Absolute Value Heating and Cooling

"We would like to apologize for your experience going back to 2011 and thank you for your comments. This only helps us both identify and address on going areas and opportunity for improvement. Changes to our daily operations have been implemented such as but not limited to, better training, closer employee monitoring and support, as will as daily follow up calls to every home we're in, in order to proactively gather customer evaluation directly and on an immediate basis, rather than indirectly, at later date or not at all. These improvements have enabled us to earn our current A rating with the BBB and zero complaints with the Registrar Of Contractor."

"We want to apologize for your experience and our technician's lack of communication with you and our office. We always welcome both positive and negative comments as this enables us to continually refine our operational policies and procedures. At times, down unit service calls sky rocket which unfortunately necessitates us to proactively contact our previously scheduled customers for routine service (whose systems are already working) and ask for their permission to reschedule rather than cancelling it altogether or worse, not showing up at all. Whenever a customer has denied that request, which is rare, we have always kept the appointment day for them. Our policy for maintenance agreements has always been to cheerfully refund the unused portion of time left on the agreement in a timely manner. On a daily basis for the last 3 years, we contact every customer from the day prior to thank them for their business and ask for their evaluation of our technician and level of service. We now know that this immediate and direct input is much more valuable to us rather than occurring indirectly, at a later date or not at all. We currently have an 'A' rating with the BBB and zero complaints with the registrar of contractors. If the need where to ever arise, we would be happy to be given the opportunity to serve you again in the future."