Arizona Pool and Spa Renovations

Received them and installed myself

Great fast friendly customer service

First job went very well. Second job still underway but progressing well.

They got it all done in less than a week. It went well.

Prompt and clean service. Responds in a timely manner and follows up with work preformed

Everything was completed on time and as promised

terrible will not recommend poor quality, poor service.

Flawless, as far as I can tell.

We used this company because all the reviews indicated that they were a top-notch provider and were very much aware of the reviews they have received. In retrospect, those reviews are great unless there is a problem.

When we signed the contract, we were told a specific order that the pool remodel would be handled. we were told it would take extra time because some new concrete had to be poured and it would need to cure before the acrylic deck could be applied. we were told that while the curing would take about a week, we would see all the other work done so as to not lose too much time. we were surprised to see all that other work done before the concrete was poured. from that point forward, there was no coordination between the folks managing the job and the folks scheduling the work to be done.

the acrylic was applied and was supposed to be completed the following day with the color and sealing. that did not happen. I called about the problem and was assured all was ok. we were told that we couldn't walk on the acrylic for 4 days. we were surprised to see the pool being filled before the deck was complete, especially since it was only 3 days into the 4 day wait for curing. after the pool was filled, the deck folks returned to finish off the deck we had been assured was already completed. when they did this, they had to grind excess acrylic off the pool area. that acrylic fell into the pool and the company never bothered to clean it out. we have been trying to remove the sand and grit for 6 weeks. we can vacuum a little out at a time.

When the pool was completed, the company was supposed to start up the pool and get the water balanced and ready for acid and chlorine. while Tim assured us that when Mike started the pool, we learned after 10 days with water that no stabilizer, acid, or chlorine had been added. When stabilizer was added to the pool, it seems to have stained the finish. we have white blotches in a regal blue pool finish.

after 6 weeks, we noticed a crack in the new deck, in an area that was newly poured concrete. Don showed up to patch it. After a single application, absolutely nothing has changed.

the management for this company does not do well when things go sideways. When we call to get service, Don screams at me and tells me he's very busy doing new pools. This morning he suggested that he has lots of customers and will get around to taking care of my pool when he can.

it is because of this attitude that I am forced to seek help from the registrar of contractors. In 66 years, I have never had to seek help from the ROC.

Don Garrigus, general manager  came and gave an estimate.  Could not have been more pleasant and helpful.  We signed a contract and scheduled the work for several weeks later.  The work was done and completed and within 2-3 months the color of the deck began to go spotty.  Don Garrigus came out and said they would repaint the areas in question.  They delayed, I traveled, they delayed some more, it was too cold or too wet and finally someone from the company came out, looked at the discoloration and said they would call to make an appointment to do the work.  They never called and I just lost patients chasing them.  
I simply want to warn anyone that considers this company.  The pool resurfacing seems to be fine.  Get your job done by a company that is more responsive to follow up.

Projected was started on Feb. 22, 2013 and was not completed until July 10, 2013. During the renovation process there was lack of communication from the contractor and even the owner of the company. Things were not completed as requested, items were forgotten (had to remind the contractor/owner numerous times to get some items completed) and some things still were never completed! In general this project was handled very unprofessional, the quality of work was sloppy. I would never recommend this company to anyone.