Norris Air, Inc

Norris Air charged over $400 for 35 minutes of their repair persons time and a $20 part.

unknown

unknown

unknown

unknown

Norris Air was professional, courteous, and a pleasure to work with from start to finish. They have wonderful customer service, and I truly felt that their HVAC professionals had my best interest in mind when it came to the decision of simply making a repair to my AC unit or replacing the entire unit. They helped me weigh the pros and cons of both options and the short-term and long-term benefits. I felt cared for and loved by this company and I am truly thankful. When the actual service repair was done, they were punctual and got to work right away. They tirelessly worked to get my new unit up and running despite my home having some challenges. I couldn't be more thrilled with my decision to use Norris Air. They have been simply fantastic and I am truly thankful for all that they have done!!

Norris Air was very patient in waiting for roofers to do their part of the work.  But they kept in touch with us and with other contractors to expedite the work.  It's a good company.

During the Spring, 2013, April check up we were told by the Norris serviceman that we needed a surge protector installed on our heat pump at the cost of $176.79. After being told a personal story of the serviceman's home's heat pump being hit by lightning and our heading into monsoon season at that time of year, we were concerned and of course, bought it.
This heat pump is not old. It was installed by Norris on 07/02/2010. From the first day it was installed, it put out a horrible smell through the air conditioning vents every time it came on. The same was true in the fall during the heating time.
After our complaining a lot and Norris sending out specialists they finally replaced it with a new one 04/12/2011. This last one has been better but we still get a strange mechanical oily burning smell in the first of the air-conditioner and the heating seasons. When we tell Norris this, they don't have an answer for us. So our heat pump is 3 years old this month.
We have had heat pumps in different homes in different states. We have never had odor coming through the home when the heat or air is on.
We have had conflicting comments from different servicemen from this company, who by the way always sends a different serviceman to our home. When the heat pump was installed we were told to change our home air filter every month and use the cheap non-pleated filters. So we faithfully did that and we were praised for that until last October. 
The serviceman that came last October (another different serviceman) told us we needed our coils cleaned at the cost of $150.00 because we had been using the cheap non-pleated filters. He said we should not use the cheap filters but should instead use the pleated filters and change them every month. Who are we to believe? 
I have commented to the company, since they installed our heat pump, that they leave it to me to contact them to set up the yearly maintenance plan. I have reminded them that they have my email address and yet they do not email me to set it up.
After going through all of this for 4 years with this company, we are now looking for someone else to service our heat pump through Angie's List.
We want a company that knows what they are doing; that shows us respect by not charging us more than what is being charged on the market for twice a year service calls; that will not try to sell us something we don't need and finally that is consistent with the way they train their service people.

The repairman replaced the defrost board but could not complete the wiring properly and jumped the board that cost $570 and he said it wasn't needed. He needed to contact the manufacturer for wiring details and would return to finish the job. That was 28 days ago and he hasn't shown up yet. Not even a phone call to give me an excuse why he hasn't finished the job.
I've had fans replaced in the AC before and didn't have to pay for a capacitor at the time. He insisted it needed to be replaced  also even though the one in there was still good. I have my doubts now.

They have good customer service and the pricing I thought was really reasonable. I would recommend them if that's the service someone is looking for because they do a good job at a good price and they're professional.

See previous comment.

There were never any issues or questions. They were very thorough and fixed the problem. We were impressed with the speed of response on their initial call and return call, especially in the heat. We were very pleased.

great, very informative

They did what they said they would do.

See above paragraphs.  I think I covered everything there.  The replacement unit is a Coleman (well known brand name).

I am very happy with them. They are a good company. I have used them before.

I had used them before. They had previously checked my air conditioner. They have a good rep in the area. I live in a 55+ mobile home community. They have a good reputation and do a lot of work in our mobile home park. They have always been very good. Their price is very good.

I had a technician come to fix my air conditioning on Friday. He suggested that I install another register (vent) in the living room to get more air without working the air conditioner too much. We had a call back from the front office on Monday. The company sent 2 men on Monday afternoon. They had the work done in an hour or so. They did not leave any mess. The air conditioner did work better. The price did not seem too much for the job.

The serviceman was knowledgeable, cleaned up everything, and I was happy. The only thing I wasn't satisfied with was their scheduling problems. Up to five days might have been okay, but it seemed unusual that it was exactly 2 weeks... a little fishy.

SAW A PROBLEM IN THE INSTALLATION THAT WAS DONE BY ANOTHER COMPANY. AT NO COST THEY DID RESEARCH FOR ME AND HELPED ME FIX THE PROBLEM. AT NO TIME DID THEY PROMOTE THEIR OWN PRODUCTS. JUST A WONDERFUL COMPANY. VERY, VERY NICE AND VERY EXCELLENT SERVICE.