D R HORTON HOMES

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The company as I whole I was pleased with, it was just a few representatives that left a bad taste in my mouth. I am pleased with my home.

OVERALL, I HAD REALLY NICE, PLEASANT NEW HOME & CONSTRUCTION EXPERIENCE. I VIEWED THE MODELS & LOTS AVAILABLE AT THIS COMMUNITY (PINELAKE ESTATES), & PURCHASED A 4-BEDROOM, 2 & A HALF BATH HOME. THIS WAS MY FIRST EXPERIENCE WITH THIS TYPE OF PURCHASE, BEING ABLE TO PICK OUT WHAT I WANTED FROM THE INITIAL EXTRAS TO THE CARPET TILE, PAINT, CABINETS, FIXTURES, POOL & LANDSCAPE. I WAS ABLE TO DO IT THE WAY I WANTED TO WHICH MADE IT FUN. IT TOOK A LITTLE LONGER THAN ORIGINALLY PROJECTED BUT IT WAS WORTH THE WAIT. FROM START TO THE FINISH & WITH EACH STEP & CONTACT ALONG THE WAY, I WAS KEPT WELL INFORMED OF THE PROGRESS & IF I HAD ANY QUESTIONS I WAS GIVEN ANSWERS OR EXPLANATIONS & TIME FRAMES.

OUR CUSTOMER SERVICE REP HAS BEEN VERY PROMPT AND HELPFUL. THE QUALITY OF THEIR WORK WAS GREAT IN SOME AREAS AND LACKING IN OTHERS, BUT OUR REP HAS FOLLOWED THROUGH WITH THE THINGS THAT HAVE NEEDED TO BE DONE, FOR THE MOST PART.

NOT AS GOOD AS I HOPED THEY WOULD HAVE BEEN CONSIDERING HOW BIG OF A COMPANY THEY ARE. JUST AVERAGE WORKMANSHIP; REALLY DISAPPOINTED IN THE QUALITY OF WINDOWS THEY PUT IN. EVEN THOUGH THEY'VE HAD MANY COMPLAINTS THEY CONTINUE TO USE THE SAME MANUFACTURER. EXTERIOR PAINTING IS SUB-PAR DUE TO NOT LETTING THE STUCCO CURE.

THEY DID A DECENT JOB, AND GOT IT DONE ON TIME. THEY ARE VERY SLOW GETTING BACK WITH CONSUMERS FOR THE PUNCH LIST PROBLEMS. THEY ARE ALSO POOR COORDINATING FOR CONTRACTORS TO DO THEIR WORK.