.
The work was done by 2 painters over the course of 2 days. One painter, Cesar, spoke excellent english while the other spoke none at all. We talked to Cesar about the work to be done, minor repairs to be made to walls, and the need to sand the chips in the banister to blend them in. He assured us all would be done to our satisfaction.
Ultimately, we are happy with most of the work performed, but dissatisfied with the banister. Cesar did an excellent job with the minor wall repairs, and he and his partner did a nice job with all walls and ceilings. We are especially impressed with the nice clean lines in the transition from one color to the next on adjacent walls. They left very little mess, except for some drips on the carpeted stairs that must have gotten past the covering.
The banister is a different story. The numerous chips were never sanded, blended, primed, or prepped in any way. They are clearly visible through the new paint. The railing itself has a rough feel to it because it was rolled on instead of brushed. I made these complaints known to the owner, Jeff, and for the first time since the estimate he came out to the house to see for himself. Jeff then proceeded to argue with me about the banister and accused me of having unrealistic expectations. He kept referring to the visible chips as "wood imperfections" and said there was nothing that could be done, save for removing the banister and "floating" it in new paint. From the attached representative photos you can clearly see they are old chips, not imperfections. I was not expecting the banister to look like new, but I was expecting it to look better than new paint slopped on unprepared wood. Jeff even argued that he only charged me $50 for the banister, intimating that I shouldn't expect better, even though the charges were never broken down separately in this $1500+ job. I was very disappointed in his response to our complaints. Ultimately he offered to have one of his painters stay for 30 minutes to "try and make it look better." A real professional would fix it right, instead of placing an arbitrary time limit on repair work. I declined his inadequate offer and will fix it myself.
Although most of the work was done well, our disappointment with the banister overrides our satisfaction with the rest of the job. I was especially disappointed with owner Jeff Mullen's response to our complaints. After being sold on his "90% prep, 10% paint" sales job, I feel like we were taken by a company that does not stand behind their promises. I will not hire Action Painting again, nor will I recommend them to friends and neighbors.

See above

They did a good job; they did all right. Their prices were good. I probably would use them again.

Overall it went well, very satisfied with their service and performance.

They did not clean after they were done and I had many issues with the work that they did. I had some issues with my door. They painted it but there were bubbles of air. It was not fixed and I am going to do it myself.

The painting was done very well. The clean up after the prep was not very good. They came back and cleaned up the area.

OK

The owner, Jeff Mullen, has 9 crews. He does the marketing and estimate. He invites you to look up his licenising, bonding and insurance information. The reason he invites that is because in this down economy many contractors are not necessarily renewing the licensing and he wants clients to know he runs an ethical business and he makes his information available. He provided exceptional service, does not request payment up front and in fact will not take money until you're satisfied with completed work. I had them come back twice before I was. He stands behind his work and is obviously proud to do so. He and his crew are professional and wonderful to work with. I highly recommend him.