Patterson Remodeling & Custom Tile

Jake with Patterson did our remodel without pulling the proper permits and it's been going on now for over 2 yrs. Brad (operations manager) told me to file a complaint with the ROC so I did when the ROC came to inspect he asked Jake and Jason did you pull the proper permits? They said no they messed up. So the city had to come out and found 2 pages of stuff wrong along with 45 things wrong with the ROC complaint some of the stuff is still not completed. Jake put a window in our master bath without our permission and didn't put the correct Lentil in per code of the city, Patterson had to hire an engineer, they told Gary (engineer) not to listen to me because Patterson hired him not me. So the window is now sitting with masking tape around it and exposed to the elements. So now Patterson is Sueing me for not paying them in full, Jake made it very clear to me that my balance was incurring interest. They still have an open city inspection and the ROC COMPLAINT (look on ROC website) that is not completed. We moved out in august of 2021 we were suppose to be moved back in before thanksgiving, but Jake needed to get his mothers kitchen done first for there family. Then we were suppose to be in before Xmas that didn't happen. Now it's January still not completed and all this time Jake knew he didn't pull permits on the remodel. So now we have a hearing with the ROC and going through a lawsuit with Patterson because they didn't do the job properly in the first place. They got caught now they are trying to band aids on work saying it's done to industry standards. We have soft closed drawers in the kitchen they don't close properly when the ROC inspector ask Jason why didn't you fix this Jason's reply "they have to much in the drawers" my wife said there's Tupperware in there lolo we finally moved back in Feb 2022 and the house still wasn't complete day of move in we literally human feces coming up Out of our drain. Jake Jason and Brad have made this the worst experience ever. NOBODY should have to go through ROC hearings and lawsuits spend money on attorneys fees and missing more then 30days of work and Patterson still can't complete the job properly, all they want to TRY and do is bully you to pay them.

!!!DO NOT HIRE!!! Promissed to complete the job in 2 months and it toke them 2 years! Now that we have it back $200k later, it does not pass inpspection and Paterson is not willing to correct the poor job on the house!!! ZERO STAR AND LEGAL ACTION TO FOLLOW IF GIBRAN ACOSTA DOES NOT COMPLETE THE JOB BY DEADLINE!!!

Our appliances were old and the cost to repair them did not justify the expense. The kitchen was out date with a need to demolish the old kitchen, replace cabinets, tile, electric, plumbing and install new appliance and paint the kitchen. We received prices from several contractors and through discussion it became evident that none were able function as a project manager, have access the required trades, or work with my wife to select tile, granite, cabinets, hardware and faucets. There were also concerns having strangers in our home. We selected Wolf Appliance for the kitchen. Through discussion with the Sales Associate she highly recommended Chelsea Wagner, Interior Designer/ Superintendent, with Patterson Homes LLC. Patterson Homes has a longstanding reputation of building home in the Phoenix Area and has an arm of the business the performs remolding Our first meeting with Chelsea we noted that she possessed a detailed understanding of the construction processes that we required for our Kitchen remodel and a flair for design. She was definitely someone my wife can work with. We found Patterson’s bid to be fair and accepted their proposal. The remodel would take approximately 3 weeks. For us this was a huge project. In the onset there was quite a bit of trepidation; however, Chelsea proved herself as the Project Manager we were looking for. From the start she stepped up and took ownership of the Job and in many ways exceeded our expectations. Some examples of her efforts include: • Coordinated the trades in the appropriate sequence to meet deadlines with the consideration of our schedules. • Demonstrated keen design sense in making recommendation ensuring our selections tastefully reflected what we wanted in our kitchen • Resolved challenges around wiring, faucet selection and range exhaust ductwork. • Communicated when the trades were scheduled and what task they would perform. • Dealt with change orders and finding the appropriate trade (i.e. polishing and sealing travertine floors, additional lighting, updating 20-amp service, hardware selection) • Personally, picking up materials to ensure they were available when need by the trades. • Taking calls in the evening and on weekends to answer question or address concerns. • Kept the job running while we attended a wedding out of state. We were also impressed with the trades on our job. In all instances they were courteous and respective of our privacy being in a home under construction. They were quick to correct and issues we identified. The trades were hard working. Being on the job on Saturday or working late into the evening. We never had any concerns with them being in our home. We are very happy with the Kitchen remodel, receive quite a few compliments and definitely increased the value of our home. As we consider future projects, we defiantly will have Chelsea and Patterson Homes on the job.

My experience with this company was awesome. Darren and Dion were very professional, the price was right, and the result is beautiful. Also, they did an amazing job cleaning up after they were done. There was a small issue that was immediately attended to. I highly recommend these guys, and will definitely use them again.

Patterson Remodeling did a fantastic job remodeling our guest bathroom. Mike managed our project from quote to finish and was able to get everything done quickly and professionally. Because they have several crews they started within a week when most companies had at least a month lead time. They were considerate of our home and made sure that they cleaned as they went and Mike always followed up with calls to make sure the job was going well. I would highly recommend them for any home remodel big or small!

The flooring looks exquisite as do the cabinets. Burton oversaw the construction aspects and Jeannette the design aspects and both were great to work with.

Ryan showed up promptly to give me an estimate for work. We needed to have this done before we moved here from Texas which only gave them a few weeks to fit us in their schedule and do the work. They did the work while we were away and kept us abreast of progress. There was a slight issue, that they called about immediately and they paid for additional cost to fix. Our home was done on time without our supervision. Their honesty and work ethic when it came to the issue is what earns them an A. Not to mention price.

It was awful. Do NOT use this company! They do average work but are not on the up-and-up when it comes to insurance companies and providing an itemized bill when requested. Sep 2014: Roof leaked into garage and ceiling fell on car. We cleaned up debris after contacting Insurance Company. We had major personal items so delayed repairs until Oct 2015. Jul 2015: Contacted Patterson to repair ceiling. The insurance company allotted me $2500 for the entire job which included repairing an 8'x5' ceiling, fixing the garage door, repairing the roof, shampooing the carpet, repairing the walkout deck and replacing the tall cabinet. Jake was awful and unresponsive. They did charge me the entire $2066.20 because as he put it, I only got that amount because of him. (ugh). The only work they did from the insurance items was fixing the ceiling and painting. I had to hire another company to fix the roof as Patterson after initially stating they could decided they didn't have the expertise. Neither did the carpets get cleaned, the garage door rehung or the cabinet replaced. When I explained to Jake, he was rude and very uncooperative. When I requested an itemized bill, he provided an invoice with one line for the entire amount. I tried to contact the owner via voicemail and email and received no response. Sep 2016: The sister company (Arizona Restoration Experts) to this establishment has now sent a bill of $1730.02 as I am guessing Patterson didn't share their allotment they billed me. Patterson brought them in during Jul 2015 to remove the remaining debris and dry out the area that fell (yes, a year later as it would not have dried out with an 8'x5' hole in the ceiling in Arizona heat).

Went very well. They came in December to remove the tile to allow cabinet installation. Then returned in March to install new tile. Ryan was very accommodating and the workers were very professional

This company has forged the receipt for the wood floor and charged me triple the amount for it, as it was a special order and I didn't know who they were ordering from. After the delivery of the wood, I called the company they ordered from and asked for the invoice to be sent to me, it was $5600 lower than what they had charged me. It is very hard to deal with the owner of the company and I would never recommend this company to anybody.

I'm trying to get Patterson Remodeling to pay me back the money they took from me by providing a forged receipt for the wood they ordered. The original receipts states the charge of $3,122.25, Patterson remodeling provided me with a forged receipt that stated that they paid $8,731.59, so they collected $5,600 more from me than what they had originally paid for my order.

We had talked to three different general contractors to restore/remodel our house after we sustained major water damage.  Patterson had good reviews, and my sister had used them and was very satisfied. I liked that they were willing to use the cabinet company I wanted to use. They had also sent their plumber out to talk to us about major unique plumbing changes we wanted to make--we were very impressed with his knowledge. We had made the decision to use them as our GC. However, when I called, several times, no one would return my call. Still can't figure out why. I believe the person I was dealing with was Ryan, but not sure about that.

We moved into a home built in 2008 and needed some updating.  Mainly fresh paint to lighten up and replacement of a dark, traditional backsplash in the kitchen to something more modern.

We were referred to Ryan who showed up at our house the next day and provided quotes for the installation of the backsplash and paint.

Everything went as planned.

Installers were on time, did not rush through job.  Every little detail was addressed to the point of perfection. Everything was cleaned up prior to them leaving.  We are quite pleased and happy with the results. Exactly what we were looking for.

Would use this company for future projects.

Bottom Line:

Marble tiles were not installed flat. Over 75 marble tiles are cracked, chipped or scratched.   Glass tile (after two workers and 3 tries) were not installed properly.  Grout residue was left on marble tile and my kitchen cabinets. 

Work was never finished.  Glass tile needs to be removed and reinstalled. 75 marble tiles need to be replaced. Sealer was never applied.   Electrical outlets were left hanging out of the walls.

DETAILS

I purchased the marble tile at A World on Tile, Mesa,  on Power Road in Gilbert.  The Salesman at A World of Tile Mesa recommended Patterson Remodeling to do the installation.  Ryan Patterson came to my house gave me a cost estimate, said  the job would take two days.  He also looked at the marble and glass tile samples.

On the first day of installation the workers were scheduled to arrive between 8-9 am.  At 10 am I called Ryan.  His excuse was that he had dropped his phone and lost his schedule.  Two workers arrived an hour later,  but Ryan did not arrive with the  tile until 12:30pm. 

The lead worker told me he did work for Ryan occasionally, but was not an employee of Patterson Remodeling.  It was obvious they were day laborers Ryan hired at the last minute. The lead worker was very pleasant, but totally addicted to his smartphone. I observed him setting tile on the wall with one hand while talking and doing searches with his other hand.  The lead worker said Ryan had not charged enough for the job and they were not happy with what they were going to be paid. 

They worked the rest of day one (a Thursday) and the next day.  They could not get  the glass tile to adhere  to the wall.  They removed  the tile and tried an alternative method that left dried thinnest on the front of the glass tiles.  The following week two workers arrived at 4PM.  They could not finish the  job because Ryan had not gotten the additional grout needed.

On Day 17 Ryan and another installer arrived to redo the glass tile work and finish the grout.  By the next morning the glass  tile had slipped again.  Day 20 - Ryan called to schedule the remaining work.  I told him the problems with the glass tiles, he agreed to redo it.  Day 29 - After carefully inspecting the marble tile work I found over 75 cracked, chipped and scratched tiles.  I e-mailed Ryan detailing the  problems.  Day 33 - Ryan responded, requesting an inspection date.  I responded that day with several times for the inspection.  Day 40 - I am writing this today, no  response from Ryan.

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They did a good job. We were really happy with the work.

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We were under a time crunch so that's why we were referred to Patterson - Dry Force uses them as a sub when they are backed up.
Jake arranged for two guys to replace the drywall, mud and repaint the walls. They arrived on time and did a GREAT job. We matched the paint and were able to reuse the existing floor boards. When the boards separated from the wall in a couple of places a day later, Jake sent the guys back to use bigger screws and everything is FINE.
I would use Patterson again in a heart beat. Nice job, Jake!

I arranged for services with Ryan. On the tile removal, I waited two hours in my garage for the crew to show up. I had no heat in the house (December) because I had everything taped up to reduce the dust. They finally showed up (miscommunication between 2 Patterson people) and did a good job with limited dust.
When it came time to put in the new tile, I confirmed SEVERAL times what time the installers would show up. As usual, they were late - this time by an hour and a half. After the first day, everything looked good. At the end of the 2nd day, they told me that they couldn't do more until they had more tile. There was no supervision. They got more tile for the third day and completed it. When I got home I immediately noticed a problem where they had installed a and quot;sliverand quot; of tile up against a wall. Because of the pinwheel pattern, there will be some small pieces, but in this case they could have avoided it by using a bigger piece so that it was not noticeable. But the real problem was when I noticed the hall bathroom. The pieces near the wall went from 2 1/2and quot; wide to 2and quot; wide in a 2 foot length - very noticeable. Then I looked at other rooms and found other problems. In the office the cut piece went from 5and quot; at one side of the room to almost 6and quot; at the other side of the room. There was another area that also was very noticeable with a similar problem.
I called Jason (Ryan's fix problems guy) immediately (Saturday). I was very upset thinking that all the tile would have to be redone. Jason came right out and saw the problems. As it happened the tile foreman was also on his way over to retrieve his equipment. The problem was caused because they only snapped one chalk line to determine square. They should have snapped lines in each of the rooms to ensure that they stayed square.
We agreed that they would remove most of the tile from the bathroom and redo it adjusting so that the small pieces would be the same size. They also fixed the other obvious place in the entrance and replace a tile that was not level. I had to personally instruct them on how to do the front entry step - they didn't seem to understand how to do it properly.
The main problem with the company is that Ryan does not supervise. He shows up to talk to the installers and leaves. Then you can never get ahold of him again. Very poor customer service on his part. It took me WEEKS to just get him to drop another box of tile so that I would have some extra pieces.

Matt Hintze was the consummate professional from start to finish – exemplified customer service + 10 and then on. Knowledgeable, answered all questions and assured me that all would be ok. Excellent experience!

They were good to work with.

We just remodeled our home and for a construction company to be that prompt was amazing. It was a good experience. I didn't want to have plain tile because it's just boring and the salesman suggested that we try a pattern with large and small tile and everybody that walks in the house tells us it looks amazing. It took them about six days to finish the whole job. What impressed about them was that they were suppose to be here at 9:00 and called us at 8:30 telling us that they were stuck in traffic and may not be able to make it on time and they still made it before 9:00 despite the call. I was happy with the price and they did a fabulous job. At one point they ran out of tile and the guys who were laying the tile called the salesman and he had one of his guys go to the tile place and buy some and deliver it within a couple of hours. They didn't waste any time. I'm going to use them again to run the stereo wire through the ceiling of the first floor.

We hired Patterson to oversee a complete remodel of our son's new home which was left in horrible condition when the previous resident moved out.
The owner, Ryan provided a detailed list of things he would do with pricing included. He also said that he would match/beat other estimates we received.
We were able to get the work started the following week.
Demo was done very quickly and the house was left in good condition.
The floor tile workers were always prompt, courteous and very hard working. They did an amazing job on the flooring throughout the house.
The next phase was replacement of baseboards throughout the house and some minor drywall repairs. This worker came on a weekend to do the work and did a good overall job but we had to have the job foreman, Jason, come out on Monday to address some areas that were not competely satisfactory. Jason did the repair work himself and we moved on to the final phase of the remodel.
The entire interior of the house had to be painted, including doors and new baseboards. The lead painter met with us a few days prior to starting the job and was very polite and detailed in what he would be doing. Ex) applying a primer on the very dark painted rooms prior to painting them.
There was a fairly large crew that showed up, but after the first day we were disappointed to see the small amount of work that had been done. And the work that had been done, was not quality.
We were a little concerned that it took a couple of days and quite a few calls to get with Jason over this issue, however once he did come by and check on the painters work, he was very discouraged by the work done. He was very proactive in getting them back out to the house to fix all the issues and we were not asked for any payment until the final day when all work was done and we were satisfied.

This company seemed really professional when they came out to do the estimate, very friendly and seemed to know a lot about installing tile. But their not even the ones who do the installing they hire day labors to pretty much do the work. The first day they were suppose to be at our house between 7-8 a.m, no call no show for 3 hours then they say there car broke down so they cant make it for the day. So we say ok everyone deserves a second chance. Well the next day they are over an hour late just unacceptable. Then the tile job they did isn't very good some of the tiles are cut crooked just all around poor job. I call the owner Ryan Patterson he never returns my call, his project manager Jason didn't return my call either, just a bad experience.

Everything went well. The drywall texture was done well and the color was matched to my satisfaction. The baseboards that were selected did not match up the first time but that was corrected right away. Care was taken to make sure the job was done correctly. The cabinets were stained to match perfectly. The crews were on time and I was pleased with the final result. This was not a major project but it did need detail and attention to be done in a timely manner. I was pleased with the finished result. I would recommend this company.