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AAA Hardwood Floor Inc

Founded 2004 • With Angi since September 2010

4.7

(32) Verified Reviews

Business Details

Phone Number

Address

4625 W Mc Dowell Rd Ste 150

Phoenix, AZ 85035

Description

We specialize in hardwood floors and hard surfaces recoating. We do not subcontract. We use our own in house installers. Ken Tran-President of the company is very will known in the industry. He is 1 out 6 certified wood floor inspector for the state of Arizona. He is a committee member with the National Wood Floors Association and help writes/revise their guidelines. Ken also has been a guest speaker to the Arizona Registrar of Contractors Inspectors. We offer free consultation to help you with your decision making and offer the best rate in town. Additional phone - 602.916.0008 Additional email-info@aaahardwood.com...

Verified Reviews

A few reviews for this pro...
4.0

08/29/2016


Patricia S.

I would say it was good. I would use them again for flooring. They should not have recommended the contractor they did.

Description of Work
They repaired the kitchen floor and the bathroom.

Category flooring contractor, home remodeling

5.0

08/18/2016


Daniel D.

I can't fully express how happy we are with this company. In the nearly 20 years of owning our home, we have never had such a positive experience with a company. I asked for someone to come to my home in order to measure and submit a competitive quote. A sales person was sent. A few days later I received a follow up call. I expressed that I had additional questions. At that point, Ken, the owner came out to my home to address my questions. I was very impressed with his knowledge and expertise. He is truly and artist when it comes to designing and installing hardwood floors. He takes great pride in his company and the work of the entire team at AAA Hardwood. The quote was very competitive in price. We scheduled the work to be done during part of the summer when we would be on vacation. Before the work was to begin, I asked if they could do a decorative herringbone pattern in my dining area. Ken got back to me with a very reasonable up charge, which I expected. The additional cost was less than what it would cost to purchase a nice area rug for the room and the custom look, outstanding! The work was finished in a timely manner. During the course of the installation, Ken texted me progress photos. All of our furniture was moved and put back in place with nylon cushion pads on the furniture legs to protect the new floors. They even replaced the casters on a desk chair with felt casters to safely roll over the floor without leaving a scratch. Finally they expressed appreciation for our business with a thoughtful gift. I would recommend AAA Hardwood and Ken Tran in a heartbeat! Craftmanship like they provide is so very rare these days!

Description of Work
Re sanding and coating existing hard maple floors, We also had them replace two carpeted areas of our home with matching maple hardwood.

Category hardwood floor

5.0

06/24/2015


Suzanne K.

Professional crew. Showed up on time. Removed all the old carpet and moved the furniture. No ala carte pricing! One price for everything. They installed felt pads in my furniture. They did a beautiful job and the floors are gorgeous. My only recommendation would be to make sure to tell the customer to buy the felt pads. That wasn't clear. I loved the work so much that I called them and has them come back two weeks later to do the stairs.

Description of Work
We had hickory hardwood floors installed in three rooms and a master closet. About 925 square feet total.

Category flooring contractor, hardwood floor

Service Provider Response

Thank you for your trust in us! We really appreciate your business. We strive to offer the best customer service centric experience when your purchase from us. Your recommendation is heard and we will implement it. Thank you again. Sincerely, Tracy Tran
5.0

05/20/2015


Angela K.

I wish I could pick something higher than an A like A++++++. I had 4 companies come out and give me quotes on doing my floors. I liked Ken right away, because we had a Connecticut connection. Regardless of that I loved the samples he bought and that he brought. He knew exactly what I wanted. He was the lowest quote I received, but a few hundred and then I got a call that they were running a Memorial Day special and they would take off an additional $400. So it was a no brainer with that savings we decided to do the baseboards. We went back and forth trying to decide if we should do the floors it has a big price tag. I hated the tile that was there and I love hardwoods being from back east. Went ahead and did it and it's the best decision that I have made. They look amazing. Can you be in love with your floors??? I think I am. Jessica was a pleasure to work with in the office and the crew that came out was the best. Ed and his team of 3 guys working both days doing a great job. They finished the floors in one day over 750 square feet. Amazing. I came home from work looking for mistakes. That's the type of person I am. I expect perfection from professionals. I always find something wrong. I looked and looked and looked and couldn't find anything. It looked amazing. The lines are perfect. It wasn't an easy job since I wanted it to run continous from all the rooms, but there was a stairway and wall. They did it thought in one room the boards are in the same spot as in the other room behind the wall. The transitions from the carpet and to the bathroom travertine is perfection. I don't need to have any stupid transition pieces other companies were going to do. To me that looks cheap and unprofessional. I honestly can't say enough about these guys. Second day they did the baseboards and cleaned up. Oh did I mention they moved all the furniture and put it back to where it was. Other companies said they would charge or I could hire movers. AAA did it for me. I had bought felt pads to put on the bottom of my furniture when I got home and left them on the counter. They acutally put them on all my furniture for me. I didn't expect that. Way to go above and beyond. Please look no further and hire these guys. You will not regret it. They are prefection. Ed and his team are amazing and I really can't say enough about them. Please send lots of work their way.

Description of Work
Installed hardwood floors in kitchen, family, dining room, front foyer and installed new baseboards in entire first floot

Category carpet installation, ceramic tile, flooring contractor, hardwood floor

Service Provider Response

Thank you for your business [member name removed]! We work hard to ensure that all our customer receive our 5 star customer service. Is because of great referrals like yours is how we continue to be succeed for the last 11 years. Many thanks. Have a wonderful and safe Memorial weekend. Sincerely, Tracy
5.0

03/18/2015


Kim S.

They are amazing. Ken uses no pressure and is very nice. I really like the fact that they didn't have to use a transition strip. One of the products they carry is not as thick so you can use it with tile or carpet that is already installed. I specifically needed a product that I would not have to have a transition strip. It has been 11 months and looks brand new. We have had no issues. I would 100% recommend AAA Hardwood Floor Inc..

Description of Work
They put in 763 square feet of hardwood flooring of which I purchased from them.

Category hardwood floor

2.0

01/21/2015


Trea M.

The process was easy and relatively odor free. They replaced termite damaged planks, sanded and refinished 2 rooms. They then used a UV light to cure the finish - which was the big selling feature for us. However after a couple months the finish still looked splotchy. We had Ken back out to take a look. He said he had no idea how that could happen but would look into it and get back to us. He assured us that he would make sure we were satisfied with his work...we haven't heard from him since (that was almost a year ago). The finish is still splotchy.

Description of Work
Refinish wood flooring in 2 rooms

Category flooring contractor, hardwood floor

Service Provider Response

Hi [member name removed], thank you for your feedback. I have checked with Ken and he said there was discoloration because your floor is cherry species. It will take a few years to acclimate to the color. However, if it's a finish issue, then we will take care of it for you. Our office will be in contact with you shortly. Sincerely, Tracy Tran Vice President
5.0

01/01/2015


James G.

AAA did an awesome job. They have very competitive pricing. They work on Saturdays and arrived promptly per the scheduled appointment time. The crew was very polite and communicated well with me to ensure they were meeting my expectations. They found termites in one room after removing the old carpet. They were willing to reschedule that room until later the next week so that I could have the room treated by my termite company. The also installed new baseboard that I had purchased myself and painted prior to the installation date. The baseboard installation was excellent. AAA was recommended to me by a friend and I would recommend them to my friends as well.

Description of Work
Installed hardwood floors in two bedrooms.

Category hardwood floor

5.0

12/06/2014


Laurie S.

We could not be happier with the result. The first thing they did right was send enough crew for the job! we all have had that experience of watching one or two guys struggle through a big job! Each man they sent was polite, on time and great about keeping the work site tidy.. The crew also seemed to work very well with each other. One of the things that impressed me was when what was supposed to be a simple repair turned out to be far more complicated. There were several boards that were to be replaced in another room and when they were lifted up there were a lot of termites. The three guys working came up with a plan. So the termites didn't spread out they sent me to Home Depot for termite spray and sprayer. They mixed the solution and then treated an area, took up the board and sprayed again. They really didn't have to go the extra mile but they did. We arranged for them to come back after treatment and their guy just finished about an hour ago. The floors look amazing and the whole experience was positive from the original estimate to completion. The office staff verified dates and arrival times and let me know when there was going to be a delay. If you want great floors and a pleasant overall experience AAA is the way to go.

Description of Work
They had to demo marble tiling, take up carpet and install hardwoods

Category ceramic tile, flooring contractor, hardwood floor

5.0

11/06/2014


Diana E.

After negotiating with the salesman, we came to a comparable price. The owner was kind enough to accept our cash offer which saved us a nice amount of money. The office scheduler had informed us that they would be able to get someone within two weeks which we were fine with. I received a call the next day stating that the installers would be ready in less than a week. We were very excited to get our new floor so we agreed. Originally, the job was to take 2 days but Van, Mauricio, and Carlos, did it in one day! They helped move the furniture, were courteous, and did a superb job of collaborating and including my decisions into the project. They cleaned up everything and left me with a transformed home. I can't wait to get the upstairs done soon. Everyone that comes to our home tells me how beautiful the floors look. They quality workmanship is superb!

Description of Work
Installed two large rooms of wood laminate flooring.

Category flooring contractor, hardwood floor

5.0

10/29/2014


Jon M.

They did a great job! I think the price was reasonable and I was satisfied with the quality of their work. They manufacture their own wood and it looks fantastic. They finished the job in one day, and that's including moving furniture, ripping up carpet, and installing the floor. The owner himself comes out to do the estimate, and I was definitely impressed with his knowledge and professionalism. They're an outstanding company and we'll definitely be using them again!

Description of Work
We had them install a new hardwood floor.

Category hardwood floor

4.0

10/15/2014


Ellen J.

The way the work was done, didn't make sense. The workers started to demo the old carpet in the master and the other bedrooms first. We had moved all 3 bedrooms ourselves to save time, to the master bathroom and other rooms, keeping the door closed to keep things clean. The door was opened and all my furniture and belongings were coated in filth from the demo. Instead of the beds being taken apart and moved out, they were placed upright on there sides and all suffered some type of scratches and marks. One bed which was new, suffered a chunk of wood being taken out of it but the bed was repaired by Larry. No room was completely done at once so we cleaned each night to keep the dust down but this was futile. We could not eat at home since all my brand new appliances were coated and so was everything in the pantry. I wish we had been told ahead of time about the amount of dust that would take place. Every inch of the house was coated, all clothing, dishes, pantry, sheets, towels everything was filled with dust. We had covered our electronics/unit but the cover had been removed and tossed. Another issue was; the cutting of the boards and materials were done in our front walkway. Our entire porch was trashed along with all the furniture. Sawdust filled our front yard in the rock area along with the garage since the workers came in and out with supplies being placed in the garage. We were very upset at all the mess both inside and out and only wished we would have known ahead of time. My husband said we would have moved everything in the garage if he had known. We stated we would have to get a professional cleaning crew to come in and the company sent us a check to cover the cost. The hardwood floors look amazing! Larry did a great job of cleaning up when he was here. Our suggestion in the future to other clients, please be aware of the intensity of the mess and to move as much of your things as possible ahead of time. Our porch was cleaned by the workers and the sawdust taken up from the yard but my husband cleaned the sawdust too with his shop vac since there was so much left in the yard. I also found several pieces of cut up baseboard in my plants out front. Floors get an A rating but the overall gets a C due to the mess.

Description of Work
We were looking for a company to install hardwood floors and selected AAA Hardwood based on the reviews I read. Carlos came out and gave us a quote on our 2,000 sq ft home. The quote was for flooring and new baseboards as well. He assured us that all furniture would be moved by the workers and that the beds would be taken apart and moved as well. He said that fragile items needed to be moved by us and that was understandable. He stated that items would be covered and we could tell the guys where we wanted them to start working first. We choose the master bedroom first so we could get one room done, clean and move on to the next.

Category flooring contractor, hardwood floor

1.0

08/18/2014


VIRGINIA C.

Very disappointed in this company's response (or rather lack of it). They coated my floor a couple of years ago and I was in need of some repair to the wood. Long story - I had a big party coming up and the owner of this company came to look at my floor. He left saying he would see if he could find the wood for me and he would call me back. 6 weeks later (after two calls at 2 week intervals), I finally get the guy on the phone and he says he can't help me but will be glad to put in a new entire floor. I got back on Angie's List and found two companies that had the right wood within 24 hours.... really, did this guy try that hard to find the wood and he couldn't even give a previous customer the courtesy of a call back?

Description of Work
I asked for a hardwood floor repair

Category flooring contractor, hardwood floor

Service Provider Response

Dear (removed member name), We apologize for the inconvenience you have experienced. You have contacted us to add additional wood floor to an area in which you had a pony wall removed. As an expert in wood floors, we are uncomfortable with installing any wood floors without an exact match and with knowledge who the manufacture is. Wood floors have natural characteristics and ages differently. Thus depending on the origin and manufacture the differences will be inherit over a period of time. We are happy that someone was able to find a match for you as were not able to. If you have any concern with the coating, we would be more than happy to help you with that. If you have any further questions or concern, please feel free to contact us. Sincerely, Tracy Tran Vice President
5.0

07/07/2014


Barry S.

Excellent. All was stated and completed on time and the flooring looks great!

Description of Work
New flooring throughout my house.

Category hardwood floor

5.0

05/12/2014


Carroll F.

It was awesome. They were very professional, worked with us on getting one into the house done and doing the other. There were no delays, no issues with anything that came up, they had good suggestions on how to handle the laying of the wood, why they use trim and take the base board off and lay it over. All of the little details we didn't think of, they handled. We've got a whole brick wall and it goes in like a crescent moon for a bay window in our step down living room and they were able to have the wood go right across it that it looked like the brick was laid on top of the wood. It was an excellent job and it looks perfect. I was very impressed and we got what we wanted.

Description of Work
AAA Hardwood Floor Inc. removed all the carpeting and re-carpeted three bedrooms, tiled the master bathroom and put in hardwood floors on the living room, dining room and the den.

Category carpet installation, ceramic tile, hardwood floor

4.0

02/23/2014


Tom W.

Provider was very professional and was willing to negotiate a fair price for the work. The work was performed with quality in mind and without complications. The staircase was done with prestigious craftsmanship. I as the homeowner provided all the materials and AAA completed the installation one day later than project but the quality surpassed the extra day in delays. Will definitely use this provider in the future for additional work.

Description of Work
Provider installed laminate/hardwood flooring on the second floor and staircase of two story home.

Category hardwood floor

5.0

02/03/2014


Edward H.

Very professional from quote to finished job. Work was done in a timely manner and installed professionally. They moved all the furniture and cleaned up and returned the furniture when the job was complete. We would definitely hire them again.

Description of Work
Remove the carpet in the great room and install engineered hardwood.

Category hardwood floor

5.0

09/16/2013


Don P.

It was a great experience from beginning to end. Ken came personally to measure and we discussed options. We scheduled a date, working around our schedule, and they began the Tuesday after Labor Day. The job took 5 days, including a Saturday, and a few hours the next week to wrap up minor details. From the start the team was meticulous. The craftsmanship was excellent. Kenny, the crew leader, pointed out instances where they'd taken special care to match things up. I have nothing but positive things to say about AAA Hardware Floor and do expect to use them again on another project.

Description of Work
Removed 300 sf tile and 1,300 sf carpet and installed 1,600 sf of high-quality laminate purchased elsewhere.

Category flooring contractor, hardwood floor

5.0

08/19/2013


John M.

Our installation is not until 8/29 & 8/30. I will update this review when the job is complete. We had apx 700 sq ft of engineered wood floors installed two days ago as scheduled except we had five qualified installers here and the job was completed in just one day. We are completely satisfied with job that was done and the great look of the floors. I am sure that if we have any issues with the floors I fully expect that AAA will take care of them since there has been nothing but great customer service from this company. We would recommend them for any of your flooring needs. We had some question regarding our newly installed wood floors regarding some adhesive that was left on the wood. Ken can out (which is not a short trip) and took care of our issue and was also helpful in answering other flooring questions we had. I have not come across anyone else in Arizona who is as customer oriented as this individual.. If you are interested in new flooring and do not contact this company your are making a mistake.

Description of Work
We have ordered engineered hardwood floors.

Category hardwood floor

5.0

08/05/2013


Kyle W.

These guys did a great job. The floors are beautiful and the price was good (after negotiating of course). I had talked with 2 other installers and they edged out one other company simply because they were the only company to offer a lifetime warranty on the install. Most others offered a 2 year warranty. They were also the only other compnay to offer to cut the baseboord rather than remove and replace the baseboards. My only knock is that I had requested a certain install time when talking to the sales rep. and somehow this request was lost in the shuffle. I was called close to the time I was expecting just to be notified that my install date was 1 week later. Given teh quality of the job and proffessionalism of the crew, I am happy to overlook this small inconvenience.

Description of Work
Installed approx. 900 sq ft of hardwood floors in downstairs area of home.

Category hardwood floor

3.0

07/08/2013


Gerd A. Z.

The craftsmanship is partially substandard and could have done better. The coating of the floor was to expensiv

Description of Work
Repair and replace Cork floor

Category hardwood floor

5.0

03/31/2013


Teresa T.

Overall, the company provided great price, professional services, and was very responsive to my needs. Love the work they have done.

Description of Work
Excellent Company. Great price and excellent customer services Provided me with a wide variety of samples selections as requested. Helped me, advised me, and guided me through the process of narrowing down the kind of wood floors I wanted. The kind of wood that and was appropriate for installation. Came the day of installation they were very professional and punctual. I love the crew because, they were very hardworking and professional. They removed all my carpets and installed my wood floors on schedule. They cleaned up after the job. Put everything and all my furnitures back carefully. They clean up my floors and made sure I was happy. I loved that they made sure I was happy with the job before they left. I recommend this company to everyone. I would definitely use AAA Hardwood Floors again in the future. I have used them twice by the way.

Category hardwood floor

5.0

03/19/2013


cara D.

Simply outstanding. I could not be happier. My floors look fantastic! Ken and his brother did an exceptional job. They are very professional and did everything they said they would do. Their price was fair, competitive and there were NO extra fees added on. The price they quoted was all-inclusive. This included installation, product, leveling the floor, furniture moving/replacing. It took the crew of 4 twelve hours to complete the job and they finished in one day.

Description of Work
AAA Hardwood Floor installed approx. 700sq. of engineered wood flooring in my home. The price included furniture moving, removal of old carpet, leveling the floor, installation and cost of wood flooring.

Category hardwood floor

5.0

03/10/2013


Eric S.

I obtained the number from Angie's list and noticed the positive reviews. I called and set up someone to come out with an estimate. Ken arrived on time and provided me with an estimate. I was happy with the estimate and his explanation of the process. Very detailed and there weren't any surprises. The only thing I did was disconnect some wiring from the wall for my entertainment system. AAA Hardwood removed all the furniture from the room, removed the carpet and base boards, and then started to prep the floor. After prepping the floor they started the process of lying down the engineered wood floor (Birch Pecan-6.5 width).The arrived at 0830am and didn't leave until 8:30pm. They only had a small break for lunch. The entire crew worked all day and was VERY professional. The quality of their work was excellent.

Description of Work
Installed woods floor for approximately 500 square feet in the upstairs loft area and hallway.

Category hardwood floor

5.0

01/16/2013


Tonya B.

We came across AAA Hardwood Floor Inc. at the Home & Garden show in Phoenix in March 2012. They came out in March and provided a quote. Heath came thoroughly prepared with tons of samples and provided a quote on the spot. In Nov, we hired AAA to install a new hardwood floor in our kitchen. The honored the quote provided to us in March. Before the install, AAA came to our house to walk us through what to expect on day of install and collect a deposit. On day of install, a team of people (including the President of the company) arrived right on time to remove the old flooring. Once removed, Ed installed the new floor on his own. He did an impeccable job! It was amazing to watch him strategically figure out where the pieces would go putting together the perfect puzzle. Ed was professional, disciplined and did high quality work! Once the floor was installed, AAA vacuumed up the dust, picked up all of their equipment including the small pieces of wood on our outside patio from when they had to cut some of the flooring. They left us with all of the leftover hardwood from the floor install and they honor a lifetime warranty. So, if anything happens to the floor they will return to fix it. I am really impressed with AAA Hardwood Floor Inc. and will contact them again for any of our hardwood flooring needs.

Description of Work
AAA Hardwood Floor Inc. removed our old kitchen flooring and installed new hardwood flooring in Nov. 2012.

Category hardwood floor

5.0

08/24/2011


Garnavieve B.

This is the second time I have used this contractor in less than 2 months. Both installations went as planned. The workers were neat and professional and left the home immaculate. Prior to this installation the Contractor and I discussed the installation including the direction in which the flooring was to laid. I love the product that was installed. I selected an engineered hardwood that was slightly distressed since the floor will be exposed to a lot of foot traffic and 4 dogs. the contractor provided instructions for the proper care of the flooring. If you are looking for hardwood flooring and want a top notch job be sure to use this company!

Description of Work
The Contractor installed new hardwood flooring in the living room, kitchen, laundry room, & linen closet of my cabin. The Contractor also install new ceramic tile in the master bath.

Category flooring contractor, hardwood floor

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Discover, MasterCard, Visa, PayPal, Check, Financing Available
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Installation & maintenance- hardwood, laminate, carpet, tile, stone, resilient, athletic courts, rugs, granite, medallions & custom designs. Flash UV recoat. Instant Cure commercial grade coating. Green low VOC.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about AAA Hardwood Floor Inc

    How is AAA Hardwood Floor Inc overall rated?

    AAA Hardwood Floor Inc is currently rated 4.7 overall out of 5.

    What days are AAA Hardwood Floor Inc open?

    AAA Hardwood Floor Inc is open:

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 12:00 PM

    What payment options does AAA Hardwood Floor Inc provide

    AAA Hardwood Floor Inc accepts the following forms of payment: Discover, MasterCard, Visa, PayPal, Check, Financing Available

    Does AAA Hardwood Floor Inc offer free estimates?

    Yes, AAA Hardwood Floor Inc offers free project estimates.

    Does AAA Hardwood Floor Inc offer eco-friendly accreditations?

    Yes, AAA Hardwood Floor Inc offers eco-friendly accreditations.

    Does AAA Hardwood Floor Inc offer a senior discount?

    No, AAA Hardwood Floor Inc does not offer a senior discount.

    Does AAA Hardwood Floor Inc offer emergency services?

    Yes, AAA Hardwood Floor Inc offers emergency services.

    Are warranties offered by AAA Hardwood Floor Inc?

    Yes, AAA Hardwood Floor Inc offers warranties.

    What services does AAA Hardwood Floor Inc offer?

    AAA Hardwood Floor Inc offers the following services: Installation & maintenance- hardwood, laminate, carpet, tile, stone, resilient, athletic courts, rugs, granite, medallions & custom designs. Flash UV recoat. Instant Cure commercial grade coating. Green low VOC.