Arizona Blinds

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We hired Arizona Blinds to personally sell us drapes in 2 rooms of our home. This included the drapery fabric, rods, and all hardware involved in installing drapes. We are not happy number one because during the site visit the sales man named Thomas Dawson clearly stated and sold us on the concept of not adding black out fabric to our drapes. He stated that based on the room dynamics and lighting they would not be necessary and the clothe backing that comes standard would block the sun. We trusted him as he said that he has done several installs and guaranteed we would be satisfied. On the day of install of course we noticed that light comes through the drapes and ruins the whole look of the drapes. Not only does light come in the rooms which is the whole reason we purchased the drapes but the look is not appealing. Also when the installers hung the drapes they hung the drapes in one room too high. When we complained they said they could adjust the drapes but only to a certain point without lowering the rod. If they lowered the rod they said they would not be responsible for the holes they placed in the drywall and I would have to fix at my expense. The drapes were obviously measured wrong and the rod was not placed in the proper position. My feeling is that when you spend almost 10,000.00. you should have c company with a competent salesman and installation team. Thomas Dawson was not even competent enough to recommend blackout backings on drapes and he sells them all day. The company cant even measure accurately and hang the curtains properly so that they don't fall short of floor and are sticking to the glass windows. I feel cheated out of a considerable amount of money and the company is rude and will not correct this at their expense. Please, if you are a consumer do not go to this business for your drapery and blind needs. They do not know what they are doing and will charge you a fortune and will not follow up when they do things wrong.

Don't know what they are called but the long slats for Arcadia door. Had a little problem with one end pulling away from the wall--they came out immediately and fixed it. Not sure I would use this type of blind again. Might try something different. I like being able to open and close them and they did do what I had hoped they would do being able to adjust the opening and closing. Sorry I don't remember when they were installed.

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They matched the color of my other blinds perfectly. Expert installation and they took the old ones away. Loved them. Will use them again.

Wait time for shutters is 10 weeks and I was hoping to get them sooner. Will review after 10 days when the first of the blinds get installed.

Installed plantation blinds...great

Everything went well, and I appreciated that the company sent someone to explain my options and help me choose which kind of blinds would be best.  The installers were prompt, did a good job with the installation, and didn't leave a mess.  The price was reasonable, too.

It was a great experience.  The owner, himself, came out to take the measurements and perform the installation.  Additionally, he did an excellent job and charged a fair price for the service.  I have no complaints and would definitely recommend the company to others.

I've used them several times in the past and always had good experiences.  The salesman was great, they used a quality product, and their price was better than that of other companies I had contacted.

We were very impressed with the products on display in their show room.  Furthermore, they did a good job with the installation, charged a fair price, and acted professionally in all of our dealings.  We would definitely recommend them.

It was great!  They were very professional, did the work as promised, and did a quality job for a fair price.  Ultimately, we're very pleased with the final product.

Setting up a visit with them was relatively painless and they were able to come quickly.
The designer that came was well prepared, very nice and had great information and ideas.
The work was being done on my mother's house after we'd had the house remodeled after she'd had a stroke.  Her stroke severely impacted her ability to talk and made the consultation tedious at times but the designer was great.
We ordered blinds for several windows and shutters for 4 bedrooms.
I was advised at the time that due to the custom build nature of the shutters along with them having just moved to a new production facility, the normal time of 4-6 weeks could take up to 8 weeks.
Well, the blinds arrived within a few weeks and were just as ordered and looked great.
Installers were great, on time, professional and in and out.
The shutters are completely different story.  The 8 weeks came and went and I didn't hear anything.
Finally got a message while out of town in September that the shutters would be ready Sept 20 or thereabouts.
September 20 came and went.
Finally around October 10 I got a call that the shutters were ready.
Unfortunately, my brother had grown tired of waiting and the people sleeping in bedrooms without shutters had told me they'd started looking elsewhere.
When we got things sorted out the install was set for done on November 4.
Install went very, very quickly and was nicely done.  The shutters look great and the fit appears perfect.
While I can't praise the quality enough and how nice the people from AZ Blinds I dealt with for their service enough, given the over 3 months it took to get the shutters done was a huge issue.  Little was done to advise us as to the status, beyond the one phone call (and that wasn't even right).  It's disconcerting, to say the least, when you give a company several thousand $'s and you don't hear from them.
Overall, as stated, the quality and work is great.  However, because of the extremely long wait time and lack of communication, I just cannot recommend them.  If you're not pressed for time, then you're fine.  If you need something within a couple months, my advice would be to look elsewhere.

Responding to the Provider Response:  Yes, we are happy with the shutters, I made that clear.  You claim that you called us "early on".  No, you didn't. 
What we were told, by your rep during the consultation - and she gave us the paper you'd printed out with this as well - was that you were moving to a new production facility and shutter orders would be delayed 4-6 weeks.  In fact, I'm looking at the paper as I type this.
When our blinds arrived (on time) the installers told us, again, that it would be 2-4 weeks for the shutters. That was in June.  There was NO contact from your company until September.  And the message I received was that our shutters would be ready Sept 21.  We didn't hear back from you until October 10.
I get the issues you have with your facilities.  But, why is that my problem?  If you are running on such a thin line that any little blip is going to cause a major disruption, as it appears to have based on what others have posted, you would do well to re-examine your business model.  Customers don't like shelling out thousands of $'s only to wait and wait and wait for their purchase to be completed.  If you'd actually called us, like you claim you did, there'd be no angst as at least you would have made some effort.  But, you didn't.

I'm glad you took it upon yourselves to "stay the course and deliver the quality built shutter".  Considering that is what we paid for, it's what you are supposed to do.  Do not expect praise for doing what you say you will do.

You may well be installing thousands of feet of your product, but I can tell you it won't be in any of our houses ever again.

The shutter was replaced due to an insurance claim and was organized through my contractor.  I was told the order would take approximately 8 weeks.  (order placed in April)  After original measuring they sent a second person for a technical measurement.  I waited approximately 8 weeks, and received a call telling me they had some production issues and my order wouldn't be ready for a few more weeks (July).  A few weeks later I received a call to schedule an installation.  The night before, approximately 5pm I received a cancellation call as the door wasn't ready and told I would be called the next day to reschedule.  I didn't hear the next day, so I eventually called to follow up.  Eventually, I was scheduled for the middle of August for a morning appointment.  After waiting until 15 minutes after the scheduled install time and no one had showed up I called and was told they had a delivery issue and would not be coming that morning but possibly in the afternoon.  They didn't come in the afternoon either and I didn't get a call back as promised.  Over the following weeks, I had to call numerous times to try and understand where my shutter was and when it would come.  I attempted to cancel the order through my contractor, but we had already paid--he got involved and eventually we got another installation date for the end of August.  The installer showed up an hour early, so thankfully I was home since he wasn't meant to be there at that time.  Needless to say, the order took 4 months to complete, and I had to constantly call the office for updates.  I was highly disappointed in the time delay, and complete lack of communication from their end and frankly would never use them again.

Once the person came, all went well.  He was neat, efficient, professional.  BUT, getting the visit scheduled was a hassle.  Many phone calls.  I contacted my rep with the company, was promised the guy would call me to schedule, and then no call.  Repeatedly.

Workers were efficient, neat, professional.  Arrived ahead of scheduled time (not a problem!).  Explained care and operation, and  guarantee.  The shutters look great.  My only disappointment is some flaws in the paint job, mostly on the street side.

They gave us a fair price and did exactly what they said they would do in a timely manner.

very smooth, no pressure, all contacts with the company provided accurate information

We have been needing blinds for our kitchen eating area since we moved into our house. It is a challenging area with six panes of butted glass and we did not want six panels of shades with cords hanging down. We also did not want the look of drapes, which someone else suggested. Arizona Blinds consulted with us to find a good solution - motorized blinds. They worked with us to find a solution that worked and the cost was much less than other ideas that other vendors had proposed. The blinds are now in and look great. The motors are battery operated, which I don't look forward to changing. Installation was quick. The motors work fine and do the job. We also had them change some clunky shades in our casita and are very pleased with the look of the Roman shades they sold us.
The only issue is that the installer was a bit messy, leaving some debris behind and chipped paint on the drywall under the kitchen shades. It's a small area at least.

A cord on my levelor blind was broken and they quickly replaced it. I avoided the charge of $50 for a home visit by taking my blind into the store. They were very quick in replacing the cord.

It went very well.

The job was perfectly done. They fit perfectly & work perfectly. They're not cheap-looking & work the way a good set of blinds should work. It's exactly what they said it would be. Part of the area covered was circular so it wasn't easy either.

Arizona Blinds was very responsive initially and had someone out to
measure and give us a bid within a couple of days.  They estimated 6 to 8
weeks for our shutters, after which we did get the bedroom shutters
installed.  However, apparently the estimator had mismeasured for the
bathroom shutters and it took an additional month to get them made and
installed.  If you are on a tight schedule, I would definitely think
twice about using them.  Also, though the office gives you a time frame
for installation on a particular day, bank on the crew being at least two to three hours
late.  Overall, we were not in a huge rush, so the delays really didn't
affect us.  The quality of the shutters are excellent overall.

They did a good job, did it on time and stuck to the pricing they originally gave us. They came in, did the job and were out the door. They were good but it took about a week after we ordered the blinds for them to arrive from the manufacturer to be put in.

The initial sales call was great.  The woman who came to my home was prompt, professional and well informed.  Once we determined to proceed with the purchase, the service quality went down.  The next step was getting the formal measurement of our windows for finalization of our order.  There was a bit of confusion on the day/time of the appointment, which resulted in a bit of frustration on my behalf.  Once the final measure occurred, the shutters were in production for several weeks.  During this time, we did not receive any calls updates on the status.  I finally called about a month after the final measurement appointment to obtain the current status.  I was told that my shutters were ready to be installed and I would be getting a call for the final appointment.  Once the call arrived, I was disappointed that the appointment wasn't available for yet another week and a half.  For further context, the following is the timeline of the work:
Agreement to purchase/finalization of contract: 3/23/2012Measurement appointment: 4/5/2012My call for status update: 5/17/2012Installation of shutters: 5/31/2012
While my shutters and outdoor blind have been installed, I'm still waiting on my honeycomb blinds/shades for my patio door.  I've recently contacted AZ Blinds to find out the status of this piece, but again am disappointed that these have taken so long, and I have not been updated. 
Now that my shutters are installed, I've noticed that the quality is not the greatest.  The appearance is a bit 'plastic' looking, althought they are made of wood.  I had plantation shutters in a prior home that were installed by the builder, and I'm disappointed that the quality and look isn't the same.  If I had to do it over again, I would have identified the company  used by my former home builder and leveraged that company instead.  The mechanisms for the shutters are spotty - some are very tight and feel secure; others are very loose and the shutters will not stay in a particular position.  In addition, when installed, the crew that came to my home left noticeable dirt marks on my stair carpeting (which had just been installed) and resulted in us having to clean and steam after they left.  While I anticipate some dirt and dust from workers coming through my home, I would have anticipated the crew doing a better job of ensuring they didn't track dirt, etc. through my new home.