WESMOR INC
About us
FAMILY OWNED AND OPERATED. AVAILABLE FOR ESTIMATES. NO TRAVEL CHARGE. AVAILABLE 24 HOUR FOR EMERGENCY SERVICES FOR WATER REMOVAL AND MOLD ABATEMENT. FREE ESTIMATES.
Business highlights
Emergency services offered
37 years of experience
Services we offer
GENERAL AND KITCHEN/BATHROOM REMODELING AND RESTORATION.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
2.01 Reviews
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Showing 1-1 of 1 reviews
Katherine R.
Feb 2015
We didn't have a good experience with them. A lot of unnecessary stress. They took a long time to do the job, made mistakes and were generally unprofessional, in my opinion. It was an incredibly stressful to have the water/mold damage, and then to go through what we did with Wesmor made it doubly so.
Some of the mistakes included: paint on our walls had to be re-done (due to uneven textures), they forgot or lost the air quality report for mold that should have been done prior to them working on our condo (it cost us $400 out of pocket to get a test done), glue-like substance on the kitchen counter tops, no handles on kitchen or bathroom counters, etc.
It was very difficult to get in touch with anyone that could help us. Our representative did not call me back for a week one time, because he stated that he was sick and then his kids were sick. Taking a whole week to answer a phone call when our condo looks like a war zone is unacceptable. Numerous times, they also told me (when they finally did call back) that they had been too busy on all the other jobs they were doing to talk to us. Maybe doing less jobs at one time would be better? When Wesmor did talk to us, they weren't every helpful at all about what sort of choices we had within the insurance budget we were given. Wesmor's rep even gave me the wrong name of the cabinets that fit within our budget, and then got frustrated with me when I told him that Home Depot didn't carry them. I didn't understand his attitude about not telling us what was within our budget - we don't know what Wesmor's markup was, only Wesmor knew that. How did Wesmor come up with a budget to fix our place if they didn't have any items in mind at all? The Wesmor rep kept telling us it was taking forever because we couldn't decide on what we wanted, but the reality was that he never wanted to take the time to tell us what was in our budget, or at least point us in the right direction. It took OVER 8 MONTHS for the condo to be fixed. Incredibly frustrating.
It appears to be quantity over quality in Wesmor's case, I'm afraid.
One more note - I tried to contact the owner of the company for over a month recently to try to talk to him about getting the mold report, and he never bothered to try to call me back. To me, that speaks volumes about what they think about their customers.
Some of the mistakes included: paint on our walls had to be re-done (due to uneven textures), they forgot or lost the air quality report for mold that should have been done prior to them working on our condo (it cost us $400 out of pocket to get a test done), glue-like substance on the kitchen counter tops, no handles on kitchen or bathroom counters, etc.
It was very difficult to get in touch with anyone that could help us. Our representative did not call me back for a week one time, because he stated that he was sick and then his kids were sick. Taking a whole week to answer a phone call when our condo looks like a war zone is unacceptable. Numerous times, they also told me (when they finally did call back) that they had been too busy on all the other jobs they were doing to talk to us. Maybe doing less jobs at one time would be better? When Wesmor did talk to us, they weren't every helpful at all about what sort of choices we had within the insurance budget we were given. Wesmor's rep even gave me the wrong name of the cabinets that fit within our budget, and then got frustrated with me when I told him that Home Depot didn't carry them. I didn't understand his attitude about not telling us what was within our budget - we don't know what Wesmor's markup was, only Wesmor knew that. How did Wesmor come up with a budget to fix our place if they didn't have any items in mind at all? The Wesmor rep kept telling us it was taking forever because we couldn't decide on what we wanted, but the reality was that he never wanted to take the time to tell us what was in our budget, or at least point us in the right direction. It took OVER 8 MONTHS for the condo to be fixed. Incredibly frustrating.
It appears to be quantity over quality in Wesmor's case, I'm afraid.
One more note - I tried to contact the owner of the company for over a month recently to try to talk to him about getting the mold report, and he never bothered to try to call me back. To me, that speaks volumes about what they think about their customers.
Licensing
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FAQ
WESMOR INC is currently rated 2.0 overall out of 5.
WESMOR INC accepts the following forms of payment: CreditCard
No, WESMOR INC does not offer free project estimates.
No, WESMOR INC does not offer eco-friendly accreditations.
No, WESMOR INC does not offer a senior discount.
Yes, WESMOR INC offers emergency services.
No, WESMOR INC does not offer warranties.