Performance Automotive & Tire

unknown

My car was towed to this shop because they had time to look at it same day. They diagnosed a bad clutch slave cylinder. They got one in, but it was bad, so I had to pick up the car the next day. Then he called and said the clutch was also bad and needed replacing, for $2100. I said that's too much, is there any way to get the price down? The car's only worth $2500-3000. He said no, so I said aren't there any cheaper clutches? He said a used one is cheaper, so I said OK for $1559.47. When it came in, he said it looked "brand new." When I picked up the car, I couldn't get it into gear. A technician ground it into gear and said it would loosen up. Two days later, the car was still very hard to drive so I took it back. They replaced the clutch master cylinder, but it was STILL very hard to get into gear. He said "That's what you get for buying junkyard parts. The problem is in the transmission." What I didn't know is that there are aftermarket clutches for between $200 and $400, but he never offered that. Furthermore, he said used parts have no warrantee so nothing about the job is warranteed. I took the car to another shop, a transmission shop, and the dealer. The dealer found that the pivot pin was still the old one, AND that the parts for my VIN# had been purchased from them! What?! I think they kept my car overnight and engineered the whole fiasco just to get more money since I had complained about the original cost. BTW, the dealer charges $1237.30 for all the parts for the clutch, another shop estimated $958.50. I called again, and he interrupted me saying, used parts and service are not warranteed, and that they would put in another clutch if I wanted to pay for it. I'm trying to think generously that it was misdiagnosed 3x, but I think they are simply dishonest! I'm disputing the credit card charge, complained to the BBB, and trying to find out who the owner is to request that they pay to replace the pivot pin at another shop.

Performance Automotive & Tire gives you a free oil change card if you use them for other stuff. The staff is very knowledgeable, kind, they are super flexible with when I drop off and pick up my car, and their work is great. Anything they have done on 2 different cars in the last 5 years I have not had an issue with. They are awesome.