Envision Security Inc

Installs were quick and professional, but the sales group lied about everything. This includes cost, warranties, customer service. If you don't care about costs and warranties, then go for it. But BUYER BE WARE!

It was a great experience. They were very informative. They answered every question. They were as awesome.

They installed it quickly and efficiently. He was patient and showed both me and my hubs how to work it. He even guided us through the app. I would highly recommend them.

It went great, he answered all of our questions.

Excellent Service!

It went great! Blake was the salesman who sold us on this awesome system. I am a skeptical person and want my family to be safe, also while not getting screwed or gauged in price. ADT was already installed in the house from previous owner and ENVISION beat there prices and products. Like I said I am skeptical and careful with all our financial, and security decisions and i asked ALOT of questions. Blake was able to answer any questions I threw at him. He is very knowledgable on the entirety of the system, from basic to the most advanced technologies they have. We are extremely pleased!

At first it went great. Staff was professional and when the first tech installed the alarm panel in the wrong area, they came out quickly to place it in correct area. A week after install, they auto charged my account for payment, even though we were told there would be no payments for 3 months. Carl came out and refunded us the 3 months. But, that was first red flag.  Now the system, after three weeks is setting its self off, even when disarmed. When we called in, we got the run around from the 800 number they provide. So I called Carl, who set everything up and he said to call his office and they would get someone out quickly to get repaired. Spoke with office and low and behold, they have a tech out and no one can come until monday. I called Friday afternoon after multiple false alarms, resulting in me leaving work to make sure cops didn't show up. So, the alarm is unusable at this point. And pending repair. Overall, I'm starting to regret signing up with this alarm company and wish I could terminate service with them. Watch out for the contract terms, free install, 3 months free BUT they lock you in for 60 months and only give you three days to cancel.

After signing papers and getting everything finalized, the tech came within an hour to have us hooked up and ready to go. We are very happy with our security system. So far, so good.

Representative was very courteous, helpful, and knowledgeable.  I signed up,  The system was installed as promised.  I like it much better than the systems I've had in the past.

Today 5/21/16 the alarm was installed. The installer from Envision was very much on time. He was another professional representing Envision. He was very experience with the installation of the system. He completed the job quickly and with no mess. He was also very detail in instructing my wife and I on the use of the system via key pad and application on our smart phones. Again, I will refer family and friends to the professional company of Envision.

Sales person Shota was very courteous and knowledgable.  He explained in detail what I would be getting, how much the cost would be and how Envision Security would be an improvement over my previous system.  He even put away my trash cans for me.  I didn't feel pressured during his presentation.  It was overall a positive experience.

The service technician Donald that installed the system was prompt. Knew his work and also provided additional insight to my home. He was friendly and professional. The alarm system is a noticeable upgrade to what I had and is user friendly. The only flaw I noticed was the window stickers are not double sided and you have to put them on the outside. This does not make sense. Other than that I would highly recommend this company.

The Sales Rep Carl Dinora did an excellent job explaining the new system
and all of the great features.  We replaced the ADT System we had with
this new one and it is amazing the update options available.  It truly
makes us feel more secure and safe.  Carl did an exceptional job walking through the entire program with us and made us feel like one of the family.  We truly appreciate his time and efforts. 
On the installation, we had Ernie and he too did an awesome job.  He knew the system inside and out and the installation was easy and thorough. 
I would highly recommend this group to anyone who is in the market for a new security system.  It was nice to know that the team we are working with have been a part of this organization for over ten years.  It says alot about the company and the people. 
I am so happy to make the switch.  Thanks Team Envision for making me feel safe!!
Jo Ann Dirtadian

unknown

Everything well smooth and quick.  They were on time and very informative.  There was no pressure to buy anything.

I have a monitored interior security system in my home but believed it was important to consider getting an exterior camera for the front door. I asked for an evaluation from my present (now previous) alarm company.  They sent a man out who seemed rather disinterested in me, my house, my needs but instead was eager to demo his new phone app. I went on Angie's List and found Envision and thought I would give them a try, fully expecting that I would end up staying with the company I had been with since 1989.  
Carl and Nick came out from Envision and listened to me and looked at my house and needs.  They discussed what the pros and cons were of different situations that could endanger me, my family, and my property.They showed me their solutions and their prices and the latest in the technology. Quite a modernization from my 2010 system.
The next day Treg installed a new panel, new wireless transmitter, and new exterior camera.  
All 3 employees were polite and punctual but most importantly they were straight-forward and COMPETENT. 
There was no initial cost. I have a five year contract to have my system monitored. I am pleased to be doing business with Envision,.

Received $0 install, representative was on-time and informative. He was able to provide a full written quote and other needed docs.

What the system cover in compare with other systems, the quality, how the system can protect my family and we can have 24hrs monitoring.

unknown

We bought our home a couple months ago and the previous owners let us know that a security system was part of the home, and they provided the name and number of the agent they had been using, and highly recommended. This agent has since moved to Colorado, so our service was provided by his associate, Carl Dinera, of Envision Security, Inc. 

Carl is extremely personable and explains everything in detail, answering every question we could think of. Our new home had many security features already, but Carl did have some recommendations for further enhancing the system, which we agreed to. An appointment was made for the very next morning to have the updates put in the house (at no charge to us), and Carl came by a few hours later to check on us again and make sure we were all set up. Our monthly fee is very reasonable, and even though we signed a contract for the monitoring of this system for 60 months, if we decide to move Envision will install a new, compatible system in our new home at no charge to us. Envision also will replace any battery that our system uses at no charge, for the life of the system (there is no service fee for the call either).

Overall we are just starting out with Envision Security but the service thus far has been excellent! We highly recommend them to anyone looking to install a new system or turn on an existing system.

Very knowledgeable, answered all my questions, professional and personable. Would definitely use them again.

unknown

The installer arrived as planned.  He too was professional and knowledgeable.  It took about 1.5 hours to do the installation.  He explained what he was doing and how each part functioned as he was installing.   He explained how to use the system - to set it and unset it.  So far so good.  

unknown

Sales person provided all information on system and we choose to convert. 

Installer converted i two hours and added additional items desired.

System is easy to operate and is efficient.

Both sales person and installer were very knowledgeable and were able to address all of our questions and concerns.