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Sears Brands LLC

With Angi since September 2010

1.6

(5) Verified Reviews

Business Details

Phone Number

Address

952 E Baseline Rd Ste 111

Mesa, AZ 85204

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Description

No description has been provided for this pro.

Verified Reviews

A few reviews for this pro...
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Robert H.
1.0
09/11/2014
They came out quickly and gave a thorough estimate. Sears estimated $19,000 for a new roof with a 30 year warranty on the shingles. I felt the price was outrageous, but they tried to justify the cost by explaining that they will always be around to validate the warranty. Their service was fine. My main issue was the price.
Description of Work
I got an estimate for a new roof with Sears.
Category
roofing
Graeme H.
1.0
06/22/2013
See above - do not use them
Description of Work
Supposed to show up to repair dishwasher. Called when they were 30 mins late and their Indian call center could tell me nothing about when the tech was supposed to show up. Said a tech would call with update on appt - I called back and cancelled when they were 90 mins over their 4 hour window.
Category
appliance repair
Wade O.
2.0
06/05/2013
They were late and they couldn't deal with my electrical so I had to use someone for that. They were in a hurry. I was disappointed and wasn't exactly satisfied with them. They did everything right with the refrigerator but they did nothing right with the stove. I would use them again in the future.
Description of Work
I used Sears Brands LLC for refrigerator and stove repair.
Category
appliance repair
Debbie M.
2.0
11/17/2011
Our Sears/Kenmore water heater began overheating... we called a plumber on Angie's List, but they got "the run-around" from Sears Parts and were unable to help us. The next morning I called Sears service and got a sales pitch for an labor warranty on a water heater that was still under warranty for parts. After refusing the warranty, they were able to get a technician to my home the same day. The diagnosis was quick and simple, replace two snap-in thermostats. The bill: $175. (After argument, the technician reduced the charge to $123.) I have had this experience consistently with Sears Service: Hard sell on warranty... exorbitant prices on non-warranty service.
Description of Work
Repair of Kenmore water heater thermostats
Category
appliance repair
jill M.
1.0
09/10/2010
My Kenmore relatively new washer or dryer is leaving brown one inch rust stains on all white clothing. I recently purchased 2 new shirts from Nordstrom that are now ruined due to the problem. Filled out an online request for service from Sears Home Services. The technician took the dryer parts apart and said there appeared to be no problem and it would be an additional fee to do a cursory look at the washer which I agreed to. He said he couldn't see a problem and for an another add on fee he could take it apart and look at the parts. He told me to try and figure out if it was the washer or dryer that is causing the problem which really annoyed me because that's why I called Sears. When I called their customer service to complain that nothing was fixed the representative asked if their were stains on my dark clothes???????? I laughed. Never use them again, VERY POOR CUSTOMER SERVICE!
Description of Work
washer or dryer leaving brown rust inch rust marks on all white clothing, Sears technician checked dryer parts and wouldn't investigate washer further, did a cursory look for an additional $39.00.
Category
appliance repair

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    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Eco-Friendly Accreditations
    No

    Services Offered

    Appliance repair.

    Services Not Offered

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    Frequently Asked Questions & Answers about Sears Brands LLC

    How is Sears Brands LLC overall rated?

    Sears Brands LLC is currently rated 1.6 overall out of 5.

    Does Sears Brands LLC offer eco-friendly accreditations?

    No, Sears Brands LLC does not offer eco-friendly accreditations.

    What services does Sears Brands LLC offer?

    Sears Brands LLC offers the following services: Appliance repair.