USI Mesa Insulation

The installers were quick and clean.... The scheduler made an error so the first day they were supposed to do the job, they never showed up. After I called a new appointment was made for the following day. I was told they would be here between 9 and 11, they showed up at noon.

They did good work and gave us a good price. They had the best price of anyone we got estimates from.

I CALLED AND SPOKE WITH A SPECIALIST. HE RECOMMENDED ADDING 12 BAGS OF INSULATION TO MY ATTIC. I SET UP AN APPOINTMENT AND THEY DID NOT SHOW UP. I HAD TO CALL THEM THREE TIMES TO FINALLY GET THEM TO COME OUT. TWO GUYS CAME OUT. I TOLD THEM WHAT THE SALESMAN RECOMMENDED AND EVEN SHOWED THE INSTALLER WHAT WE AGREED ON. I TOOK HIM INTO THE ATTIC AT BOTH ENTRANCES TO SHOW HIM. HE GOT STARTED. 15 MINUTES LATER HE SAID HE WAS DONE. I REVIEWED THE WORK AND HE DID NOT DO WHAT WAS RECOMMENDED (EVEN THOUGH WE HAD JUST TALKED ABOUT IT). I TOLD HIM I WAS NOT HAPPY AND HE SAID TAKE IT UP WITH THE FRONT OFFICE. I CALLED THE SALESMAN AND DISCUSSED THAT THE INSTALLER PUT THE INSULATION ON ONLY 2/3 OF THE ATTIC SPACE AND NOT AS WE HAD DISCUSSED. IT TOOK TWO WEEKS TO GET THEM TO COME BACK AND ADD INSULATION TO THE AREAS MISSED. WHILE THEY MAD GOOD ON THE DEAL, IT WAS A LOT OF WORK ON MY PART TO FIX WHAT SHOULD HAVE NEVER HAPPENED.