Response from AZ XtremeClean LLC
Thank you for the feedback. It is always our effort to receive an A rating and we work very diligently in achieving the public's faith in our business. This promotional offer was for carpet cleaning and deodorizing only as mentioned in the offer, not for tough stains that a basic carpet clean could not handle. The carpeting was extremely stained throughout the member's home which our trained Technician discussed the benefits of pre-treating these problem areas and the additional costs the member would incur as a result if the member opted to proceed with these additional services. Our Technician was so confident the member would be satisfied with the results that he offered to remove the additional charges of the pre-treatment if the member was unsatisfied in any way. Needless to say the member was satisfied upon the Technicians completion so much so that the member tipped the Technician $30 for a job well done. If there is any way that we can restore your faith with our company, we would love the opportunity to earn an A rating with you. Please let us know what we can do and we will work with you. For future members that may be reading this review, please know that we have worked with Angie's List to update the fine print that outlines the additional charges that may be incurred for high traffic areas, difficult/stubborn stains for carpet and tile/grout areas. We hope this helps prevent any misunderstandings in the future.