Shasta Pools & Spas

The planning and sales experience went great. Everything after went south, had the president out to assess the problems - nothing was done after. Regret and anger

Communication and customer service was non-existent. They painted the pool the wrong color and then laughed and told us "maybe you'll end up liking it." Did not update the program they wanted us to use (Builder Trend) and we ended up overpaying before the pool was even finished. Took 6 weeks to get our money back. Would get emails at the END of the day from Alexis Florio (the supposed "coordinator") saying the workers would not be there that day. The rest of the time, random people would show up in the backyard and we had no idea they were coming. Broke irrigation pipes and when we asked when they were going to fix them so they could continue the process, they told us our HOA should fix them. Told us we were the ones that had to get SWG to come out and inspect the gas installation as SWG wasn't responding to Shasta's emails. Customer service wise, they never returned phone calls and took up to a week to get back to us with emails. Installed equipment with no manual on how it works. Have had 4 service people out to help us figure things out. Still trying to get the owner of the company to call me. I've left four messages. For a big ticket item such as a pool, you would expect decent customer service. I would NEVER recommend this company and would advise to run the opposite direction.

Do not hire Shasta. They will not finish. It has been a year and took our last large pay and now will not even answer our phone calls or text. We r in the process of starting legal action

AWFUL.... It was truly the worst experience. They never kept their word or commitment. They didn't follow direction. Never took responsibility for their mistakes or misdoing. Total lack of communication. It has taken 10mos to complete my pool.

Good communication, prompt work completion. Some confusion about scope of the work but thes didn't lead to excess payment.

Pam and Mark were great

Our experience with Shasta began months ago, when we started to build a new home. After the home and site were selected, we met with a Shasta designer, Dean, and he patiently helped us create the pool of our dreams. However, due to unforseen circumstances, we ended up switching homesites, and the second homesite, being smaller, necessitated a redesign of our pool and surrounding area. Once again, we met with Dean, and once again, he patiently and graciously helped us plan out everything we wanted. Given that this was our first pool, he had to answer a lot of questions as well as explain a lot of the technology behind Shasta's equipment to us, but he did it all with a smile and years of experience to back him up. Throughout the entire process, Dean was responsive to any and all questions/concerns and always got back to us right away. Our build coordinator, Danielle, was equally professional and patient, because again, we had so many questions along the way. She worked with our pool foreman, Dwayne, to provide constant communication regarding our build. Like Dean, Danielle was quick to respond to any questions/concerns we had along the way. The pool went in on schedule, thanks to scrambling on the Shasta end through no fault of their own; we had a delay with the building of our home on the builder's end, which put Shasta unnecessarily slightly behind schedule. Danielle and Dwayne, however, were on top of things and made sure that things were caught up in time for closing. After the pool was installed and functioning, we were given a thorough orientation, and the foreman came back to meet with us to make sure we were happy with the results. We had one small issue with the finished pool, but between our foreman and the manager of Shasta's Customer Care division, who both contacted us personally, the problem was handled quickly by an experienced Tech who not only remedied the issue, but also took time to answer more questions for us. The pool has run flawlessly ever since and looks beautiful. Consequently, we couldn't be happier. The entire process, from the first time we entered the door of Shasta Pools and were warmly greeted by Linda, was enjoyable and professional.

unknown

We were very pleased with all aspects of our pool construction.  Every crew that came out did a great job and were here when they said they would be.  We did not go with the lowest bidder, although Shasta was not too far out of line.  We chose them because of their extensive success in the Phoenix area, and the reputation they have for quality.  Their products are of the highest quality, and we feel it was worth a little more for such a great builder.  They had said they MIGHT be able to get it finished for us before our big Thanksgiving gathering, and they went the extra mile to make sure it did - we filled the pool the day before Thanksgiving, so our yard looked nice for our guests (although it was too cold to swim in yet!)  Every person we dealt with was very nice and professional, from our initial salesman, to our project manager, Mike, and the gal at the office who took many calls from me, Jennifer.  Thank you to all of you for making our beautiful lap pool a reality!