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Century Link

3.5(
57
)
Internet Service, Landline Phone Service, TV Service - Cable,

About us

Today you need high speed Internet for practically everything. With it, you can stay connected, shop, access unlimited information, work, take care of daily tasks and even be entertained all from the convenience of your own home. However, without a consistent high speed connection, even doing any of these activities online is an exercise in frustration as you wait on connections and downloads. CenturyLink Internet is a cutting edge high speed Internet service provider that currently connects over 3 million American homes to the Internet. The company began life providing telephone services in 1968 and has changed names several times since. Today it has a diverse line of services including high speed Internet, landline phone service, Internet hosting and more. With decades of experience in telecommunications, CenturyLink is the solution more and more users nationwide are turning to.

Services we offer

Phone Service – Landlines & Voicemail. Internet Service. TV Service.

Reviews
3.557 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
32%
4
30%
3
16%
2
5%
1
18%
Write a review

Filter reviews by service

Showing 1-25 of 57 reviews
Lorraine S.
Aug 2018
1.0
Landline Phone Service
This has been going on for a month and I am tired of calling and sending emails. First serviceman who came out said we need new lines in subdivision. Called again and a service person said it was fixed. It was not. Called 2-3 more times and they said it was fixed and still I hear humming and static. They gave me a $11.50 credit on my line last bill. This has been ongoing and I am of the opinion that Century Link does not care about giving me the expert service I deserve. I pay my bill every month and they do not deliver. I would not recommend Century Link. I believe they have gone downhill and they sure don't care about the customer anymore.
Patricia G.
Aug 2016
1.0
Internet Service, Landline Phone Service
$65
These guys are horrible. Their customer service is the worst. Trying to get my service switched to my new house has entailed hours of hold time, 4-5 different transfers (some that didn't go through or the other end couldn't hear me - at the phone company!) and need to call back. Had trouble with the Internet at the old house too so the quality once it gets going isn't great either. I have switched a ton of other things with the move and CenturyLink has been the most difficult to reach anyone and get it sorted out.
Mark M.
May 2016
5.0
Internet Service
Yes, I recommend this pro
unknown
Michelle D.
May 2016
5.0
Internet Service
Yes, I recommend this pro
.
Michelle D.
May 2016
5.0
Internet Service, Landline Phone Service
Yes, I recommend this pro
$69
It's $69 a month. They're fine.
David M.
Apr 2016
4.0
Internet Service, Landline Phone Service
Yes, I recommend this pro
$110
I feel that you need to watch the bills carefully to make sure that you are getting the discounts you've been promised. The service technically has been fine and the help over the phone has been good. I think they should pay more attention to accurately fulfilling the customer request for services. We had an issue, and I hadn't noticed, where we had a service that we paid for for a year and a half for a service that we didn't order. I had to get into serious negotiation with them for paying back some or all of that money.
Charles E.
Mar 2016
1.0
Internet Service
unknown
Barbara B.
Nov 2015
1.0
Internet Service, Landline Phone Service
unknown
Brandon H.
Oct 2015
2.0
Internet Service
Yes, I recommend this pro
We want to switch internet. We have internet and that is bad. Our internet is slow and we would like to get rid of it. We have maxed out the most that we can get through Century Link and it is like not sufficient, it is like 16 or something and it is crazy, which is not good and we have got to get that changed. We had more trouble than anybody else, ours is like every day thing and we use bundling.
Betty C.
Sep 2015
4.0
Internet Service, TV Service - Cable
Yes, I recommend this pro
$70
I have to use another provider because Century Link doesn't go where I moved to. I haven't been real happy with them but I can't do anything else about it. I used Century Link for 20 years and it was fine with me until they didn't provide where I am now. I got nothing special. The installer was great. It's the last place I moved into but that's really the only thing that I didn't have much to do with them. When I had to call them they didn't stay on hold as long as some paces. I got no extra cable channels or anything because it was pretty expensive. The internet was not the fastest at all but I thought when I changed to another provider they had a faster one but I don't see it with that either.
MARY C.
Sep 2015
4.0
Internet Service
Yes, I recommend this pro
$94
.
Loretta T.
Jun 2015
5.0
Internet Service
Yes, I recommend this pro
unknown
Brian A.
Jun 2015
3.0
Internet Service
Technical issues with the service constantly. Speeds drop to nothing and tech support spends hours troubleshooting with no result. They fall back on that it is the customers problem, yet I have the DSL line coming directly from their box to their modem. Frustrating to interact with them and never get anywhere.
John B.
Jun 2015
1.0
Internet Service, Landline Phone Service
$55

Calling to get help with accessing an account for bill pay was an absolute failure. I got transferred 3 times and then was treated rudely by the last guy who I spoke with before I hung up. We have residential service, and in trying to find my online account, none of our phone numbers or email addresses could be associated with an account by their broken website. Hence my need to call.


Susan H.
Jun 2015
5.0
Internet Service, Landline Phone Service
Yes, I recommend this pro
$99
unknown
Elizabeth N.
Mar 2015
5.0
Internet Service, TV Service - Cable
Yes, I recommend this pro
$135
They have been responsive to whatever I have asked for.  I haven’t had really any issues.  My interaction with them has been fine.  It has been working well.
Susan W.
Feb 2015
1.0
Internet Service
unknown
Phyllis C.
Sep 2014
5.0
Internet Service
Yes, I recommend this pro
unknown
Joe W.
Sep 2014
3.0
Internet Service
unknown
Jeffrey H.
Aug 2014
1.0
Internet Service, Landline Phone Service
$350
Horrible and they are useless
Kathryn B.
Jul 2014
5.0
Internet Service, TV Service - Cable
Yes, I recommend this pro
$100
Completed as scheduled, per appointment time without any issues.  Technician completely setup the service/modems inside the house and made sure everything was working before he left.
Joseph Z.
Jun 2014
3.0
Internet Service, TV Service - Cable
Yes, I recommend this pro
$87
You can not find a good provider of cable TV because they are all crooks, every single one of them does the same thing, they get you at a low price for the first twelve month  after that they raise it up to as much as 50%. I have dealt with three of those companies before and they are all the same, it is kind of a mafia business. Their remote does not work and i called them but they have not yet responded.
Troy I.
Jun 2014
4.0
Internet Service
Yes, I recommend this pro
$30
unknown
Alyssa D.
Jun 2014
5.0
Internet Service
Yes, I recommend this pro
$49
unknown
Caleb B.
Jun 2014
4.0
Internet Service
Yes, I recommend this pro
$100
unknown
Showing 1-25 of 57

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Century Link is currently rated 3.5 overall out of 5.

No, Century Link does not offer free project estimates.

No, Century Link does not offer eco-friendly accreditations.

No, Century Link does not offer a senior discount.

No, Century Link does not offer emergency services.

No, Century Link does not offer warranties.

Century Link offers the following services: Phone Service – Landlines & Voicemail. Internet Service. TV Service.