Munoz Custom Fence

went great would definitely recommend and use them again. have recommended him for other jobs and all are very please with his work. Very punctual and worked with my work schedule.

I scheduled a meeting for an estimate. I waited 25 minutes. No one showed up and no one called about the missed appointment.

unknown

It was a nitemare from the beginning. A Rep (Robert?) came out as scheduled to give me an estimate. He was on his cell phone on a business call for longer than he spoke to me. I should have known right then and there not to hire him, but the price was right and I was under the pressure of a quick closing on my home and just wanted to get it done. So I hired him on the spot. This was on a Friday afternoon. He told me someone would call me the following week to set up an appointment to do the work. On Thursday I had not heard from them yet, so I called. He told me he would call back later that day and schedule the work to be done on Friday. I TOLD HIM THAT I HAD TO GET IT DONE, IF THEY COULD NOT DO IT TO TELL ME SO I COULD HIRE SOMEONE ELSE Because I only had 1 more week to get it done. He NEVER called me back. I ended up hiring someone else. Here I am packing, getting ready to move - Who needs this kind of BS and complete unprofessionalism, especially when you are on a tight schedule?

Great.

No problem whatsoever. I was given a start and completion date in writing and he stuck to it!

I emailed them in early September. They responded promptly (via email) and said they would call to set up an appointment to come out. After 2 weeks of not hearing back, I emailed again only to be told that the reason they had not called was that and quot;Nancyand quot; was out of town.and quot; We'll, I'm Nancy, and I was never out of town. I had a temporary away message (for 1 afternoon) on my email, but was always available for phone calls, and there was NO email from them. When they finally called (after 2 additional excuses of family emergencies), I told them that, since it was now too hot to use the outdoor run that needed repair, I was fine with waiting a few weeks unti the weather cooled. I was again promised a call back the first week in October. It's now October 26th, and I have never heard back from the company. I am tired of chasing them down and receiving no call back. Many promises to call and too many excuses when the calls never came. Don't waste your time chasing these people down if you need something.

Mr Munoz was very professional, knowledgeable and meticulous about the work performed. Everything was on schedule and it looks beautiful! I found this company because AMERICAN FENCE (manufacturer) recommended him to me. They sell but don't install anymore. Refreshing to deal with true business people that care about the customer. Outstanding!