Patterson Remodeling & Custom Tile

Jake with Patterson did our remodel without pulling the proper permits and it's been going on now for over 2 yrs. Brad (operations manager) told me to file a complaint with the ROC so I did when the ROC came to inspect he asked Jake and Jason did you pull the proper permits? They said no they messed up. So the city had to come out and found 2 pages of stuff wrong along with 45 things wrong with the ROC complaint some of the stuff is still not completed. Jake put a window in our master bath without our permission and didn't put the correct Lentil in per code of the city, Patterson had to hire an engineer, they told Gary (engineer) not to listen to me because Patterson hired him not me. So the window is now sitting with masking tape around it and exposed to the elements. So now Patterson is Sueing me for not paying them in full, Jake made it very clear to me that my balance was incurring interest. They still have an open city inspection and the ROC COMPLAINT (look on ROC website) that is not completed. We moved out in august of 2021 we were suppose to be moved back in before thanksgiving, but Jake needed to get his mothers kitchen done first for there family. Then we were suppose to be in before Xmas that didn't happen. Now it's January still not completed and all this time Jake knew he didn't pull permits on the remodel. So now we have a hearing with the ROC and going through a lawsuit with Patterson because they didn't do the job properly in the first place. They got caught now they are trying to band aids on work saying it's done to industry standards. We have soft closed drawers in the kitchen they don't close properly when the ROC inspector ask Jason why didn't you fix this Jason's reply "they have to much in the drawers" my wife said there's Tupperware in there lolo we finally moved back in Feb 2022 and the house still wasn't complete day of move in we literally human feces coming up Out of our drain. Jake Jason and Brad have made this the worst experience ever. NOBODY should have to go through ROC hearings and lawsuits spend money on attorneys fees and missing more then 30days of work and Patterson still can't complete the job properly, all they want to TRY and do is bully you to pay them.

!!!DO NOT HIRE!!! Promissed to complete the job in 2 months and it toke them 2 years! Now that we have it back $200k later, it does not pass inpspection and Paterson is not willing to correct the poor job on the house!!! ZERO STAR AND LEGAL ACTION TO FOLLOW IF GIBRAN ACOSTA DOES NOT COMPLETE THE JOB BY DEADLINE!!!

Our appliances were old and the cost to repair them did not justify the expense. The kitchen was out date with a need to demolish the old kitchen, replace cabinets, tile, electric, plumbing and install new appliance and paint the kitchen. We received prices from several contractors and through discussion it became evident that none were able function as a project manager, have access the required trades, or work with my wife to select tile, granite, cabinets, hardware and faucets. There were also concerns having strangers in our home. We selected Wolf Appliance for the kitchen. Through discussion with the Sales Associate she highly recommended Chelsea Wagner, Interior Designer/ Superintendent, with Patterson Homes LLC. Patterson Homes has a longstanding reputation of building home in the Phoenix Area and has an arm of the business the performs remolding Our first meeting with Chelsea we noted that she possessed a detailed understanding of the construction processes that we required for our Kitchen remodel and a flair for design. She was definitely someone my wife can work with. We found Patterson’s bid to be fair and accepted their proposal. The remodel would take approximately 3 weeks. For us this was a huge project. In the onset there was quite a bit of trepidation; however, Chelsea proved herself as the Project Manager we were looking for. From the start she stepped up and took ownership of the Job and in many ways exceeded our expectations. Some examples of her efforts include: • Coordinated the trades in the appropriate sequence to meet deadlines with the consideration of our schedules. • Demonstrated keen design sense in making recommendation ensuring our selections tastefully reflected what we wanted in our kitchen • Resolved challenges around wiring, faucet selection and range exhaust ductwork. • Communicated when the trades were scheduled and what task they would perform. • Dealt with change orders and finding the appropriate trade (i.e. polishing and sealing travertine floors, additional lighting, updating 20-amp service, hardware selection) • Personally, picking up materials to ensure they were available when need by the trades. • Taking calls in the evening and on weekends to answer question or address concerns. • Kept the job running while we attended a wedding out of state. We were also impressed with the trades on our job. In all instances they were courteous and respective of our privacy being in a home under construction. They were quick to correct and issues we identified. The trades were hard working. Being on the job on Saturday or working late into the evening. We never had any concerns with them being in our home. We are very happy with the Kitchen remodel, receive quite a few compliments and definitely increased the value of our home. As we consider future projects, we defiantly will have Chelsea and Patterson Homes on the job.

My experience with this company was awesome. Darren and Dion were very professional, the price was right, and the result is beautiful. Also, they did an amazing job cleaning up after they were done. There was a small issue that was immediately attended to. I highly recommend these guys, and will definitely use them again.

Patterson Remodeling did a fantastic job remodeling our guest bathroom. Mike managed our project from quote to finish and was able to get everything done quickly and professionally. Because they have several crews they started within a week when most companies had at least a month lead time. They were considerate of our home and made sure that they cleaned as they went and Mike always followed up with calls to make sure the job was going well. I would highly recommend them for any home remodel big or small!

The flooring looks exquisite as do the cabinets. Burton oversaw the construction aspects and Jeannette the design aspects and both were great to work with.

Ryan showed up promptly to give me an estimate for work. We needed to have this done before we moved here from Texas which only gave them a few weeks to fit us in their schedule and do the work. They did the work while we were away and kept us abreast of progress. There was a slight issue, that they called about immediately and they paid for additional cost to fix. Our home was done on time without our supervision. Their honesty and work ethic when it came to the issue is what earns them an A. Not to mention price.

It was awful. Do NOT use this company! They do average work but are not on the up-and-up when it comes to insurance companies and providing an itemized bill when requested. Sep 2014: Roof leaked into garage and ceiling fell on car. We cleaned up debris after contacting Insurance Company. We had major personal items so delayed repairs until Oct 2015. Jul 2015: Contacted Patterson to repair ceiling. The insurance company allotted me $2500 for the entire job which included repairing an 8'x5' ceiling, fixing the garage door, repairing the roof, shampooing the carpet, repairing the walkout deck and replacing the tall cabinet. Jake was awful and unresponsive. They did charge me the entire $2066.20 because as he put it, I only got that amount because of him. (ugh). The only work they did from the insurance items was fixing the ceiling and painting. I had to hire another company to fix the roof as Patterson after initially stating they could decided they didn't have the expertise. Neither did the carpets get cleaned, the garage door rehung or the cabinet replaced. When I explained to Jake, he was rude and very uncooperative. When I requested an itemized bill, he provided an invoice with one line for the entire amount. I tried to contact the owner via voicemail and email and received no response. Sep 2016: The sister company (Arizona Restoration Experts) to this establishment has now sent a bill of $1730.02 as I am guessing Patterson didn't share their allotment they billed me. Patterson brought them in during Jul 2015 to remove the remaining debris and dry out the area that fell (yes, a year later as it would not have dried out with an 8'x5' hole in the ceiling in Arizona heat).

Went very well. They came in December to remove the tile to allow cabinet installation. Then returned in March to install new tile. Ryan was very accommodating and the workers were very professional

This company has forged the receipt for the wood floor and charged me triple the amount for it, as it was a special order and I didn't know who they were ordering from. After the delivery of the wood, I called the company they ordered from and asked for the invoice to be sent to me, it was $5600 lower than what they had charged me. It is very hard to deal with the owner of the company and I would never recommend this company to anybody.

I'm trying to get Patterson Remodeling to pay me back the money they took from me by providing a forged receipt for the wood they ordered. The original receipts states the charge of $3,122.25, Patterson remodeling provided me with a forged receipt that stated that they paid $8,731.59, so they collected $5,600 more from me than what they had originally paid for my order.

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